Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Ticket created on Cryptopia but they have not responded yet. It is showing Awaiting admin reply since last 5 days.

#212090 - Deposit Pending for XEM
Category: Deposit
Status: Awaiting admin reply.
Opened: 2/24/2018 2:36:43 PM
Last Update: 2/24/2018 2:36:43 PM

hey dude, finally my XEM is appear in deposit pending cryptopia and still need confirmation 5/20, but it happens in 3Days ago, and untill now the confirmation still 5/20 A.K.A no progress for that confirmation, any advise for this

problems with the deposit XEM and on Okex too…

Hi I’ve sent XEM funds from CRYPTOPIA, transaction seeings to be complete but the transaction ID CRYPTOPIA is providing is FAKE, it is not recognise by blockchain, does anyone had same issue? If so can you please advise me on what happened at the end. CRYPTOPIA support is not answering either, unreliable to invest your time and money though at CRYPTOPIA.

Hello These are the 3 TZ ID’a totalling 60,000 xem sent between 18.51 and 19.05 all registered as complete and the receiving address on the poloniex history is correct.
Please advise with many thanks
Graham McG

b513251c157ab2d20ef2aa60ac4908d8d15a869cffb0c695a229d249633d0672
fb8845772b880f22a6310783115b8ea9f7d907fdf7e3ea7b95fd8eadc8684ca9
ca6d6f8d359d3aab07c2182e7dfa524cf306ba200b92f55f8924a8a7b4f1a366

@mybitcoin1947usa support answer of Cryptopia is 40 days based on last automated answers.

@bitcoinminews I’m afraid only Cryptopia support can help you with this issue.
You must somehow contact with they support.

@GrahamMcG
First two transactions was sent to NCYALHNZI2BVCXWL5ZDZSGLE55U7HKCDBLFXKUP2. Third one doesn’t exists in blockchain.

Have problem with Cryptopia deposit. Transaction was sent 25/02/2018 2:25:00 PM, but so far balance remains 0.(in deposit history transaction was confirmed 20/20)
7956e18cec805f0d2f13ad0539b53983cd341af5d30722b0876ae0df0fce95da

CRYPTOPIA, Withdraw
Status: complete, but transaction is still not found on the blockchain, XEM did not come to my wallet


I made the ticket
the answer to similar problems seen before, thanks
now I’m also waiting 40 days:cry:

@Drews maybe they accept manually deposits now? You must ask they support.
@v_b_tvr only support can help here …

Hello
Coins have all arrived - just took longer that I expected it would
Thank you
Graham McG

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Добрый день. Я отправлял XEM с кошелька NanoWalet на биржу Poloniex
Hash b39771ce1051bd4aeee59663c104cffb740137b0311d80fe187771c9b5758770
Прошло более суток, XEM нет не в кошельке не на бирже.

26 февраля отправил с мобильного кошелька nem wallet+ на биржу cryptopia 101 nem, все делал правильно message указал верный. Но деньги на биржу до сих пор не пришли.
Мне писать в поддержку им или что-то у вас не так ?

http://explorer.ournem.com/#/s_account?account=NANSUC-TEGJF3-UR4KI2-26BCYD-UZOBCI-E7OOQ7-NU6L

+1!
Отправлял на криптопию(25.02.2018): ba11cee9ca631ab82dbd0a3f9f53898c037cec016c07546964261e47b92c0fd1
и на полонекс(28.02.2018): fe16f0141f75a7a86f66da20448e799b5b3c8af99c537ec180e16b98789462fd

не пришло ни туда, ни туда! Указывал все как написано в инструкции, отправлял с биржи лайвкойн.

Я 26 числа отправил с биржи Cryptopia 54 токена Nem к себе на Nano Wallet они до сих пор не пришли
на биржи пишут статус Complete.
Что я мог сделать не так как получить токены?
Вот такая информация на бирже:

# Currency Amount Fee Status TransactionId Address Timestamp
3300209 XEM 54.04525821 1.00000000 Complete dbe7aa6789584cebf45ba0fcc692a277155fa27ee57c59239a7baa56ca48dc8d NCDESKHFKF4VF7VQPMJZ7OYVUXSAEVGEHULIDR2A: 26/02/2018 10:54:00 PM

image

@yuha это ваша сделка:
http://explorer.ournem.com/#/s_tx?hash=b39771ce1051bd4aeee59663c104cffb740137b0311d80fe187771c9b5758770
Ваше сообщение - «подарок». Я считаю, что это неверный код сообщения с вашей страницы депозита XEM. Вы должны предоставить такое же сообщение, что и на странице с вашего аккаунта.
Вы должны связаться с Cryptopia Poloniex, предоставить идентификатор транзакции и запросить кредит для этой транзакции.


@yuha this is your transaction:
http://explorer.ournem.com/#/s_tx?hash=b39771ce1051bd4aeee59663c104cffb740137b0311d80fe187771c9b5758770
Your message is “gift”. I believe it’s not correct message code from your XEM deposit page. You must provide same message as in your account deposit page.
You must contact with Cryptopia Poloniex, provide transaction id and ask for credit this transaction.

https://forum.nem.io/uploads/default/original/2X/e/ec7468f693926c25c7ccd1c1d781eb933de34f23.png

@pticevik Cryptopia имеет проблемы с кошельком. Если депозит по-прежнему не поступает, обратитесь в службу поддержки Cryptopia.


@pticevik Cryptopia has problems with wallet. If deposit still doesn’t arrive please contact with Cryptopia support.

Транзакции не существует в цепочке:
http://explorer.ournem.com/#/s_tx?hash=dbe7aa6789584cebf45ba0fcc692a277155fa27ee57c59239a7baa56ca48dc8d
Обратитесь в службу поддержки Cryptpia.


Transaction doesn’t exists in blockchain:
http://explorer.ournem.com/#/s_tx?hash=dbe7aa6789584cebf45ba0fcc692a277155fa27ee57c59239a7baa56ca48dc8d
Please contact with Cryptpia support.

cryptopia, okex, poloniex, bittrex, I do not think it’s a problem of them, it’s not a coincidence that the xem purses in these exchanges present problems, the problem is the XEM network, I’ve been waiting a week for them to show me in the balance and nothing

1 Like