Mistakenly when setting multi-sig ,,,

Tech Support
#1

I accidentally registered POLONIEX’s XEM address as co-signer 1 when converting NanoWallet’s account to multi sig.

And I contacted POLONIEX and asked them to remove their address from a consonant, but I have no answer at all.

I have a question,

Is there a method other than deleting POLONIEX from the consignee’s list?

If not deleted, can not I withdraw my wallet XEM?

It is a bad thing to make a mistake, but I feel very sorry that I can not remove my wallet XEM.

Please let me know if there is any possibility of taking out!
Please help me!

#2

What’s your address?
Well I’m not sure if Poloniex will agree in this situation do anything. It will require manually work and it’s required access to private key and they have a lot XEM there.

#3 
            **From:** cryptoBeliever <noreply@nem.io>
            **To:** outdoorwear1049@yahoo.co.jp
            **Date:** 2018/7/11, Wed 17:48
            **Subject:** [NEM Forum] [Tech Support] Mistakenly when setting multi-sig ,,,

pawelm
Regular

    July 11

What’s your address?

Well I’m not sure if Poloniex will agree in this situation do anything. It will require manually work and it’s required access to private key and they have a lot XEM there.

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#4

You didn’t answer question what’s your address? :slight_smile:

This one http://chain.nem.ninja/#/account/NCUOHFVLA2SIOR6QHYSXNF3MYBKICD7XFWUYUPYS/0 ?

#5

Admin Edit.
（ALL delete）

#6

You should not put your private data here I guess.
@mizunashi could you help? Maybe in japanese it will be easier.

#7

@CryptoBeliever
Since there was description of personal information, I deleted it all.

@ASAT668
あなたが利用しているNEMのアドレスは、このアドレスですか？（Is this the address of the NEM you are using?）

http://chain.nem.ninja/#/account/NCUOHFVLA2SIOR6QHYSXNF3MYBKICD7XFWUYUPYS/0

1 Like
#8

お手数かけてすみません。このアドレスで間違いありません！

#9

Poloniexのサポートの連絡は、どの程度の日付が経過していますでしょうか。
Poloniexの対応は結構時間がかかる事が多く、1ヶ月以上かかる事もあります。

また、こういった場合の対処として、対応しないという立場の取引所も実際には存在します。
現段階で、返事が何も返って来ていない事を考えますと、まだ対応に入っていない可能性が
高いと思われます。

最低でも1週間以上は、待ってみてはいかかでしょうか。
もし、それ以上返答が無い場合は、再度質問をしてみて下さい。

よろしくお願い致します。

How long have you been contacting Poloniex’s support?
The correspondence of Poloniex often takes quite a lot of time, and it may take more than a month.

In addition, as a countermeasure in such cases, there are actually exchanges in the position that they do not correspond.
At this stage, if I think that no reply has returned, I think that there is a high possibility that it is not yet in correspondence yet.

Why do not you wait at least one week.
If there is no more reply, please ask a question again.

Thank you.

#10

初めてチケットを発行して問い合わせたのが今年の二月で、それからチケットが取り消しになり再度発行して何度か問い合わせしてみましたが返答がないままです。

最後に問い合わせたのが１５日前になります。

#11

それは問題があると思います。
質問の方法を変えて、対応可能かどうかを問い合わせてみるのも1つの手だと思います。

こちらでも、別途他に方法が無いか、しらべてみたいと思います。

以上、よろしくお願い致します。

I think that it is a problem that the tickets are unilaterally deleted.

Why do not you change the method of questioning Poloniex and ask if it can handle it?

Even here, I would like to see if there is no other way.

Thank you.

#12

@CryptoBeliever

Because it is a special case, Poloniex also requires manual operation of the secret key.
When I hear about the circumstances, I think that Poloniex is ignoring it.

I first contacted you like this February.
After that, it seems that the ticket has been canceled.
This is repeated several times and it is now the situation.

Poloniex feels like an unsupported position.

Do you know any good way by how to handle this?

#13

よろしくお願いします。ありがとうございました。

#15

@mizunashi
Account was converted to multisig on 2018-01-29.
In my opinion there are low chances that Poloniex will agree do something. As you told it requires manuall operation (for example import to nanowallet) using private key. It’s not safe and it can break they security and cause lost a lot of coins. I don’t think that they have procedure for that.

#16

@CryptoBeliever
I agree.

#17

@ASAT668

今回の件については、Poloniexでこの様な状態になった場合に、どう処理するのか決まっていないと思われます。
通常ですと、本来Poloniexが管理を行っている秘密鍵を別のPC等のコピーし作業を行わなければならないよいう状況が考えられます。
この場合、Poloniexはセキュリティーの低下を起こす可能性が高く、一般的に考えた場合、作業はしてもらえないと思われます。

今回の問題は、他のユーザの資産にも影響を及ぼす為、お願いして許可が得られれば、やってもらえるという立場になっています。

これは、ユーザからの交渉でしか取り戻す方法はありません。
ご理解の程、よろしくお願い致します。

As for this case, it seems that it is not decided what to process when it comes to this state in Poloniex.
Normally, there is a situation where you have to copy the secret key that Poloniex is managing to another PC etc and work.
In this case, Poloniex is more likely to cause a decline in security, and in general thinking that work will not be done.

The problem of this time also affects the assets of other users, so if you request it and get permission, you are in a position to get it done.

There is no way to get back only by letting Poloniex make a decision to do it in negotiation from the user.
Thank you for your understanding.

1 Like
#18

以前は大変お世話になりました。アドバイスしていただいたようにpoloniexに問い合わせしてみたところ、やっと返信が来たのですが、いまいち理解できないので助けてもらえないかと思い連絡させてもらいました。

ー返信の内容ー
At this time we cannot remove your XEM address as a cosigner, we do not offer this option. The only option at present time would be to stop using this address, make a new account not using us as a cosigner, generate an unsigned transaction to transfer the funds from the old account to the new one, and then we’ll sign and broadcast that request. Please be advised that this may take some time to complete this request.

If you have any further questions please feel free to contact us again.

自分なりに翻訳してみたのですが、何をどうすれば良いのかわかりません。何度も問い合わせて申し訳ありませんが、またアドバイスしてもらえないでしょうか？よろしくお願いします。

#19

@mizunashi could you explain in Japanese?

@ASAT668 basicly they told that it’s not possible to remove Poloniex as cosigner because of security reasons. They asked you to create new account. They told you to init transfer to new account and they will sign it.

But… This is special case because 1of1 multisig and only cosigner can init transaction. So because Poloniex is only cosigner only them can init it. After init it will be immediately confirmed because it’s 1 of 1.
So I guess you need only generate new address and asked them that it’s 1 of 1 and you asking to transfer all to new account.

#20

新規にNEMのアドレスを作成してください。
そして、新規アドレスに旧アドレスから全てのXEMを送金してもらうように、
Poloniexのサポートに連絡をすれば良いと思います。

よろしくお願いいたします。

Please create a new NEM address.

Then you should contact Poloniex support so that all new XEMs are remitted from the old address to the new address.

Thank you.

#21

@CryptoBeliever Thank you very much for always answering, I appreciate it very much

@mizunashi お忙しい中、いつも迅速な対応感謝いたします。アドバイスいただいたように、サポートに連絡したいと思います。本当にありがとうございました！

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