Hi all! I still don’t have any coins on my wallet.
I so sorry. Yobit back my XEM Thankyou Yobit and XEM team
i’m very happy
Got my XEM back on Yobit too
hi guys
I just check my xem wallet nothing arrived yet and the status of the wallet is wallet is
Wallet status: Delayed.
could someone explain to me the meaning of that.
Thanks
@Dmytro_Ivanovych_Bar
please how do you resolve the problem, by open a ticket on yobit or contact the XEM team( if XEM team please to share the contact and how to do).
Many thanks
could share the xem team contact please
thank you
I have the same issue. 4000 XEM missing from my wallet. Now 5 days. Can’t sleep well. Upset about it. Yobit support does not help. They keep closing tickets and tell me to open a new ticket if i still have an issue. I keep opening new tickets. Vicious cycle.
The XEM coins never made it to my wallet on yobit.net even though they were confirmed by XEM (NEM) miners on the blockchain:
https://tinyurl.com/ycjew4vn
https://tinyurl.com/y9td8rtk
https://tinyurl.com/ycsy25vo
@Seth the reason why your transactions was not processed by yobit automatically is that you forget add message code to transaction. It’s required by exchange. Anyway you must contact with yobit support and provide these transaction hashes. They should return your tokens (I hope).
They still don’t reply.
Всем Привет !!! Друзья столкнулся с той же проблемой что и вы все , перевел 2199 Xem с Cryptopia на Yobit 05/12/2017 и до сих пор ничего не получил !!! Обратил внимание на то что у нас всех один и тот же адрес получения XEM NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG !!! Может проблема в этом?
Hello @DAGAZZZ
Most exchanges uses only one account for all users for NEM. That’s why attaching message code is so important because exchange based on this unique for user code credit your balance in exchange.
Simplify. This is normal that yobit have one public address for all users.
And if I did not specify the number-message in the translation? Do I need a number when applying for support?
Maybe this is the whole problem?
@DAGAZZZ
If you don’t specify message transaction or add encrypted message it will be not processed automatically by exchange. In such a case you must contact with exchange support, provide transaction hash and ask for refund this transaction manually.
There is couple such cases here but also many with send correctly and waiting for support answer.
Do I need to tell MESSAGE to support?
No. Only transaction hash.
