Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2077

ah thx for that information,

This is OOT I think but.
for your personal experience,
What can you do in the situation like this? (need advise)
call police? or media ?
if cryptopia.co.nz is really that stupid to going to the “scammer path”

#2078

I created a ticket on 30.12.2017.
I wrote on the tweeter. Wrote on facebook and in forums.
Administration of Cryptopia did answer me !
I as a fool ask to return my money. Since this is all the money for which I need to feed the family.

#2079

Hi there, I have a couple of transaction that left my account but never reached BITTREX

NEM transactions
NEM transactions.jpg1212×707 146 KB

Your guidance would be appreciated.

Thank you

#2080

did you encrypt one and not send the message in the other one?

#2081

Thanks
I encrypted one and send the message that goes with it.
The other one is not encrypted and didn’t reach either.

#2082

each transaction needs their specific message to identify which account to credit the XEM too.

You need to do this unencrypted.

You will most likely have to contact their support and explain the issue …

#2083

@Andre_Christianto
First try explain this with support.

#2084

@siphon11
Please provide hash for each missing deposit transaction.

#2085

emm, Ive sent it
many people say they did too
but since 1 month ago
no one got his XEM back
(I check in forum)
plenty
I even reply tweet
They say nothing

anw their wallet is 0.6.95-BETA version
cryptopia.co.nz <-

#2086

Ok, thanks for the advice!

#2087

@Andre_Christianto
0.6.95 is newest node version for XEM. They using uptodate software. They claims that response time is 12 days as far as I know.

#2088

From NBU54O-V2B3KK-65FPFV-XUOUGT-AXI3Z7-FB44J6-2KTK
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Amount1 500.000000 XEM
Fee 0.200000 XEM
Message Encrypted --> Decode
Block 1445736
Hash 4c63eb4cae2c3a948e0fbe332d4262c7e55b5363fd3b592c27717e8c386adddf

Transfer transaction
From NBU54O-V2B3KK-65FPFV-XUOUGT-AXI3Z7-FB44J6-2KTK
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Amount1 500.000000 XEM
Fee 0.050000 XEM
Block 1445717
Hash 40b70b16019442fb4abac56657784234064017c8e125e6bd882124bbc534680c

Thanks

#2089

as You can see it here (this is not virus xD this is link to the forum)
https://www.cryptopia.co.nz/Forum/SearchResult?__RequestVerificationToken=QvlO4ODVlcugBBed-mGJLVh7Oz8rSx2yHMZBLcX4mCeHENFkCznlPi2o7RqVJI4u47gLwXkkLqZe8gcI-B2a9HvjKPl6VZO07nqQEv6wC_LcYH5oAds8zDqg5HkAw8JKfWKQQ37k_SAlAQhNAU5zAg2&SearchText=xem&SearchPosts=true&SearchPosts=false

so they need to get it fixed one by one? (the deposit/withdrawal problem)
I thought it gonna be something like database migration
where you
just execute 1 time and all will get updated something like that, isnt it?

#2090

@siphon11
Transactions:

  1. http://explorer.ournem.com/#/s_tx?hash=4c63eb4cae2c3a948e0fbe332d4262c7e55b5363fd3b592c27717e8c386adddf
  2. http://explorer.ournem.com/#/s_tx?hash=40b70b16019442fb4abac56657784234064017c8e125e6bd882124bbc534680c

So you don’t follow instruction on bittrex xem deposit page. First transaction has encrypted message and second don’t have message.

Instructions are clear :
https://forum.nem.io/uploads/default/original/2X/5/501b390e987e23534636f0cea57c832f82897bb0.png

You should include unencrypted unique message code visible on your deposit page.
All you can do now is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your account.

#2091

@Andre_Christianto
If they have technical problems (and they have) it’s very real that the will verify deposit / withdraw one by one.

#2092

This is the irresponsibility of Cryptopia and the administration of ХEM coins.
Only can say - solve the question with Cryptopia.
But what can I say. The world is round, the trouble will come to you - they will respond the same way.

1 Like
#2093

Thanks pawelm, I greatly appreciate your support, all my mistakes!!!

Not good to do a transaction only once every 3 months and in haste!

Best wishes

1 Like
#2094

I don’t see any irresponsibility when it comes to XEM. Could you please elaborate?
This is technical problems Cryptopia and all missing deposits and withdraws should be fixed by them. All coins from missing deposits and missing withdraws are on they wallet and only they have access.

#2095

Проблемы с зачислением начались еще 23.12.2017. За это время уже можно было написать Криптопии официальное письмо, в котором попросить исправить данное недоразумение и объяснить о проблеме в своих официальных источниках, дабы люди не нервничали.
Но Вы выбрали позицию молчания и перевести всю ответственность на Криптопию.
Вы разместили монету ХЕМ на Криптопии, тем самым показав ее компетентность как качественной биржи. А в итоге говорите что это ихние проблемы…
Ваши действия это авторитет Вашей монеты, а вы как маленькие дети отбиваетесь от проблем и перекладываете их на других.

1 Like
#2096

Thanks. Have you ever had to deal with (or heard of someone dealing with) a similar situation that ended in Bittrex resolving the issue and crediting the account?
Regards, Bill Z