What can I say. I’ve tried so many times for someone anyone to help me but no one can. Only conclusion that’s it’s a massive scam. Warning to everyone don’t use NEM wallets they aren’t safe. And if there are issues NO ONE can help you. I had had an issue with my trezor and someone helped me. Even the exchanges have people to help you (might take a week), but not a billion dollar crypto ‘company’. It has a forum with no support. I think that says it all really. I used their wallet!!! For full details I’m made a video as a video explains it all easily. https://youtu.be/OYkrjkWmrXk
Hi Conor – sorry to hear about the issues with the app. I hope I haven’t go the wrong end of the stick here, but could you not just copy and paste a text address to send your XEM to another account (e.g. one set up on Nano, perhaps?), rather than scan a QR code/save to a contact, then send?
Ive tried sending it to my mates address, every possible way, but the app crashes whatever way I do it.
Ah, okay. Reason I ask is people often overlook the new transaction button (it’s doesn’t exactly scream its presence up on the top-right, being a small icon), as the video only showed you trying to send via the contacts, which is going to be a different process.
Have you also tried quitting the app via the app switcher and starting it up again?
Are you using version 1.1.3 now?
I’ve updated to the latest version and I’ve lost everything. I now need to set up a new NEM account with zero coins!!! I don’t know what I was expecting but not that. Live and learn, loads of scams out there. People need to be careful.
@Conor_Clancy I’m not sure if my answer is not too late for you. Have you tried to export private key from application and import private key into nano wallet desktop app?
On Android app export wallet option is available when you click more button. Should be similar in IOS.
Maybe still you can restore to previous state (before update) from backup?
https://pasteboard.co/images/GL9iKcB.jpg/download
https://pasteboard.co/images/GL9jdFR.jpg/download
If you can export private key in this way I provide you instructions to import into nano wallet.
Pawelm, I get the impression you didn’t look at the vidoe. The whole problem is I cannot access my private key. The app crashed when i go into it and has for the last 3 months. Its a scam stay away from NEM, the sooner the government clamp down on these ‘companies’ the better. I downloaded the app, sent coins, decided i better get the private key, it wouldnt let me, decided i should send them to someone else it wouldnt let me.
Hi sorry but on your vide I missed moment when you click “more” button.
Also had this issue. Went away after reinstall.
In this old account have you tried switching to another node?
Warning NEM is a massive scam, They stole $5k of my money and NO ONE can help. No email, no contact, no help.Cant wait for the feds to start clamping down on these ‘comanies’ https://www.youtube.com/watch?v=OYkrjkWmrXk&t=22s
Hello:
- Why you don’t backup private keys? This should be the first thing you do after creating account.
- Why you sent money if the application doesn’t work correctly on your phone?
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i am sry for your loss but see i hold xem to and myn is okay, why would nem get 5000 from you if the generate billions selling the xem they hold.
To everyone who uses NEM products.
Not only mobile wallets, all wallets of NEM are warned to take backups when creating wallets.
Using Wallet without taking a backup can not be guaranteed whatever happens afterwards. If it is a mobile wallet, if the hardware is destroyed by dropping, you will not be able to access funds again.
For this reason, I think you will find that backup is absolutely necessary immediately after creating the wallet.
In other words, do not use Wallet in the absence of backup.
It is not limited to NEM. If you have a backup, you can restore the wallet.
Please use with confidence.
Thank you.
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Im not sure if you have actually used the NEM wallet but unlike Trezor, Doggie coin, or any other wallets it doesnt make or or warm you to write down the private key. so i was pretty nieve i suppose and assumed it was safe. it was only after i made the transfer did i think, ok i better back this up… How on earth was i suppoed to know it wouldnt work, it could generate an NEM address to send it to so why would i thnik this could be a scam?? Ive one question for you, do you know ANYONE, any email address, any phone number, any adddress, ANYONE in NEM that can help me? I know the answer!
thats not trUe is it? Ive used lots different wallets and they all make you take down the private key or back up code before you use them. this is not the case on NEM. Read all all the forums on Redddit. im not the only one.
Could you tell me in detail?
i think points have been made. and i think it is sad but kinda self-made problem. conor, again i feel sry for your loss but plz be reasonable and stop you claims, there are many ppl on the forum who were riding the scam-train. in the end all of them did mistakes by themselves and if the volume was low some ppl even helpd refund. so plz stop your daily scam report. and also put that video down.
all the best fo the future
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