Lost nem, is it gone forever?

Tech Support
#1

I claimed a stake around september of 2015 and thought that my password was the same as nxts system, where the password was the private key. I reinstalled nem and seemed to have no way of getting the old account back. I assume it’s gone forever?

#2

You should have the private key to your account even if you lost the password to your wallet. That would be enough to recover your xem.

#3

If you have the private key, just make a new wallet and use the private key to add an account to you wallet.

#4

I don’t think i have the private key, just the password

#5

I’m afraid that if you lost your wallet files and don’t have the private key, you won’t be able to get access to you account. :cold_sweat:

#6

were are the wallet files stored in the older version?

#7

In windows it’s probably something like C:\Users"YOUR_USER_NAME"\nem\ncc

#8

thank god, found it in the recycle bin. 5.5 mil almost gone if i emptied it, haha

1 Like
#9

Good for you !
Man that would have sucked !

Now make sure you backup your private keys. But you figured that one out already I suppose :smile:

#10

Nice, close one ! :smiley:

#11

Hello, i dont remember the password or the private key but i have the NEM files in the USERS folder? can i recover my account with that?

#12

Was this problem solved, logart?

#13

I lost my password too… all that I have is my .wlt and .adb files. Can I recover my NEM account? Anyone could help me with this issue?

#14

And you also have no private key for the account?
Did you every backup your wallet?

#15

I backup my wallet and I have two files .wlt and .adb in the zip, but I lost my password to the wallet. Only I have are those files. the private key is in that file .wlt??

#16

i have sent you a pm

1 Like
#17

Hey!
I have the same problem now.
Did you got an answer?
Have you got the fix for this problem?

#18

No, the problem could not be solved.
So what’s your situation, any backup of your wallet available and if, from what time?

#19

Ahh that’s such a bummer.
It’s as Paulerzst says.
I have the zip file, the name of the wallet and the password for that wallet.

Too bad I don’t have the private key stored.
My computer crashed and I thought that the backup zip file was enough to recover the coins

Edit: The backup file is about 5 months old, I’ll check it for sure if it makes a difference.

PS: thanks for the fast reply

#20

If you have the zip file and the wallet’s password, where is the problem?