Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

No. I thought I needed to only include a message like “ xfer to Bittrex”. I didn’t realise that I needed to copy/paste the message in Bittrex to the message field in NEM wallet. I typed Xfer NEM to Bittrex”.

Hash f445679b72874a5ae1 6da3d39493c5462aeff32222d711980835ed410959ae53

I have sent Bittrex the complete transaction with both addresses and TX hash code today.

Thanks,

Trevor

@ozpar
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=5231cf86ca1904ceb6e6fbcb34f9ea587af88df8ad6958ea1a9a9cef186a4e05

Yes it’s encrypted. Most legit exchanges like Bittrex in this situation credit transaction manually but I also know exchanges that refuses return tokens when use make error like Livecoin.
Tokens are on exchange wallet and in my opinion they should return your xem. If they refuses in my opinion is unfair and not user friendly. Also it may be qualified to report to law enforcement authorities (last chance if the negotiations fail).

@Trevor_Chater
There is information about this on your deposit view:

Now you can only wait for Bittrex answer…

Thank you so much!

Добрый день.
Отправил вчера с биржи poloniex на nano wallet NBS3CU-W5KA5K-OGNVPR-RNMNGK-2TJNPO-ZWTYEN-TXR3 XEM.

Они до сих пор не дошли. Может я что-то не то сделал (нужно помимо копирования адреса кошелька еще произвести какие-то действия в nano wallet?

Присоединяюсь к вопросу - у меня такая же проблема.

@dimitry99 @Insan203

Могли бы вы, ребята, передать хеш / id транзакции?


Could you guys give transaction hash/id ?

I send XEM from binance account to my wallet , but they did not come to my wallet.This problem can be that I did not fill “message” field? If yes, what should I do now? Is there a way to get NEMs back?

@Hamraz
If you are sending to nanowallet message is not required. Have you transaction hash/id?

Hello, I need help from everyone of Tech Support.
Last night I sent 302 XEM to Yobit from Zaif Exchange.
I received a hash from Zaif, but it is not reflected in My Yobit’s wallet.

My transaction detail is here
http://explorer.ournem.com/#/s_tx?hash=df92107600662ccd1366426744aa2625acba516dc1a1d6f471feba3614700288

My Block detail is here
http://explorer.ournem.com/#/s_block?height=1454747

Looking at this, the transaction is 8, it seems there are seven transfer transactions, is this due to it?
I contacted support of Zaif and Yobit.
One day passed, but neither reply nor reflected in Yobit’s wallet.
any help would be gratefull.

@landsky
Most exchanges doesn’t support multisig transactions and this is what Zaif uses. Transaction was send and only way is contact with Yobit support. I guess this may be hard part…

Good morning, 2 days ago I sent my coins in 2 parts to Hitbtc. The second shipment has arrived but the first is not. Can I still solve this? Thank you for your response. Greetings, Robert from the Netherlands.

@RobertFB
Did you check if both transactions are ok in explorer.ournem.com ?
Verify if your message code and recipient address is correct.
If yes you must contact with hitbtc nad provide them transaction hash.

Hey guys after about 2 weeks or so i had a stuck Xem withdrawal on HitBTC returned. I only had to file 1 ticket and the issue has been fixed and balance restored on exchange. If the hash an exchange gives you doesnt show up on the block explorer they will eventually send it back to you, it will just take some time.

The real question here is why is it so difficult to get Xem out of ANY of these exchanges? I have had issues on Cryptopia, HitBTC and YoBit. Luckily i always test with a smaller amount but none have been successful. I have more Xem on exchanges than in my wallet because i already know whats going to happen if i try to withdraw them.

The only place i have successfully been able to withdraw to my Nano wallet is Changelly, but of course they no longer support Xem. This seems to be a bigger problem than just 1 exchange…

A post was merged into an existing topic: No response from poloniex support

Two days ago I sent Ecobit from my Ecobit wallet to Cryptopia but its not arrived?

Transfer transaction
Block: 1454726
Hash: a31334e27e281a8a534381a705dbfd0e67382e91a1032a49bd03f733be72b1ff

Timestamp: 2018-01-11 09:30:24 Deadline: 2018-01-11 12:17:04

Mosaic: ecobit.eco
Total Quantity 16494.

@ecofan11
Transaction looks OK:
http://explorer.ournem.com/#/s_tx?hash=a31334e27e281a8a534381a705dbfd0e67382e91a1032a49bd03f733be72b1ff

Hi Saul

Two days ago I sent Ecobit from my Ecobit wallet to Cryptopia but its not arrived? Can you confirm that it is in the blockchain from the transaction below? If it is why is it not reaching my account on cryptopia? Thanks in advance!

Transfer transaction
Block: 1454726
Hash: a31334e27e281a8a534381a705dbfd0e67382e91a1032a49bd03f733be72b1ff

Timestamp: 2018-01-11 09:30:24 Deadline: 2018-01-11 12:17:04

Mosaic: ecobit.eco
Total Quantity 16494.

That is what I thought, so what would be the likely reason its not arriving in my cryptopia account? thanks

Probably some issue on cryptopia (many last month). They support should help fix this. Don’t forget add transaction hash to support ticket.