You can only wait and ping here @Freewallet user to speed up ticket processing.
On future if you want store/sent your tokens also remember that official wallet is a best and safest place.
Thanks for the suggestion 
I forgot to include a message for payment(721583157790) in the exchange . help me please. Nem is not credited to wallet. Freewallet Hash aa0e4baa076c430330b3b92c725a28edd6e35d0d0590dbf717ea2da69b156cf4
@pashagus2009 You must contact with Freewallet support and ask for manually processing this transaction. Please attach also link to transaction:
http://chain.nem.ninja/#/transfer/aa0e4baa076c430330b3b92c725a28edd6e35d0d0590dbf717ea2da69b156cf4
Hello,
I sent 1666 XEM tokens from my wallet to Bittrex wallet but the tansaction not showing.
Please help. Thank you.
Transfer transaction
From NDBC76-U66JCC-X6GOPX-ZGOZPK-IOUDVK-NS237M-FFMY
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Amount1 666.000000 XEM
Fee 1.000000 XEM
Block 1428246
Hash 8fb84a29a599c661cadc97cce702e20879fb59992599c15af0a9d4fac0791bd1
@Karim
You didn’t include unique message code required by Bittrex to process transaction automatically.
This code should be included according bittrex deposit page.
Because transaction could not be processed automatically by Bittrex you must contact with bittrex support.
Transaction link:
http://explorer.ournem.com/#/s_tx?hash=8fb84a29a599c661cadc97cce702e20879fb59992599c15af0a9d4fac0791bd1
Pawelm,
I already submit a ticket to Bittrex support still waiting for their response.Thank you for your swift reply i really appreciate it
Good luck and have a nice day
Thank you !. But right now I can’t contact them no answer.
can you help me?
Hello. I did not open a purse freewallet for a long time. Through the exchanger sent my coins. And they did not. Help me please.
@11189 Could you describe problem with more details?
You can use your native language if you like (I’ll use translator). Please attach also print screens if they could tell us something.
Как то надо завершить эту операцию. Я не умею. Помогите
@ 11189
Вы не указали код сообщения (930915 …).
Вы должны связаться со службой поддержки Freewallet и предоставить эту ссылку:
http://explorer.ournem.com/#/s_tx?hash=460e839ddb19e3fefac739e4beeb04fcd4f32e5aed26675798b2d14618eda543
и информацию, которую вы не прикрепляете к сообщению.
КСТАТИ. Если вы хотите провести XEM, я предлагаю вам использовать официальный кошелек NEM nem.io/downloads/, где вы храните свой секретный ключ на своем компьютере, а не сервер сторонних служб.
@11189
You did not include message code (930915…).
You must contact Freewallet support and provide this link:
http://explorer.ournem.com/#/s_tx?hash=460e839ddb19e3fefac739e4beeb04fcd4f32e5aed26675798b2d14618eda543
and information that you don’t attach message.
BTW. If you want to hold XEM I suggest you use official NEM wallet nem.io/downloads/ where you store your private key on your computer not third party service server.
Freewallet why are you ignoring your users? We deserve to know what is going on with our NEM wallets and XEM transactions! Its been 72 hours since I’ve made a similar transaction as the original post here, and no answer to my support calls. This outrages
1 Like
It has been 8 days…freewallet doesn’t response to my messages…I have stored other types of coin in their multiwallet…really feeling afraid…
Hi Samia - I think we should be patient, they sent me a mail and indicated it will take them time to check XEM issues… I recommend you do send them reminders on the email.
Здравствуйте. Мне так и не отвечают. Есть ещё какой нибудь выход?
Только Freewallet может вернуть ваши жетоны.
Only Freewallet can return your tokens now.