Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@jessechen2013
Should be in withdraw history on Cryptopia. Tx id or something like this. It has 64 signs length.

@md_faiz_ali
As I have written above you must contact with Yobit support and tell them you put wrong address. Tokens don’t leave they wallet so they can cancel this withdraw. As a matter of fact they should validate address and don’t allow for such a situation.

I have done the same.
I transferred from Bittrex to Cryptopia 7 days ago and still no answer to my ticket at Cryptopia.
Nobody responded about the lost deposits of NEM at Cryptopia.

They’re currently dealing with this issue. No updates yet

This is the ticket I sent. I also sent something similair via facebook messenger to them.

"currency_id: 40022 (XEM), txid: 544febe20272b4dce1c98d673eda264a04397783eda8c64a1a702467ce2f4093
Hello Yobit, I’m a frequent trader here but at 02:19 GMT (about 12 minutes ago) I was so stupid to forget including the message in my transaction :confused:

More details:
803.273892 XEM
Fee 0.050000 XEM
Block 1447170
Message: 88c47c1cac04651a256
Hash: 544febe20272b4dce1c98d673eda264a04397783eda8c64a1a702467ce2f4093

Please please help, I will forever use yobit!"

Then I added:
“The ammount sent is 803.323892 XEM Please please help.” <-- unneccessairy message coz I included the ammount already

Then I wanted to as you said send some proof so I wanted to add that if they’ll see my history they see I used adress and message before. But the ticket system only sent the first sentance…

"Hello Yobit, sorry to spam but can you please help me witth my XEM deposit? I was so stupid to forgot the message "

Then finally the last message I sent:

"The message I forgot: 88c47c1cac04651a256
tx id: 544febe20272b4dce1c98d673eda264a04397783eda8c64a1a702467ce2f4093

Please check my history and you see I have deposited before with nahbi5-v3hg65-tljc4v-p2djd7-3gq7w2-xwqds3-ump7 and I used the message before too.
If you can help out you are the absolute best! "

Now I hope they still want to help me eventhough I sent many messages :frowning: :slight_smile:

@Carlos2018
Don’t contact with facebook profile. They are scammers. They stole 1000 xem from one of member here (@Seth). Please read: http://cigarcoin.io/yobit.html

Dear now what is status of cryptopia xem wallet
I know which person transfer 1/1/2018
They received 3/1/2018 timely
But which person transferred 30/12 and 31/12 they not received till now
What is updated

Hi, I ask an advice:

I already explain my problem with a withdraw from cryptopia to my nano wallet (Xem don’t arrive yet on it), but i want Xem for sure.

So, Admin or users, which is the better way, for your experience, to exchange some coin in Xem and have it in the nano wallet now?

If i buy , for example, bitcoins with euros in kraken for, later, exchange in XEM, it’s okay exchange directly by the nano wallet putting the kraken’s address or it’s better put in my bitcoin desktop wallet and then exchange by the nano wallet?

I ask this for security of take Xem safe, not for a fees advice, obviously.

Thanks.

same here
fuck that cryptopia make people suffer

Thx for the headsup. I’ll just patiently wait till they respond with my ticket. It’s good to hear you say they respond rather fast.

@dragone08
Best way is to send bitcoin to some legit exchange like spectrocoin.com, bittrex, poloniex, exchange there btc to xem and withdraw to your NanoWallet.
You can’t exchange directly in nanowallet. It uses changelly and shapeshift directly.
Thank you

Someone sent me XEM from Spectrocoin to my Bittrex NEM adress. I gave the NEM adress and message as written but I never got the coins in my Bittrex account. Being a newbie in this field I have no idea what to do next. Checked the blockchain for XEM can see the transactions but dont understand why it is not deposited into my Bittrex wallet. Someone can explain? Thanks

ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

@Nathan
Have you transaction hash? Should be in spectrocoin.com withdraw history.
Spectrocoin.com has some issue with they withdraws because all withdraws directly sent from them to other exchange will be not processed automatically. I reported this to spectrocoin.com but no fix since 20.12.2017.
Only thing what you can do now is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your account.
You need to find transaction hash on spectrocoin.com withdraw history.

ok thank you will contact Spectrocoin.

I already sent 2,328.969009 XEM to XEM’s Cryptopia wallet with Transaction id: 6afe204f167f5c688898a44da3e46f25d5ccc4e741139c6bb6707c9b39b070af, but There is still NOTHING in my deposit history. Please help to support me get back my XEM. Is my transaction complete? Please help me check my transaction. Thank you!

http://explorer.ournem.com/#/s_tx?hash=6afe204f167f5c688898a44da3e46f25d5ccc4e741139c6bb6707c9b39b070af

@Nathan
You should be able found transaction hash in your account but of course you can ask spectrocoin.com support.

1 Like

@Ti_n_Vo
Looks like Cryptopia node is again couple hours behind current blockchain height (current is 1447932):

You must contact with Cryptopia support and provide transaction hash. I hope this node will synchronize eventually…

thank you :slight_smile:

Gentlemen, I have 7 days …
Cryptopia does not respond …
tx hash: 761d39f6165c2dacea2457cd5d2e9947da804ecfc7fa3a3ac4ac5a4c6f20985b

Thank you so much!!