Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2297

Hello Mizunashi,

Please help me if you can. Yobit still hasn’t helped me with my 1000 NEM I sent with the correct signature and they closed my ticket and said they updated my wallet but it’s not reflecting it at all. I don’t know what else to do because it’s been 3 months now and it’s now worth $1,400 :frowning: I have multiple tickets open and nowhere else to turn. I’m losing hope. Please let me know what your thoughts are and/or if you can help me in any way. Is there somewhere or yourself that I can donate some NEM if you help me get it back? Thank you so much!

Ken

#2298

Yes, the support said this to me as well

Dear user.
XEM wallet is updated.
If your still have problems with deposit please create a new ticket again

They closed my ticket and that was the end of it. I have had 3 tickets closed and 3 more tickets still open for 3 months and 1000 NEM is still there or what? :frowning: It’s a lot of money for me. Please help in any way. Thanks!

Ken

#2299

Yobit will hear bad rumors even now, including other currencies.
However, it is very problematic to leave the situation where things you deposited with Yobit do not return.
It takes as long as this.

It is you now that you can request refund here.
We do not have more authority.

If you contact support and do not do anything, it is a fraud.
I think that it would be better to notify the police.

1 Like
#2300

What type of authority or jurisdiction would they have against an international exchange like that? I may contact an attorney and there’s a lot of other people who would be a part of that lawsuit and pressing charges as I’m not the only one this happened to.

This was the supports response after 1 month and they canceled this ticket as well.
2017-12-13 07:41:10 warden
Dear user.
All XEM deposits received and withdrawals are sent.
If you still have problems please create a new ticket.
Nothing changed. It seems like a lot of work to try and get my NEM back and no way to get a refund or request it with the NEM network or? Sorry, I’m not too familiar with the coding and system. Thanks!

Ken

#2301

Извините меня, но я не могу найти свой перевод. На ту транзакцию которую вы мне прислали, мне пишут следующее:

Screenshot_2018-01-09-13-15-58-376_com.android.chrome.png1080×1920 164 KB

#2302

@123456
Great to hear that!

#2303

@Kinvest0314
What I can add is that also facebook profile yobit.net are scammers because they steal 1000 xem from one of NEM community members. More here: http://cigarcoin.io/yobit.html. Of course yobit told that has nothing in common with this fanpage but they alsp don’t report to facebook so it’s suspicious.

I don’t know where Yobit is registered but maybe reporting to they national Police is good idea.

1 Like
#2304

@kabasj

Вы уже знаете идентификатор транзакции:
f2b7418d4319943de87c424f1d1b739fb43f7fb3b5c5ceede137eeb7b23f8d14
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=f2b7418d4319943de87c424f1d1b739fb43f7fb3b5c5ceede137eeb7b23f8d14
Верный? Просто сообщите платежу о том, что депозит не прибыл, и укажите идентификатор транзакции.

You already know transaction id:
f2b7418d4319943de87c424f1d1b739fb43f7fb3b5c5ceede137eeb7b23f8d14
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=f2b7418d4319943de87c424f1d1b739fb43f7fb3b5c5ceede137eeb7b23f8d14
Correct? Just report to coinpayment that deposit didn’t arrive and provide transaction id.

#2305

@heyg
LiveCoin approach to client is bad. Most of the good exchanges like for example bittrex in such a situation would return the coins manually. For me, it’s simple stealing. Of course they put warning but it nothing change to me. They take from you and @hisa over 12000 xem which is almost 20k $ now.
IMO you should spam about this situation all they social media (I can help you). I sould not give up.

If they don’t return your coin next step in my opinion should be warn them that you this case report to police from place where they are registered (as far as I know it’s US).

They can easy check that these money are on they wallet.

On failure sending even if I wrote accurate address and message. No one help me
#2306

Hello there,
I send about 1260 XEM from Cryptopia to my Yobit address. It was first transaction for this wallet.
Now this transaction status is complete, its
To ID - NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG
From ID- NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
TransactionId- 7d05e5eebaebaa1749445a9760b07fc5888b191c38a71d1fd96781c9e1a11ec5
I sent a wrong message mistakenly
there is no money in my yobit XEM address.
Help me please to find my money.

#2307

@shiva
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=7d05e5eebaebaa1749445a9760b07fc5888b191c38a71d1fd96781c9e1a11ec5
Because you include incorrect message code you must contact with Yobit exchange, provide transaction hash and ask for manually credit this transaction to your account.
I must also warn you that many people reported Yobit and contact with they support as a potential fraud.

#2308

thanks pawelm

i will try to negotiate a little more with livecoin
for the future of cryptocurrency

i will report if there is any progress

#2309

Hi, thanks for your response, The transaction ID was 517102fa5caf49b1ee3b7915343b67d0436244e9f29a0fa73eee0f907c7dba16

#2310

@heyg
Waiting for update !

#2311

@gav
This transaction doesn’t exists:
http://explorer.ournem.com/#/s_tx?hash=517102fa5caf49b1ee3b7915343b67d0436244e9f29a0fa73eee0f907c7dba16
Please contact with Cryptopia support and ask for explanation.

#2312

Hello. I send 2 transactions from cryptopia to NEM wallet. One with 500 XEM and one with 1,000. I receive confirmation email from cryptopia and I press confirm. Transaction has shown as completed with cryptopia but not shown up in my NEM wallet. I have done this transaction before without problems.

I check address again and everything is correct but nothing in NEM

What can I do???

#2313

@TJMerriman
Please verify if these transactions exists in blockexplorer: explorer.ournem.com.
You should have transaction hashes in Cryptopia withdraw history.
If they doesn’t exists you must contact with Cryptopia support.

#2314

thank you for your help

#2315

I finally got my XEM at Cryptopia. I’m transferring it right back out and it’s 20 XEM!!! I’ll post if I don’t get it but I guess I will have to wait 2 weeks. That place is a joke and should not be listed for trading XEM.

You guys need to get on Binance but Poloniex isn’t bad so I recommend using them.

Here you can get a list of markets:

1 Like
#2316

Thank you Pawelm, I’ll see what I can or wil find out and if you find any other information out please let me know. Thank you so much!

Ken