How to get XYM wallet from opt-in

Tech Support
#1

Hi, I opted in at 7th September from macOS Desktop wallet.

Opt-In Onay 2020-10-07 22.24.39
Opt-In Onay 2020-10-07 22.24.39654×749 40.4 KB

I only got the SS of confirmation above, there was no option for download a paper wallet or something. (It may be a screen sizing issue or I didn’t see it) So I thought everything is ok. Given symbol adress was NC45MF-DZ4KPN-LAEY7Z-54LLWC-Ss6KLN-OYXGwQ-NCI That’s all I have.

Now, when I click “Claim XYM” on wallet, ı got this message: Opt In has finished, please update your wallet to get the latest details" But my wallet is up-to-date as I know.

Did I something wrong? Can I get the info about my new XYM wallet from Nem Wallet?

Thanks in advance.

#2

You received paper wallet. Reminder (watch all videos):

Next you need use to import into Symbol wallet:
https://docs.symbolplatform.com/guides/migration/post-optin-xym-retrieval.html

#3

Hi, thanks for reply. At september, step 4 wasn’t like this. I clicked opt in, after some processing, my wallet only gave me the info at my screenshot. No PDF symbol wallet creating screen or mnemonics or something like the video.

I am very confused, was I too early? Did I something wrong or was it a bug about macOS wallet? I don’t know.

Can I create or my symbol wallet now? Or if created already, can I access my symbol wallet somehow through my NEM wallet?

Thanks in advance.

#4

Process looked exactly same from beginnig. If you opted-in in using desktop wallet you received mnemonic (24 words) on your paper wallet.

#5

That’s why I suspected at that time and got this screenshot. If I got mnemonic or wallet file, I would save it instead of screenshot:)

My opt-in screen wasn’t like this, it was like sending an transaction. Then this screenshot happened.

Is there anything that I can do now?

#6

If you did not backup of mnemonic coins are lost. You will not access them.

#7

As I understand, I have lost my xym forever. I am pretty sure that wallet never gave me mnemonics. I would keep it instead of this confirmation screenshot. But not a big deal for me since I had not much coin at the wallet.

Anyway, many thanks for replying my question👍

#8

Well, it’s not possible. You just ignored and did not backup it :wink:
Check your disk for pdf files. Maybe you saved it somewhere.

#9

Hello Crypto Believer
you helped me already in another case, now i have a similar question as above, but i have my 24 words. When i open symbol wallet and add my 24 words i get shown 10 accounts, but all with 0 value. Where do i get my XYMs?
I have the mmeonic, i have the symbol public address and the 24 words, but i do not see the XYMs.
thanks in advance!

#10

Hi. What’s your NEM address which you opted-in?

#11

Hello and thanks for your support in advance!

I have opted in in on 3rd November.
I have the print out with:

  • VRF public address: NBXGL2-3FJN2Y-5E4ZIH-L44FYA-NE5YGI-IL6TV2-DOA
    → I assume this is my NEM address, right?
  • VRF private key - i think i cannot share online
  • Symbol public address: NAQQMO-LHDPZI-QXKHNQ-CI4ADN-CV7YYZ-QRNQQW-6IA
  • Symbol Mnemonic: I cannot share online

When i check the list with the XYM balances i can find exactly my amount of NEMs si assume this is mine. However this list shows different keys.
When i follow the XYM instruction and open my XYM desktop wallet i see 10 accounts, but all empty.

I am curious what i missed or need to do.

THANKS!

#12

It means that you probably tried couple times and generated second mnemonic (each time was generated new one).
What’s your NEM (NIS1) address which you opted-in?

#13

thanks
NCXDFGW5T6ZDOQW4DYJJPBJUMKI2HFUS4GRGF3BA
does this help?

#14

This is your correct Symbol address: Symbol Block Explorer

Looks like you have invalid paper backup (probably you interrupted opt-in and started from beginning which generated new mnemonic).

#15

correct.
but now how to get this into my account?
I have tried to import without success

#16

You need to have the correct mnemonic. Search for paper wallet with this Symbol address (NDC6AP4MCMOQKQ7RWSPLTGJEBPV3EOXI7KJ2FQY).

#17

Trank you. Too Bad i Extra Had a copy in the Safe, but it is the Same number i had. Seems i opted in twice without knowing it is double and overwrites. So i guess i Need to Go For the Afterwards opt in. When will it start?

#18

Your coins are already allocated. You will be not able claim post launch.
Search for your correct mnemonics, otherwise coins are lost.

#19

Oh no :flushed:
But based on my nem Account it is obvious these are mine…
How can it Happen that opt in works twice and overwrites the First opt in?!?
Probably i was not Sure if it worked and repeated a step?!? Is there any hint in my nem account or a Special file Format i Need to search for?? Hope you can find an idea to help. You are the Last Hope. If u do not know noone does…

#20

You did only one correct opt-in (as showing blockchain).
To address NDC6AP4MCMOQKQ7RWSPLTGJEBPV3EOXI7KJ2FQY