@oscglezm
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=45242d1123096bc05985c1a1efef6b83d5ab7f4ed291d7c3e8ee4cb9c94dfe95
You have included incorrect message code. Should be message code from Cryptopia XEM deposit page which looks like code.
What you can do now is contact with Cryptopia support, provide transaction hash and ask for manually credit this transaction to your account.
Hi, I lost My tokens during transfers. I did not give XEM message. What can I do now? First transfer from wallet NDKIDQOVCGN463JUSAUJ3YKGLVVLSZV3ZKA46JQC to NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E (Txld: bad39da3fb1a0d2d3fc32f37acf1138fae6b0f8014770ca8f41ec2fc1deac80c)
and second transfer: I use the same wallets (Txld: bf433d233f549c8339c98cad580af53e897d300b364c9db6d2991ad66f7498e8)
Thank you for help, and sorry for english 
Hello @clear1
First transaction: http://explorer.ournem.com/#/s_tx?hash=bad39da3fb1a0d2d3fc32f37acf1138fae6b0f8014770ca8f41ec2fc1deac80c
Second transaction:
http://explorer.ournem.com/#/s_tx?hash=bf433d233f549c8339c98cad580af53e897d300b364c9db6d2991ad66f7498e8
Both transactions was sent to Cryptopia so you must contact with Cryptopia support, provide transaction hashes and ask for manually assign these transactions to your Cryptopia account.
Dear support
My friend send xem from zaif to yobit and transaction has not artived yet.
You gave me advice before to.contact to.yobit support to credit. Is this the same case ?
Can u check if the transaction has reached to.yobit already with.below ?
Thank u for your help.
Address
NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG
Hash
c3422ed9b06a219768b325ac6ded9855b342cb905b9ca764c194596b128255c1
@kyobuu
Yes . This is the same case.
Also if you want use other exchange than Zaif don’t choose Yobit or HitBTC. In my opinion these are not best exchanges.
2 Likes
After more then two weeks, I finally received an answer from Freewallet! They closed the support request because they received too many support requests. I need to open a new one. Can you actually believe it?
Добрый день!
Зарегистрировал кошелек NanoWalet. Два раза пытался отправить с биржи HitBTC средства XEM на Nano wallet, деньги не приходят и не списываются с баланса на бирже. ( сумма зависает на 5 дней)
Отправляли на кошелек NAS35S-Q4AQX6-Q6RINC-LK42XZ-OABYLT-VSI7NL-3AJP сумму 35
XEM
(Дефисы приходиться удалять, так как биржа выдает ошибку если отправить на адрес с дефисами)
При этом в nano wallet не отображается публичный ключ(требует провести транзакцию)
Информация о второй транзакции:
Address: NAS35SQ4AQX6Q6RINCLK42XZOABYLTVSI7NL3AJP
Transaction hash: 05adccae551b435302dfcf37558c023f23a2f8e2d6a850a7cfd1372705490005
Operation ID: 7bbfcce4-53e7-4764-9475-e33c44d21788
Date Created (+03): 12/01/2018, 20:03:37
Date Updated (+03): 12/01/2018, 20:03:38
В чем может быть проблема?
@Zhuraevth
Эта транзакция не существует:
http://explorer.ournem.com/#/s_tx?hash=05adccae551b435302dfcf37558c023f23a2f8e2d6a850a7cfd1372705490005
Я думаю, по какой-то причине hitbtc может делать транзакции. Вероятно, у них есть проблема. Я предлагаю вам связаться с ними и спросить, что происходит.
@Zhuraevth
This transaction doesn’t exists:
http://explorer.ournem.com/#/s_tx?hash=05adccae551b435302dfcf37558c023f23a2f8e2d6a850a7cfd1372705490005
I guess from some reason hitbtc can do transaction. Probably they have some issue. I suggest contact with they support and ask what is going on.
DEAR SUPPORT
MY friend sent xem from.coincheck exchage to yobit with correct address, with incorrect message.
The transaction.has not arrived for 5 days.
Would you please advice next action ? Can the transaction be arrived to.exchange even with incorrect message ?
Address
NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG
hash
9b4cb04843b11f311e8ba7541ddaca5434eaf586f4c2c346fbf972209860b35f
Thank you
@kyobuu
Maybe I explain how it works. Almost all exchanges for XEM use single address for all users. That’s why they generate unique for user message which should be included to your transaction. This message code is used to assign transaction with user. If message is incorrect or empty but address OK transaction goes to exchange wallet but is not assigned to any user.
That’s why when user:
- forget add message
- put incorrect message (for example ‘withdraw to yobit’)
- put encrypted message
- put hex message
transaction is not assigned to any user.
In such a situation sender must contact with exchange, provide transaction hash and ask for refund. In most cases exchange required some confirmation that you are the owner. For example send second small transaction from wallet with correct message code. Or when you have sent from other exchange screenshots from withdraw view.
Thank you 
I surely hope not
1 Like
Hello pawelm,
I sent it from my wallet.
Address is:NBQGW5-KHIMS4-R7CMNT-JGFET7-HSLVN7-REACWT-2YBW
Thanks for checking.
Regards,Ivy Barrosa
pawelm Regular
January 13 |
Hello @CQ2018
From where have you sent? From your wallet or from other exchange?
If from your wallet could you please give me your address?
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In Reply To
CQ2018
January 13 |
Hello, I sent XEM from my NEM wallet to HitBTC on Jan 7, 2018 but I still don’t see it in the exchange. Are you able t trace it? I double checked the destination address (NBX3QK-ZJV2UP-O3NJ5U-LTFW2V-5EE4N2-I5N2RE-X7PO) and message (642461828495) before I sent it. I have also submitted a request to…
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Hello,
It seems to be stupid but I made a non-decrypted message transaction :(.
I send XEM from my NANO wallet to bitrex address.
I did sent it with the non-decrypted message, saying ‘hello’.
it has been more than 1 day and I still could not see my fund in Bitrex account.
What should I do now ? I have the hash and all receive/ send addresses.
Anyone could provide me some help, much appreciated.
Regards
Sparkle
Thank yoi for your through message ! I will tell him that ! Kyoko sato
@CQ2018
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=2aeb455ddd3fb6be39930c40f2026baa990d4ee9c17f240ac0ae09ac75089790
Verify if you put correct message code. If yes you must contact with hitbtc support and provide this transaction hash.
@sparkleBlinking
You must contact with Bittrex support, provide them transaction hash and ask for manually assign this transaction to your Bittrex account. You can do 0 XEM transaction with correct message as a proof that you are the owner.
Thank you for the assistance.
pawelm Regular
January 14 |
@CQ2018
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=2aeb455ddd3fb6be39930c40f2026baa990d4ee9c17f240ac0ae09ac75089790
Verify if you put correct message code. If yes you must contact with hitbtc support and provide this transaction hash.
Visit Topic or reply to this email to respond.
In Reply To
CQ2018
January 14 |
Hello pawelm, I sent it from my wallet. Address is:NBQGW5-KHIMS4-R7CMNT-JGFET7-HSLVN7-REACWT-2YBW Thanks for checking. Regards,Ivy Barrosa pawelm Regular January 13 | Hello @CQ2018 From where have you sent? From your wallet or from other exchange? If from your wallet could you please g…
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Dear Team:
I have sent XEM from my hitbtc account to yobit xem wallet address on 2018-01-13, 22:49:36 but more than 24 hrs have been passed and my xem are not deposited at yobit wallet then I noticed that the xem address to which i sent my xem was already used by me on 19 dec 2017 then i realized that might be this is the problem that for every transaction we need to obtain a new address if this is the problem then can you plz help me how can I recover my XEM? the transaction details are as follow:
Wallet Address: NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG
Message: b8098aa7c4f75b57d98
ID: 7d36021a-3bdf-4c3b-8250-443ff80dfee7
Transaction hash: 2a16bf18f5b372ea0ec01f310103f0e1a77eb27953f2d63bd654802b0162dc0c
@atifakbar430
HitBTC didn’t sent this transaction:
http://explorer.ournem.com/#/s_tx?hash=2a16bf18f5b372ea0ec01f310103f0e1a77eb27953f2d63bd654802b0162dc0c
Please contact with HitBTC support.