Having Wallet Trouble

Tech Support
#1

I don’t know when it started but I went to open up the NEM Wallet and at first I was getting “NIS is running (local Node not booted), NCC is running”, I did a google search to try and troubleshoot the error message but this was the only thing I could find: “NIS is running (local Node not booted), NCC is running” on ubuntu

I tried to uninstall and reinstall, and now NIS is not running and NCC is not running (all shields are gray).

I tried to use the lightwallet instead but honestly I’m a noob when it comes to downloading wallets to my hardware. If they don’t work right out of the box then I am at a loss, hence why I tend to use web-wallets or wallets like My-Ether wallet.

At the moment I have 11k in XEM, but I’m not entirely comfortable with switching/transferring to wallet when I’m having software issues.

  1. Will there be more user-friendly wallets for dummies/noobs like me in the future? (or at least more than 2 wallets to choose from with harvesting ability, with a web-wallet version)?

  2. How do I fix this issue with my current wallet?

  3. If this wallet breaks down on my computer, is there a way to back it up?

  4. How do I check my funds/access my funds without ‘nem wallet’ ?

#2

Could you explain again what the problem is? What happens when you start NIS and NCC? What happens when you try to open your wallet?

#3

When I try open my wallet, it goes to this link: http://localhost:8989/

And then says:
This site can’t be reached

localhost refused to connect.
ERR_CONNECTION_REFUSED

Details:
localhost 8989

When I try to start NIS + NCC
NCC - it says NCC is stopped, an orange bar appears in the first shield, then disappears and says NCC is stopped, Nis is Stopped.

NIS - Niss is starting (orange shield in NIS area), NCC is stopped, Nis is stopped.

More details
I’m sorry I wish I could be of more help. It got worse (all bars gray) after I uninstalled, before that at last two bars were green (two at the top), but only the bottom “NIS” was stopped. But now they’re all gray after I tried to reinstall.

#4

NCC stopped: Please delete the file accounts_cache_mainnet.json in the folder c:\users<your_user>\nem\ncc.
NIS: In case you have nis.shouldAutoHarvestOnBoot = true in the config.properties you shoud try to set it to false.

If those things above don’t help, i need to log files for NIS and NCC.

1 Like
#5

Definitely getting somewhere! The webpage opens and says NIS isn’t available.

Deleting the accounts_cache_mainnet.json file worked, however I can’t find config. properties in the nem folder for NIS, I even used search, it seems to be missing.

#6

I guess you used the installer. There should be a config.properties file in the folder c:\program files\nemwallet\nis.
(Or whereever you installed the software)

#7

You’re right. The Nem folder is in the users area, and in the program files there are two folders: NCC, NIS, they both have a config file. I opened the NIS folder, and pulled up the config file and was able to edit true to false.

Most recent NIS Log:
2016-05-09 11:58:40.933 INFO NEM logging has been bootstrapped! (org.nem.deploy.g a)
2016-05-09 11:58:40.933 INFO Acquiring exclusive lock to lock file: C:\Users\Callisto\nem\nis.lock (org.nem.deploy.CommonStarter tryAcquireLock)
2016-05-09 11:58:40.938 WARNING no certificate found for (file:/C:/Program%20Files/nis/nem-deploy-0.6.74-BETA.jar ) (org.nem.core.metadata.CodeSourceFacade )
2016-05-09 11:58:40.943 INFO Analyzing meta data in <nem-deploy-0.6.74-BETA.jar> (org.nem.core.metadata.JarFacade )
2016-05-09 11:58:40.943 INFO Meta data title , version <0.6.74-BETA> (org.nem.core.metadata.JarFacade )
2016-05-09 11:58:40.948 INFO Starting embedded Jetty Server. (org.nem.deploy.CommonStarter main)
2016-05-09 11:58:41.241 INFO Refreshing org.springframework.context.annotation.AnnotationConfigApplicationContext@4678c730: startup date [Mon May 09 06:58:41 EDT 2016]; root of context hierarchy (org.springframework.context.annotation.AnnotationConfigApplicationContext prepareRefresh)
2016-05-09 11:58:42.382 INFO Loaded JDBC driver: org.h2.Driver (org.springframework.jdbc.datasource.DriverManagerDataSource setDriverClassName)
2016-05-09 11:58:45.039 INFO Database: jdbc:h2:C:\Users\Callisto\nem/nis/data/nis5_mainnet (H2 1.3) (org.flywaydb.core.internal.dbsupport.DbSupportFactory info)
2016-05-09 11:58:45.101 INFO Current version of schema “PUBLIC”: 1.0.5 (org.flywaydb.core.internal.command.DbMigrate info)
2016-05-09 11:58:45.102 INFO Schema “PUBLIC” is up to date. No migration necessary. (org.flywaydb.core.internal.command.DbMigrate info)
2016-05-09 11:58:45.253 INFO HCANN000001: Hibernate Commons Annotations {4.0.4.Final} (org.hibernate.annotations.common.reflection.java.JavaReflectionManager )
2016-05-09 11:58:45.263 INFO HHH000412: Hibernate Core {4.3.0.Final} (org.hibernate.Version logVersion)
2016-05-09 11:58:45.263 INFO HHH000206: hibernate.properties not found (org.hibernate.cfg.Environment )
2016-05-09 11:58:45.268 INFO HHH000021: Bytecode provider name : javassist (org.hibernate.cfg.Environment buildBytecodeProvider)
2016-05-09 11:58:45.482 INFO HHH000400: Using dialect: org.hibernate.dialect.H2Dialect (org.hibernate.dialect.Dialect )
2016-05-09 11:58:45.857 INFO HHH000399: Using default transaction strategy (direct JDBC transactions) (org.hibernate.engine.transaction.internal.TransactionFactoryInitiator initiateService)
2016-05-09 11:58:45.862 INFO HHH000397: Using ASTQueryTranslatorFactory (org.hibernate.hql.internal.ast.ASTQueryTranslatorFactory )
2016-05-09 11:58:45.923 INFO HV000001: Hibernate Validator 5.0.2.Final (org.hibernate.validator.internal.util.Version )
2016-05-09 11:58:47.724 INFO Using DataSource [org.springframework.jdbc.datasource.DriverManagerDataSource@1f2f0109] of Hibernate SessionFactory for HibernateTransactionManager (org.springframework.orm.hibernate4.HibernateTransactionManager afterPropertiesSet)
2016-05-09 11:58:47.762 WARNING context ================== current: 35203943 (org.nem.nis.NisMain init)
2016-05-09 11:58:48.119 INFO nemesis block hash:438cf6375dab5a0d32f9b7bf151d4539e00a590f7c022d5572c7d41815a24be4 (org.nem.nis.NisMain N)
2016-05-09 11:58:48.119 INFO nemesis account public key: 8d07f90fb4bbe7715fa327c926770166a11be2e494a970605f2e12557f66c9b9 (org.nem.nis.NisMain N)
2016-05-09 11:58:48.119 INFO nemesis account compressed public key: NANEMOABLAGR72AZ2RV3V4ZHDCXW25XQ73O7OBT5 (org.nem.nis.NisMain N)
2016-05-09 11:58:48.119 INFO nemesis account generation hash : 16ed3d69d3ca67132aace4405aa122e5e041e58741a4364255b15201f5aaf6e4 (org.nem.nis.NisMain N)
2016-05-09 11:58:48.408 INFO Calling websocket start(). (org.nem.deploy.CommonStarter b)
2016-05-09 11:58:48.631 INFO starting analysis… (org.nem.nis.BlockAnalyzer a)
2016-05-09 11:58:48.834 INFO Root WebApplicationContext: initialization started (org.springframework.web.context.ContextLoader initWebApplicationContext)
2016-05-09 11:58:48.844 INFO Refreshing Root WebApplicationContext: startup date [Mon May 09 06:58:48 EDT 2016]; root of context hierarchy (org.springframework.web.context.support.AnnotationConfigWebApplicationContext prepareRefresh)
2016-05-09 11:58:48.869 INFO Root WebApplicationContext: initialization completed in 30 ms (org.springframework.web.context.ContextLoader initWebApplicationContext)
2016-05-09 11:58:48.965 INFO FrameworkServlet ‘Spring Websocket Dispatcher Servlet’: initialization started (org.springframework.web.servlet.DispatcherServlet initServletBean)
2016-05-09 11:58:48.968 INFO Refreshing WebApplicationContext for namespace ‘Spring Websocket Dispatcher Servlet-servlet’: startup date [Mon May 09 06:58:48 EDT 2016]; parent: org.springframework.context.annotation.AnnotationConfigApplicationContext@4678c730 (org.springframework.web.context.support.AnnotationConfigWebApplicationContext prepareRefresh)
2016-05-09 11:58:48.971 INFO Registering annotated classes: [class org.nem.specific.deploy.NisWebAppWebsocketInitializer] (org.springframework.web.context.support.AnnotationConfigWebApplicationContext loadBeanDefinitions)
2016-05-09 11:58:49.200 INFO first block generation hash: 16ed3d69d3ca67132aace4405aa122e5e041e58741a4364255b15201f5aaf6e4 (org.nem.nis.BlockAnalyzer a)
2016-05-09 11:58:49.248 INFO Initializing ExecutorService ‘clientInboundChannelExecutor’ (org.springframework.scheduling.concurrent.ThreadPoolTaskExecutor initialize)
2016-05-09 11:58:49.263 INFO Initializing ExecutorService ‘clientOutboundChannelExecutor’ (org.springframework.scheduling.concurrent.ThreadPoolTaskExecutor initialize)
2016-05-09 11:58:49.332 INFO Initializing ExecutorService ‘messageBrokerSockJsTaskScheduler’ (org.springframework.scheduling.concurrent.ThreadPoolTaskScheduler initialize)
2016-05-09 11:58:49.552 INFO loadBlocks (from height 2 to height 101) needed 33ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.604 INFO loadBlocks (from height 102 to height 201) needed 13ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.647 INFO Mapped URL path [/messages/**] onto handler of type [class org.springframework.web.socket.sockjs.support.SockJsHttpRequestHandler] (org.springframework.web.servlet.handler.SimpleUrlHandlerMapping registerHandler)
2016-05-09 11:58:49.657 INFO loadBlocks (from height 202 to height 301) needed 36ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.659 INFO Initializing ExecutorService ‘brokerChannelExecutor’ (org.springframework.scheduling.concurrent.ThreadPoolTaskExecutor initialize)
2016-05-09 11:58:49.693 INFO loadBlocks (from height 302 to height 401) needed 21ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.727 INFO loadBlocks (from height 402 to height 501) needed 11ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.748 INFO loadBlocks (from height 502 to height 601) needed 14ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.773 INFO loadBlocks (from height 602 to height 701) needed 17ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.790 INFO loadBlocks (from height 702 to height 801) needed 10ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.819 INFO loadBlocks (from height 802 to height 901) needed 9ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.843 INFO loadBlocks (from height 902 to height 1001) needed 16ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.860 INFO loadBlocks (from height 1002 to height 1101) needed 11ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.883 INFO Mapped “{[/account/get],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.c(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.884 INFO Mapped “{[/account/namespace/owned],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.i(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.885 INFO Mapped “{[/account/transfers/all],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.e(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.885 INFO Mapped “{[/account/subscribe],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.d(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.885 INFO Mapped “{[/account/transfers/unconfirmed],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.f(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.886 INFO Mapped “{[/account/mosaic/owned/definition],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.g(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.886 INFO Mapped “{[/account/mosaic/owned],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.h(org.nem.core.model.ncc.AccountId) (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.887 INFO Mapped “{[/block/last],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.fX() throws java.lang.Exception (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.887 INFO Mapped “{[/node/info],messageType=[MESSAGE]}” onto public void org.nem.nis.websocket.WebsocketInitController.fY() (org.springframework.messaging.simp.annotation.support.SimpAnnotationMethodMessageHandler registerHandlerMethod)
2016-05-09 11:58:49.890 INFO Starting beans in phase 2147483647 (org.springframework.context.support.DefaultLifecycleProcessor start)
2016-05-09 11:58:49.891 INFO Starting… (org.springframework.messaging.simp.broker.SimpleBrokerMessageHandler start)
2016-05-09 11:58:49.892 INFO loadBlocks (from height 1102 to height 1201) needed 21ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.899 INFO BrokerAvailabilityEvent[available=true, SimpleBroker[DefaultSubscriptionRegistry[cache[0 destination(s)], registry[0 sessions]]]] (org.springframework.messaging.simp.broker.SimpleBrokerMessageHandler publishBrokerAvailableEvent)
2016-05-09 11:58:49.900 INFO Started. (org.springframework.messaging.simp.broker.SimpleBrokerMessageHandler start)
2016-05-09 11:58:49.916 INFO loadBlocks (from height 1202 to height 1301) needed 18ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.954 INFO loadBlocks (from height 1302 to height 1401) needed 31ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:49.969 INFO loadBlocks (from height 1402 to height 1501) needed 9ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:50.010 INFO loadBlocks (from height 1502 to height 1601) needed 23ms (org.nem.nis.dao.BlockDaoImpl d)
2016-05-09 11:58:50.031 INFO FrameworkServlet ‘Spring Websocket Dispatcher Servlet’: initialization completed in 1066 ms (org.springframework.web.servlet.DispatcherServlet initServletBean)
2016-05-09 11:58:50.035 SEVERE Stopping Jetty Server.
java.net.BindException: Address already in use: bind
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:433)
at sun.nio.ch.Net.bind(Net.java:425)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:223)
at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAdaptor.java:74)
at org.eclipse.jetty.server.ServerConnector.open(ServerConnector.java:321)
at org.eclipse.jetty.server.AbstractNetworkConnector.doStart(AbstractNetworkConnector.java:80)
at org.eclipse.jetty.server.ServerConnector.doStart(ServerConnector.java:236)
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68)
at org.eclipse.jetty.server.Server.doStart(Server.java:366)
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68)
at org.nem.deploy.CommonStarter.a(CommonStarter.java:103)
at org.nem.deploy.CommonStarter.a(CommonStarter.java:195)
at org.nem.deploy.CommonStarter.b(CommonStarter.java:184)
at org.nem.deploy.CommonStarter.a(CommonStarter.java:82)
at org.nem.deploy.CommonStarter.main(CommonStarter.java:76)
(org.nem.deploy.CommonStarter a)
2016-05-09 11:58:50.035 INFO NEM Deploy 0.6.74-BETA shutdown… (org.nem.deploy.CommonStarter a)

#8

There is already a NIS running. Shut down NCC and nem monitor then, using the task manager, kill every java process that you see in the task manager.
After that start nem monitor and that should start NIS and NCC.

#9

That worked!

NIS & NCC are both running. I get this message for opening a wallet/creating a new one:

“NIS needs to be booted. Please open your wallet and boot a local node via the popup dialog or configure the auto-boot setting. (at block 1)”

I have a username, zipped file (wallet). Where do I put it so that the NIS(?) can find it? I dropped it into both the nem folder in users area, and the nem area I have in the program area, but it doesn’t detect my wallet. I know at one point I deleted it and turned around and looked back and it said I had 1 wallet, gave my username and prompted password but when I clicked it said there was nothing there. So I tried to put it back but not entirely sure where to put this zipped username file in order to load the wallet?

#10

The unzipped wallet and address book needs to be in the c:\user<your_user>\nem\ncc folder, then you can open the wallet from the browser page. After opening the wallet you can boot NIS via the menu.

#11

Thanks so much, that worked perfectly, now it’s running!

#12

You are welcome :slight_smile:

#13

I am Having ERR_CONNECTION_REFUSED. Problem in My pc…

#14

Could you give a bit more information? Is ERR_CONNECTION_REFUSED what you see in your browser?
Are you using a local NIS or a remote NIS?

#15

i search on this topic and got the fix as you can see
http://www.deskdecode.com/err_connection_refused/
but the thing is I cant able to reapir my computer with that fix and it my my internet connection dumbed
so now i cant able to use my internet
does anybody know where i did wrong

#16

@kinjo: if you can’t use internet how come you can post here?
Without internet it is hard to use the NEM client.