Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2987

@atsaenzo
http://explorer.ournem.com/#/s_tx?hash=0d4f7668632a12aeabae8de9a125c6e42ef226b1dc164b70c27eb74a319c9c84
http://explorer.ournem.com/#/s_tx?hash=6cf3238019a66e3f1ae386624dc4e795f03231ba4f6a7ed67a203a463d84c110

Обе транзакции выполнены. 10 подтверждений выполняются через 10 минут (блок в минуту). Так что наверняка у вас уже 10 подтверждений. Вы должны спросить у Huobi поддержку для объяснения. Это должно отразиться на вашем балансе.

Both transactions are done. 10 confirmations is done after 10 minutes (block per minute). So for sure you have 10 confirmations already. You must ask Huobi support for explanation. It should be reflected yo your balance.

#2988

Hello,
I transfer XEM coin from HitBTC to Huobi but I haven’t received it yet. Even no pending transaction in showing in my Huobi Deposite History page. Please resolve this issue and credit my coins.
Huobi Customer service told me that NEM has stopped recharging currency until furture notice.
Please transfer my currency soon.

Hash Value : cdc29953e8406e2426969af88eebb6b8c2a1ffd5e5ba0c5c4c94bfa1b3cd0db5
Quantity : 1907 (After fees deduction)
deposit address : NAMJP53WQ4X7JTGTD3D2QR25J6XDPT5W7AHCI77W

http://chain.nem.ninja/#/transfer/cdc29953e8406e2426969af88eebb6b8c2a1ffd5e5ba0c5c4c94bfa1b3cd0db5

#2989

@CryptoBeliever You’re welcome! Goodluck.

1 Like
#2990

@Abhinav_Garg
Transaction looks ok (huobi use individual addresses so message code is not required).
Please contact with they support and ask for explanation.

#2991

@CryptoBeliever
I talked to them and they send me this reply “XEM pauses the money, and it will automatically get to the account after waiting for a reply.” and “XEM has suspended the recharge on January 28, please pay attention to the announcement. If the latter stage to restore recharge, your top-up XEM, will automatically open the account.”

#2992

I’m not sure what they mean by “XEM pauses the money”. As I understand they (huobi) pauses deposits and you must wait.

#2993

I tried to withdrawal XEM from Yobit to my wallet. Message field left empty and I got “Invalid Memo/Message”. So withdrawal is not working. Any idea what to do now? I have no public key yet if that might be important…

#2994

Hello
Issue SOLVED by Bittrex after 1 month they answer to the ticket and issue with lost XEM solved
So the thing is to have patiance with their support

1 Like
#2995

@ElPala
If they require message and you withdrawing to nanowallet you can try put in message for example. “withdraw from yobit”.

#2996

Здравствуйте. Не пришли xem на биржу Huobi.pro. Никаких message там не запрашивали. Только был номер кошелька. Вот мой адрес: ncgond-yoqw2j-eemjne-ou3ljl-qjvqix-5hxq2p-5xci
Вот адрес Huobi.Pro: naegqw-4rzpxz-565h6t-awltxz-d7vced-5hoiag-xxbh
Вот хэш: 6c6784d367e95ffc6635c7399a5bf72e4cde31f64645b1cb2ff7ed3055c6b129

В саппорте пишут на корявом английском, что бабки типа suspended так как идет разбирательство с кражей nem по коинчеку и что как только nem разрешит, то бабки якобы поступят. Скажите, что делать в данной ситуации ? Прикрепляю все скрины и могу бросить ответы саппорта. 21

#2997

@xkessonx
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=6c6784d367e95ffc6635c7399a5bf72e4cde31f64645b1cb2ff7ed3055c6b129
Он выглядит нормально (у Huobi есть отдельные адреса, поэтому код сообщения не требуется).
Насколько я знаю, Huobi держит все депозиты и готовят проверки безопасности, которые предотвращают взлом XEM от совпадения. Я не знаю, когда они снова активируют депозиты (пожалуйста, свяжитесь с ними).

@xkessonx
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=6c6784d367e95ffc6635c7399a5bf72e4cde31f64645b1cb2ff7ed3055c6b129
It looks OK (Huobi have individual addresses so message code is not required).
As far as I know Huobi hold all deposits and prepare security checks that prevent deposit XEM from coincheck hack. I don’t know when they enable deposits again (please contact with they support).

#2998

Four days ago I made deposit of XEM from cryptopia to Yobit. Unfortunately I didn’t fill message field and still date a didn’t received it in my yobit wallet.
Please help me.

#2999

@aurelientaira
Have you transaction id?
If transaction is done only way to get refund is contact with Yobit support.

#3000

@CryptoBeliever
They(Huobi) shared this link and ask me to wait
https://www.huobi.pro/notice_detail/?id=938

#3001

I just want to say that I appreciate all of your help here on this forum. Unfortunately, I’ve been sending Yobit support messages every day for the past week, and they’ve still yet to respond. My XEM went missing a month and a half ago. You told me my issue was I did not include the hash. Well, there was no special instruction to include it. Anyway, I send them support messages every day, including the hash, asking them to credit my account, and they never respond. EVER. All I get are the automated responses indicating support received my message. Last I checked, it was about $284 worth of XEM. That’s a lot of money to be stolen from someone.

#3002

@China_Scott
Yes. Your transaction was not process because of missing message code.
Unfortunatelly Yobit support can return your tokens and Yobit support sux very much …
Many people complains that never receive any answer from them.

#3003

imageimage!

Hello! This is a transaction problem.
We have deposited NEM from nemwallet to hitbtc but it will not be reflected.
I confirmed the transaction but it does not look like a problem.
There is no mistake in address and message.
In the history of nanowallet, the airplane icon is red.
Whether it is a problem of XEM or a problem of hitbtc?
As usual hitbtc support ignores email.

#3004

@kzmttkc
This is your transaction: http://explorer.ournem.com/#/s_tx?hash=f3235d8a976c307cfde6232775d5aadca38bef8258fbbe2b1ff8e2a84ca2afed

All looks OK (also please verify message code) so you must contact with HitBTC support and ask for explanation.

1 Like
#3005

Thanks nice guy!
I will threaten hitbtc with confidence!

#3006

Made a deposit to Huobi.pro , the transaction was successful but funds doesn’t show in the exchange

fb1932a984478adb21d007ac9215693b27a04fb551325db20d2fd0fae8cc0543