Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2257

@ dzhigimon29
Транзакция успешно выполнена:
http://explorer.ournem.com/#/s_tx?hash=259f146c1b295ed110ec7622e2bae069434f2e1088089bb553fbf59c392a4ccf
Вы пытались изменить узел, который используете? В нановале будет щелкнуть по кругу в верхнем правом углу и выбрать другой узел.

@dzhigimon29
Transaction is successfully done :
http://explorer.ournem.com/#/s_tx?hash=259f146c1b295ed110ec7622e2bae069434f2e1088089bb553fbf59c392a4ccf
Did you try change node you are using? In nanowallet it will be click on circle in top right corner and select another node.

#2258

Большое спасибо, на самом деле поменял узел и деньги появились!!

#2259

a
i send 31 xem coin to spectro.com but xem coin not rcived. i don,t typ massage my wallet address pls help my adress is NC2DF4NGCE6WNVTJR4377NNFX2W5P4BEN3FIKWCV my massage adress is AYHRg0sU TxId: 33876904380f8196b49ee415742f29240905a69e8f50d6278e1273f405b7db55

Screenshot_2018-01-08-09-51-15-34

Screenshot_2018-01-08-09-51-15-34
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#2260

@dalli
Because you didn’t include message code you must contact with Spectrocoin support and provide transaction hash.
They have livechat option (fastest way)

#2261

Hi !
I have transferred XEM from Bittrex to Cryptopia today but I cant see anything in Cryptopia. On bittrex the transaction is complete

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#2262

@sadia87
I can only suggest you to contact with Cryptopia support (don’t forget add transaction hash to ticket) Transaction looks ok. Many problems with Cryptopia in last month.

#2263

Hi,

I’ve sent 1564.737940 XEM to my Bittrex wallet. All details were correct on my end.
With correct deposit message as provided by Bittrex: https://imgur.com/QdJ0Rhx

http://chain.nem.ninja/#/transfer/57dd54a59c845f888de15bf00c189e5df0e1a444d7944077ffd25992f7c10dab

My transfer is not yet deposited in my Bittrex account. Support ticket was created at Bittrex - no response yet.
https://support.bittrex.com/hc/en-us/requests/962133

Is it possible to reverse this transfer, escalate or do anything else to fix this problem?

Thank you.

#2264

@netholics
Transaction can’t be reversed (it’s impossible in blockchain). You have sent from spectrocoin.com. There is known issue reported to spectrocoin.com that any transaction sent directly from spectro to other exchange will be not processed automatically by recipient exchange. This issue was reported to spectro 20.12 but no fix yet.
Because transaction is done only way to give your tokens back is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your account.

#2265

Hi, thanks for the reply. So what exactly is the issue with Spectro if the message is included in the transfer? It should still deposit automatically, there shouldn’t be any difference from which wallet the transfer is being made, since I am not attached to any wallet as sender. Only the message matters, which helps the receiver (Bittrex) to identify where/whom to credit the deposit?

#2266

Hi there,

I transferred a sum of NEM from Bittrex to my Nano wallet address… It doesn’t show up in my nano wallet but when I browse my address on explorer.ournem.com it shows the transaction as complete and the NEM there? Am I missing something?

#2267

@netholics
Yes. Transaction looks ok in explorer. I don’t know and spectrocoin.com dev also after couple days. So I proposed add as temporarily solution warning on withdraw view that customer should not withdraw directly to other exchange.

#2268

@Rakehurst
Please try change node you are using. Click circle in top right corner and select another one from list.

#2269

You are a legend, thank you very much!

#2270

@CryptoBeliever Thanks. I’ve got in touch with Bittrex team, I see no reason, why the transfer shouldn’t be deposited into my account/wallet. So hopefully we’ll solve it in a professional manner and next time I’ll try to avoid manual input like this and transfer from recommended wallets, that work with their automated systems. We’ll see how it it will go. I’ll update, once I have some news. Thanks!

#2271

Good afternoon. Who have news from Cryptopia?
I’m already at the zeros …

#2272

@netholics let me know if Bittrex gives technical explanation what happen. I will pass this information to spectrocoin.

#2273

transfered coins from cryptopia on 1-7-18

dont know how to get hash, here is email from cryptopia before I confirmed

You have a pending withdraw awaiting confirmation.

IPAddress: 73.160.103.72
Amount: 704.00000000 XEM
Address: NCMLHC-UC7HXW-X2MJBC-4II7BC-2HONQY-HFYLZD-MNJN
Message:

This is transaction id on cryptopia thats says its completed:

a8dde9c22d6c41e8f856c8ea3aaa8d3dabd3ff71f6fd1c363abe91b42ade7eae

#2274

also: timestamp 7/01/2018 4:27:00 PM

#2275

@learby1
This transaction doesn’t exists http://explorer.ournem.com/#/s_tx?hash=a8dde9c22d6c41e8f856c8ea3aaa8d3dabd3ff71f6fd1c363abe91b42ade7eae
so you must contact with Cryptopia and ask for explanation. Cryptopia has countless problems with XEM last month.

#2276

Same here.
Haven’t received any update yet. I don’t know how long we have to wait.