Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2927

Ok, will do so. Thanks for your help!

1 Like
#2928

Made a transaction (26-01-2018) at Litebit at ios wallet adress :
NCMU5R-SV2RN2-Y2VCWO-AUVQ6A-P5Q4AS-XT376N-X2TK
Still did not receive it in my IOS wallet.
(by the way ; transaction from 25-01-2018 at the same adress did succeed)

(I have not received details transactions ID NEM Network yet)

#2929

@Huub
This wallet has only one transaction :
http://explorer.ournem.com/#/s_account?account=NCMU5R-SV2RN2-Y2VCWO-AUVQ6A-P5Q4AS-XT376N-X2TK

So probably Litebit didn’t sent this transaction. Please contact with they support.

#2930

I have had I response from Cryptopia regarding my NEM transaction that didn’t show up in my wallet, which I thought i would share with everyone here.
Sender: System1/24/2018 9:16:37 PM

Please be advised that this is a bulk response due to the high volumes of tickets received regarding XEM transactions

We have investigated this ticket and see that your transaction is not showing on the block explorer.

We have have escalated this to our admins for further investigation.

Please leave this ticket open so we can contact you once we have investigated the matter.

Regards
Cryptopia Support Team

So everyone that have had similar problems, where by the NEM transaction sent from Cryptopia or any other exchange to their wallet and didn’t show up, should all keep complaining and putting pressure on the exchanges to investigate and sort this problem out.
I hope this issue will get sorted as soon as possible.

#2931

А может быть есть возможность отредактировать транзакцию и вложить в нее сообщерие? D582086fe6b635311
http://explorer.ournem.com/#/s_tx?hash=f2b7418d4319943de87c424f1d1b739fb43f7fb3b5c5ceede137eeb7b23f8d14
Я бы вам был очень признателен.
Отправлено из Mail.Ru для Android воскресенье, 28 января 2018г., 02:58 +07:00 от cryptoBeliever noreply@nem.io :

#2932

@kabasj
Blockchain неизменен, и вы не можете его редактировать. Технического способа сделать это нет. Как я писал ранее, только путь - это контакт с монетами.

@kabasj
Blockchain is immutable and you can’t edit it. There is no technical way to do it. As I wrote before only way is contact with coinpayments.

#2933

Hi Guys,

So i send my xem to my bittrex account. First unencrypted but then only the fee was send And the amount would stay on my xem iPhone app.

So i send it encrypted to bittrex a few weeks ago, and now its gone. I have contacted bittrex but offcourse they are very busy With Guys like me.

Could someone tell me How i can get it back ? I’m a starter So explain it to me like you would explain a donkey :wink:

#2934

I transfered xem from my wallet to cryptopia and they didn’t arrive there. It’s almoat 24 hours ago.

2d6c14a7814d3eb505d5cb62407fb7044fc4ba21f295f274badf91831d3b1d64

#2935

@Svensen10
Could you please provide your address?

#2936

@Mb21277
From where have you sent? Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=2d6c14a7814d3eb505d5cb62407fb7044fc4ba21f295f274badf91831d3b1d64

#2937

Sorry was the wrong one

NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

From my nem wallet

#2938

Hi @CryptoBeliever offcourse is send it form my Nem wallet app on iphone to Bitrrex adress: f1f91c459a4e4d75860 on the 12 januari at 16:23 An amount of 299 XEM

#2939

@Mb21277
This is Cryptopia address. Well… please give me sender addresses.if you are sending from nanowallet it’s available when you click Account in top right corner.

#2940

@Svensen10
Please give your address. It’s available in mobile app when you click QR button on bottom of view.

#2941

Its : NBBPX7-N76XO3-EDOZXL-JGQZRR-3IN643-A2THLY-ZSU7

#2942

@Svensen10
You have sent probably 0 xem transactions because bug reported by me :

This is your account history :
http://explorer.ournem.com/#/s_account?account=NBBPX7-N76XO3-EDOZXL-JGQZRR-3IN643-A2THLY-ZSU7

This is transaction with encrypted message :
http://explorer.ournem.com/#/s_tx?hash=2e956b09e71d28f05dec5d43e727a2fa0b48f9c5eab849b863a6538403490be4

What you can do now is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your account.

#2943

This is the sender adress NDGTCL-PIHS45-ETPUOI-DVDMHS-JPVWJF-VDQC6W-54XT

#2944

@Mb21277
This is your account :
http://explorer.ournem.com/#/s_account?account=NDGTCL-PIHS45-ETPUOI-DVDMHS-JPVWJF-VDQC6W-54XT

This is transaction you made:
http://explorer.ournem.com/#/s_tx?hash=d05c847857fb460f65b5d8c3c9f0d100fa0a6ba2882f54d644fd32a477dc9f3c

So you have sent transaction to Bittrex (ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR) and in message you put Cryptopia address (NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E).
This transaction will be not processed by Bittrex because you put incorrect message.
Please contact with Bittrex support, provide transaction hash and ask for manually credit this transaction to your account.

#2945

Thank tou. So stupid of me :frowning:

I send bittrex an request to send it back.

1 Like
#2946

Sent XEM from Poloniex to Yobit

Complete XEM 284.61601796

2017-12-09 07:36:27 Address: NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG Txid: 5cc22e75def02867fef69cf7e32c898dc0b1cef630c4d8a2ef9e333ceddef2ab

No response from Yobit on the matter. Had no idea there was support directly from NEM like this. What can we do?