Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@slaviusv
Транзакция выглядит неплохо:
http://explorer.ournem.com/#/s_tx?hash=89109ba9aab0bbe30a1d153cf9f8c71f9ae3fac1021febd4c0e0c65110311949
Проверьте правильность сообщения. Если это нормально, обратитесь в службу поддержки Poloniex.


@slaviusv
Transaction looks good:
http://explorer.ournem.com/#/s_tx?hash=89109ba9aab0bbe30a1d153cf9f8c71f9ae3fac1021febd4c0e0c65110311949
Please verify if message is correct. If it’s ok please contact with Poloniex support.

i have transfer XEM unit from VIP.bitcoin to cryptopia, information given in VIP, transaction has completed, but i never see my XEM in cryptopia wallet, someone can help me for this problem?
tx id : 3aba68bf462a13afe8d2a7ebcf1743064972a8f24ed5326ef78e3be5bce3b0b5

Все , деньги зашли на счет на бирже Poloniex. Время зачисления на биржу 7:11 . Перевод длился 22 часа . Спасибо за поддержку.

1 Like

i have transfer XEM from bittrex to cryptopia, information in bittrex is completed, information in cryptopia is sucessfull and confirmed. but my XEM in cryptopia wallet is stiil 0 (zero). cryptopia support is not responding.
anyone help me…
thanks.
tx id : 8ffcc7c131e837591953f52d5c178480bbb4f6b21bb2fd4856d8ccabad62403b

@Frederick is transaction is still not processed by Cryptopia and you have verified if your message is correct (6b7ff2143e75394a) then you must contact with Cryptopia support. Transaction is done:

http://explorer.ournem.com/#/s_tx?hash=3aba68bf462a13afe8d2a7ebcf1743064972a8f24ed5326ef78e3be5bce3b0b5

Already contact cryptopia team, they just asking for apologize and want me to wait

Отправил в 0:44 по мск нем с биттрекса на криптопию. Ждал до 6:00 утра, так и не дождался.
Txid:0513e3886069ea0fb20987e2e814aba0c770af0b16f349470ccdf21fbce175d2
На 100 процентов уверен, что не совершал ошибок ни с адресом, ни с сообщением.
Разберитесь с этим, пожалуйста.
Адрес НЕМ криптопии:NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
Screenshot_20180223-141104

I have transferred my XEM from my HitBtc to my Cryptopia, but until now still haven’t received any. it is ticked in the HitBtc withdrawal report. Please help.

http://chain.nem.ninja/#/transfer/cfe28a28ba53986b49e4bf10d6a674d8f91df85dce292e957754f17c5edebf8e

I have never used Cryptopia but odds are they require you to include a message in the transaction when depositing which you didn’t.
If that is indeed the case, you’ll need to contact their support in order to get this resolved.

Операция @Airon_Airon выглядит нормально:
http://explorer.ournem.com/#/s_tx?hash=0513e3886069ea0fb20987e2e814aba0c770af0b16f349470ccdf21fbce175d2
Вы должны связаться с поддержкой Cryptopia …


@Airon_Airon transaction looks ok:
http://explorer.ournem.com/#/s_tx?hash=0513e3886069ea0fb20987e2e814aba0c770af0b16f349470ccdf21fbce175d2
You must contact with Cryptopia support…

@discover_potential as @memario said you didn’t include message required by Cryptopia to process transaction automatically:

What you can do now is contact with Cryptopia support, provide transaction hash and ask for manually assign this transaction to your exchange account.

i actually used message for this transaction. you can see that in NEM explorer. I dont make a misstake.

@Airon_Airon yes you did no mistake. It’s problem on Cryptopia side.

Oh thank you for help. Will they give me nem back?

@Airon_Airon they should. Just contact with Cryptopia support

Why so many problem for transfering units to cryptopia? And they not put any warning sign for transfering XEM to cryptopia, like they want scam the trader, plus they have bad support team there, 20 days of they reply our ticket? God pls help us who trade on cryptopia

Вывод 646 XEM с Yobit.net 2018-01-30 статус выполнено.
На Livecoin.net входящая транзакция с 30.01.2018 06:19 646 XEM ae0ac1232848373005914fdfed9f9a7bd3b5aac756965116e2ac2b337bfd0bfc В ожидании
Прошел почти месяц. Сколько можно и нужно еще ждать? Помогите разобраться, пожалуйста.

problem with withdraws from bittrex to cryptopia

Why do you withdraw from one merchant to another?
I just make my withdrawl to nano wallet.

@XEM-646
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=ae0ac1232848373005914fdfed9f9a7bd3b5aac756965116e2ac2b337bfd0bfc
Проверьте правильность кода сообщения. Если да, вы должны связаться с поддержкой Livecoin.


@xem-646
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=ae0ac1232848373005914fdfed9f9a7bd3b5aac756965116e2ac2b337bfd0bfc
Please verify if message code is correct. If yes you must contact with Livecoin support.