Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2056

Guys, who’s got the ХEM on Cryptopia?

#2057

Hi I have transferred from cryptopia to bittrex… all addresses are correct. Cryptopia says transaction complete however nothing in my bittrex now for almost 1 month… how do i get the funds showing? I read something about changing the node but I am unsure on how to do that… any help is appreciated.

#2058

@Gazmay You should have transaction hash on Cryptopia withdraw. Could you paste here?

#2060

392692f958801a1ecd82278dbc51d8ca8b02c1d2963dd4902bde7684bca07b9b

Thanks pawelm

#2061

@Gazmay You did not include message code required by Bittrex. It’s visible on Bittrex XEM deposit page.
http://explorer.ournem.com/#/s_tx?hash=392692f958801a1ecd82278dbc51d8ca8b02c1d2963dd4902bde7684bca07b9b

https://forum.nem.io/uploads/default/optimized/2X/5/501b390e987e23534636f0cea57c832f82897bb0_1_444x500.png

What you need to do to fix this is contact with Bittrex support, provide transaction hash and ask for manually assign this transaction.

#2062

Not yet. I made the transfer on 29th Dec and still waiting…
Never before it has been so late.

When did you make the transaction?

#2063

You’re absolutely correct. I missed the fine print somehow and thought it said "encrypted."
In any case, I’ve submitted a ticket to Bittrex support and provided all the transaction info (including the decoded message).
I’ve not heard anything positive back yet that they will manually add to my account. So, I’m concerned.
Any suggestions?
Thanks for your help.
Regards, Bill Z

#2064

hi sorry ive made a mistake, i would lik to ask is there any solutions to get back my xem…

THIS IS MY HASH a72722b9e6d44a47d9107b3ed57cd5a85487159b56acbab89f8e154094d68470

the address correct but the message was wrong to key in…

please assist me to solve this matter

#2065

@wzoch
You must wait for Bittrex support answer.

#2066

This is your transaction: http://explorer.ournem.com/#/s_tx?hash=a72722b9e6d44a47d9107b3ed57cd5a85487159b56acbab89f8e154094d68470
You must contact with support of exchange where have you sent, provide transaction hash and ask for manually assign this transaction to your account.

#2067

Hi,

Bittrex is not crediting a transaction from my nano wallet.

I did not forget to add a message.

#2068

Still no response from them… they suck haha

#2069

@Luis_Muniz
Have you transaction hash? From where have you sent?

#2070

Yes:

fd00f7fbbf384e04fa92b5e9e459481b0b276be800e136bb9d779c02c931b165

#2071

@Luis_Muniz
Your message is incorrect:
http://explorer.ournem.com/#/s_tx?hash=fd00f7fbbf384e04fa92b5e9e459481b0b276be800e136bb9d779c02c931b165

You should include your unique message from Bittrex deposit page …

image
image.png598×672 23 KB

#2072

I see, if I create a support ticket at bittrex with the right message and
the transaction hash, will they be able to correct the issue?

#2073

I sent XEM from the Yobit to Cryptopia.
30.12.2017

#2074

And the course falls. Such an evil.

#2075

@Luis_Muniz
Yes but you must be ready for long waiting because Bittrex support is very slow.

#2076

@emantriat
Did you contact with Cryptopia support and provide transaction hash?