Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Same here !
Didn’t get the transferred amount. The transaction isn’t on the blockchain!
Bittrex customer service are all dead :skull:!!

Hi. I’m new so I made a probably common and stupid mistake.
I send nem to my bankera exchange without the message . Is there anyway to recover them?

Transfer transaction

From

NA2MQJ-DGCPDI-GDXJZ7-XN66PG-J66N43-KCWJQG-SXB5

To

NC6W3J-F6KBMY-GLQ6DW-VZIGMM-IOQVP5-G53AI2-JRMZ

Amount

400.000000 XEM

Fee

0.050000 XEM

Block

3092151

Hash

2b65e651ceb6cffcefd97d139b00aa8c2570e7e812943ed48e6d35960d26784d

Thank you

@mguler43 tx doesn’t exists:
https://explorer.nemtool.com/#s_tx?hash=9a1cc408d3e1d6ac4076cdb2e9fa6b6247339f62b28aa89bbfaa1a6ae462364b

You have contact Bittrex support regarding this problem.

You have sent to exchange without memo:
https://explorer.nemtool.com/#/s_tx?hash=2b65e651ceb6cffcefd97d139b00aa8c2570e7e812943ed48e6d35960d26784d

You need to contact recipient exchange support, give transaction id and ask for send back/credit manually

probably you mean the bankera exchange. They say that it can’t be done because they can’t find them in the blockchain. They say “my mistake”, they had informed me about sending a transaction without message in their policies. Is there any way to persuade them? or they just don’t want to find them? Technically can be recovered or not?
Thank you for the response.

Technically only they can do this because coins are in address NC6W3JF6KBMYGLQ6DWVZIGMMIOQVP5G53AI2JRMZ wallet.

Anyone around here who had this Bittrex problem fixed?

No I opened support ticket, I tweet them, I direct messaged them They are doing nothing…And today they blocked me from Twitter!!! It is so funny that a lot people’s only xem coin lost these days on Bittrex and what a coincidence!!! there is an airdrop next week!!! They are scam exchange. They will use our coins for getting a free airdrop and then say sorry, give them us back after taking free airdrop with our coins. So we may not have an airdrop and also we take back our coins after airdrop and after the price dumped hard!!!

Nem, can’t you do something about it?
At least give us the Xyms of the airdrop when we recover the XEM, it is clear that bittrex is doing it on purpose … it is desperate, as soon as I recover my xems I will remove all my funds and close the account.

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I have done it today I sold every single coin I have and give an withdraw order to Binance wallet. I hope it will not lost again like my xem coins. Bittrex is literally a scam exchange. I am regretful for using that scam exchange.

They are working for fix. Just wait a little bit. Hopefully they will handle before snapshot.

I am hopeless I think they are malicious but I wish you are right :frowning:

Hi friends,i have news from Bittrex:
"The XEM wallet has been disabled and all transactions have been frozen until the wallet is enabled.

Please check https://global.bittrex.com/status for the status of a wallet. Once the wallet is back online, your withdrawal should credit properly. If you are still having any issues with the transaction, please reply to this ticket."

Best Regards,

Yes I’m sure they will make it active again after the airdrop and after the dump :frowning:

Hi again.
This is the answer of the exchange.

"Thank you for your feedback.

Unfortunately, this option is not possible. Because SpectroCoin is a cryptocurrency brokerage, it is not feasible to provide the private keys to individual wallet addresses. By doing so, it ensures the security of your assets and it also reduces the cost of sending cryptocurrencies to other SpectroCoin accounts.

Take care, "

Is this true that they can’t do anything or not? I don’t know what to answer them.

The answer makes no sense. You don’t ask for the private key but for returning coins from the address for which they have access. What I can say …

Hello friends, any update on the Bittrex problem? There is less left for the airdrop, I have my xems since 2017 … they continue with the disable wallet, I begin to think very badly.

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Same situation holding since 4-5 years, and quite likely can not take airdrop :frowning: and also we lost opportunity to trade we could sell when price go up and buy again with lower price. I don’t know how Bittrex will compensate our losses.

Isn’t “workaround” to trade for btc, withdraw to another exchange and exchange to xem?

It is not, they have directly kidnapped our xems, they have disappeared