I am writing you because i recently bought XEM and i sent it to the wrong address. I sent it to the address at the top of my nem wallet, which i am assuming is the block, the address that i have been receiving from. i accidentally thought it was my address. Changlly cannot do anything because the payment was already confirmed and that i need to contact you.
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I had the exact same problem with my exchange from changelly to my nem nis client. I accidently misstyped one letter yet appearently they want me to contact you. My adress is NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ. Maybe there is something you can do to recover 1200 xem
Tyvm in advance
i also did the same today, please guide me how to recover my nem
my wallet address is NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D. WAITING FOR YOUR REPLY, THIS WAS THE ADDRESS ON FRONT SCREEN I SENT ON THIS INSTEAD OF RECEIVE ADDRESS , PLS GUIDE ASAP
That is the Changelly address, not your address.
Can you guys paste the hash of the transaction you made?
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this is the hash from the first one that did not go through to me: c75b5454152b65d651e2a20d082f6142a5345f976447ca1c91b8719c24d5d77c
this one also had the same issue:
7eb6546cde4dcde5009b1f5294be21f35edf6f9627577d891644a93f54bfc1a0
tyvm for your help so far
where di you get this hash from?
That hash does not exist in the chain.
That address is the the main address of Poloniex. From where did you sent xem to that address? From Changelly?
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its from the changelly order id. i traced it from my wallet. here is the right hash i believe:
BTC to Xem:
00000000000000000098bd0abc7cc36445d094aa24c2948d5d40c1abc83b8f0f
this is for the second one
Dash to Xem:
Id: 9cec372070058fc3765a16665986c419f4714a6220e12feffa826c132e2ac2b0
00000000000031f00212ddc3b019d4fe7bf66202e420f85a62ed76239552e9d4
Those “hashes” are no nem blockchain hashes. What wallet are you talking about? Changelly wallet?
this was the address on my nem wallet on front page , i transferred from poloniex
Sorry i still don’t get it. What software did you use to initiate the transfer. Changelly webpage, Poloniex webpage,…?
i transfered from my poloniex account to my nem mobile wallet
i sent dash from exodus to changelly in exchange for xem. i guess i will have to wait until they are back in office tomorrow because that is the only hash i could trace from my transaction id on exodus. The first one was the same procedure but with bitcoin. 1300 xem is not much but it still blows to see that happen:)
just curious…if the transaction is not on the block and i dont have my currency in my wallet anymore. Then only one person is left over right? Changelly…
ok, so you tried to initiate the transaction using the Poloniex wepage. And you mistakingly entered the Poloniex account address instead of yours. I don’t know how the Poloniex webpage checks for such a mistake, but even if there was a transaction initiated, it only went from the poloniex account to the poloniex account so they still must have your xem.
Log in to poloniex and go to Balances -> History. What withdrawals are listed? What tx ids are there for the withdrawals?
i guess exodus is a dash wallet? did you attach the needed id for changely?
Anyway if you send dash to Changelly then there must be a transaction in the dash network and the dash wallet should display the transaction. You should show that transaction to Changelly support.
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no brother, i am saying i put nem mobile wallet address that displayed on dash board of nem wallet instead of putting receive address of my nem
wallet
thanks for guidance, it was pending in my poloniex account, recovered it, thanks
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tough conversation 
But you said “transfered from my poloniex account”, so you must have initiated from the poloniex webpage, no?
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