Where did my Nem go

Tech Support
#61

You know, im just wondering if customer support looks at these comments???
If so who is customer support???
so far I see 60 comments and no actual help towards those who need help. let me tell you something, those of us that are NEW to cryptocurrency need some guydence and this comment site is NO HELP!!! especially since i see 60 comments since MAY 17th. and NOT ONE comment stating that they solved the problem. what does SOON mean???

Saul30d
You sent XEM to an address. I am trying to help you figure out what address you sent XEM to.

It sounds like Changelly was the last address to send you XEM, and you probably sent the XEM back to them.

I agree the App functionality needs to be improved. My understanding is that the UX improved version will be available ā€œsoonā€.

do you think that people that have lost their hard earned money want to hear this. we all want the issue fixed!!!
TRUST ME THIS IS THE LAST TIME I AM USING NEM FOR ANY THING!!! not because i donā€™t trust them, but because they donā€™t do anything to change the UI interface and that tells me they donā€™t care about delivering on their promises!!!
Oh by the way as of today June 2, 2017 2:47 pm pacific standard time. I have not received my money!! only excuses and passing the ball to another person!!! hey its not much $200 but its my money and you WILL get an ear fullā€¦

#62

What are you even talking about?

I have replied to many many people in this topic. You are complaining about an issue that supposedly is ongoing, but you have never made a post in here besides this one.

So what is your issue?

#63

Did you contact changelly?

#64

Does it matter whether or not im new to this circle. The PROBLEM still
persist. I lost some NEM $200 aproximatly. And the issue is not taken care
of. That tells me ā€œIā€ have miss judged NEM and that they take too long ro
teact to a problem versus being pro active. Imagine how they will run the
business. GOOD BUY!!!

#65

How can we fix a problem, when you wonā€™t even tell us what the problem is?

#66

LIKE I SAID BE PROACTIVE! Donā€™t you know your STUFF. I DONT NEED TO TELL
YOU HOW TO DO YOUR JOB.!!! But since you asked. Conduct trial test with
newbies. Compare your product with the competition. Dude think ahead manā€¦

#67

I am asking YOU what YOUR issue is. You lost XEM, and I am trying to help you get it backā€¦

#68

That is just it. I dont know that you are tech suport. There is nothing
telling me that you are! Exept just now. If you want to help me, then here
we go. this is all i have. See what you can do with that.

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#70

Dude I HAVE NO IDEA WHAT THIS MEANS!!!

#71

Iā€™m sorry, maybe I seem to have totally different answers.
Delete posts.
Since English can be understood only by translation software, we will leave it to others later.

Also, CAPS LOCK is still pressed.

#72

Ok. So am i getting my money back or not!

#73

lost 146 NEMs today. I wanted to buy some DIMs, before I could enter the address for it it was all gone. I even canā€™t find the address where itā€™s send to. Can someone help me with this problem?

#74

You have to give us some information, else we cannot help.
What is the address of your account?
You seem to have sent xem to Changlly, did you include the message that Changelly needs to credit your account?

#75

What is the address of your account?

#76

Hi , the address of my wallet
is NBZ5F5-3L5EOA-4SIZTQ-NXU5O6-PRFQGU-LPWC36-KEA6.

#77

What client are you using?
You have send those 146 xems back to bittrex, but there is no message in the transaction so bittrex cannot credit your account. You have to contact the bitrex support and show them the transaction:

http://chain.nem.ninja/#/transfer/a8d63ed5852c3e0f34a805c52dba2ce4254b6bee59a8482da1d15930cec130c6

#78

yes i sent the payment to

image.png730Ɨ974 418 KB
and forgot to include the
message.

#79

That means you have to contact Changelly and tell them that you forgot to append the message.
If you would post the addresss of your account i could look up the transaction in the explorer. Always good if you can present them the transaction you are referring to with a link to the explorer.

#80

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#81

I have the same exact issue. I deposited 1150+ XEM to bittrex and encrypted the message by accident. That is it. At this point (20 days later), I am wondering if I am going to be able to recover damn near $1000. I am pissed off to say the least. I dont give a damn who has to fix this. I refuse to lose my hard earned money! If I can see the transaction on the NEM Blockchain and NEM ā€œconfirmedā€ it, where the hell is it now! Bittrex is usesless when it comes to customer service. How can I get my own money back