Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

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@luistovar01 Cryptopia has problems before with wallet. They have problems from couple months.
As far Poloniex is “working” but they couple days delays.
Bittrex, OKEx hold deposits because they probably want avoid sending them stolen coins but I don’t have any official announcement from them.

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Да. «Gift» - это сообщение, которое у вас есть на странице вклада Poloniex?
Посмотрите на изображение ниже.


Yes. “Gift” is message you have on Poloniex deposit page?
Please look at image below.

https://forum.nem.io/uploads/default/original/2X/e/ec7468f693926c25c7ccd1c1d781eb933de34f23.png

Отправил с кошелька на huobi монет нету.
Сколько по времени транзакция проходит.
954b042a5bafeda63d22319cb2da4281939cacaa43d1614ba227dee278b20312

@Gerchak Huobi deposits are now hold:

hi everybody… 500 XEM missing ?
Date : 28/02/2018 11:30:00 AM ( 2 days ago)
From ( www.cryptopia.co.nz/) to ( https://spectrocoin.com)

you can see details and photos…
Crytopia withdraw İd : 3327894
(… XEM 501.00000000 1.00000000 Complete 3423e394af1ec29685ebcd74234c58e5be70fed9b84bcd9299b713f9e65412b8 NBFRCTQAEC6ITWADQ753QZVKBQ76BXDKVMG7JMO3:IEyrudHl 28/02/2018 11:30:00 AM )

Crytopia is saying OK…but XEM did’nt go to my spectrocoin Wallet.
and control page XEM http://explorer.ournem.com/#/s_tx?hash=3423e394af1ec29685ebcd74234c58e5be70fed9b84bcd9299b713f9e65412b8 “not found”

How can i solved this problem …thankss
IMG_20180302_180300IMG_20180302_180118

@simmenu
Transaction was not sent by Cryptopia. Please contact with they support.

Здравствуйте. Теперь я с вами :sweat_smile:
Отправил XEM на Huobi, Cryptopia.
pawelm настоящий профессионал, это вызывает уважение :+1:
Желаю всем терпения, надеюсь все закончится хорошо.

Hello. Now I'm with you :sweat_smile:
I sent XEM to Huobi, Cryptopia.
pawelm is a true professional, this causes respect  :+1:
I wish everyone patience, I hope everything will end well.

On February 2nd I deposited over 1300 NEM to Cryptopia. To date the deposit has not been credited to my account nor has the exchange responded to my support requests. I read that you can expect 20 days for a response…but at this point it is well beyond the 20 days.

Block:
1485734
Hash:
81efd2fde59e7235d7078fddea1e215d64ed30ef0d1771aa451da2deb0d9def5
Sender:
NCMVRM-S2BTQF-RESKYQ-RTPUSM-UEUNIA-T4OHXU-2V6F
Recipient:
NBQ73B-YLVGMO-7L2WFG-2VVOJH-OBWWJK-W7D3V7-UE4E
Amount:
1333.165130
Fee:
0.100000
Timestamp:
2018-02-02 03:01:45
Deadline:
2018-02-03 03:01:45
Signature:
d96f1b3342a8d190246e8eb09571626c225de203eefc7046757aa40dc5b08044288f435770de9bf9fa9154d4c0fee45389e0f2590f7505397892e2f420ef5a0b
Message:
0bc82c0585eb45e4

image

Dear Customer,

XEM is not available right now, also it is turned off on our website. As soon as we will add it again, we will send you XEM back. Two months same thing

Hello everyone,

My transaction didnt arrive,

Somebody show me the way how can I bring it back or force it to arrive?

http://chain.nem.ninja/#/transfer/3eae4fe098a30fcb972522700f129c7af6030a86a352ac73e0fc63bd4b9df680

Павел, можете посмотреть, что с моей транзой?
http://chain.nem.ninja/#/search/b619e297506fa4c9d6c200714e157984005e749c06a41a56d1e7ca2192fa64e0
спасибо за ранее)

вы получили свой XEM?

The transfer of my XEM from Cryptopia show completed but the coins are still not in my Nano Wallet after 12 hours. When looking up my wallet address on http://explorer.ournem.com, my address is found but no public key and 0 activity.

Is not having a public key the issue? But it’s a “Catch-22”, how can you create a public key when you cannot do a transaction.

In the Nano wallet, the node is a green circle. I also tried changing the node but coins still did not show up.

Please help!

Hello!
I sent from livecoin 1344.11261 XEM(nem) to the exchange cryptopia. On livecoin it is written it is executed. but on cryptopia has not come. even no showing pending history. someone pls help me with this issues.
http://explorer.ournem.com/#/s_tx?hash=278257d96b67192920c154d65fb3d36da112be8369d3673c05f1e179afe7b7dd
livecoin Support (assistant):
Transaction Detail
Hash 278257d96b67192920c154d65fb3d36da112be8369d3673c05f1e179afe7b7dd
Timestamp 2018-03-02 12:07:07
Type transfer
Sender: NDKIDQOVCGN463JUSAUJ3YKGLVVLSZV3ZKA46JQC
Recipient: NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
Amount 1,344.11261
Fee 2
Block: 1526097
Message: 998aaad2f0b3528d

HI Nem/XEm team i m having problem to deposit the xem i withdraw from livecoin to cryptopia. but until i can’t get my withdraw amount cryptopia. i communication livecoin. they send me the link http://explorer.ournem.com/#/s_tx?hash=278257d96b67192920c154d65fb3d36da112be8369d3673c05f1e179afe7b7dd when i click the link
xem
please help me can i got my deposit. my cryptopia wallet and message absolutely right. please advice me.

Здравствуйте!
Отправил с биржи Bittrex 58 nem с комиссией 4 nem на биржу cryptopia. На bittrex написано выполнено а на cryptopia не пришло. Помогите пожалуйста.
транзакция TxId: 117315ac2fc6b1ab4cd4f0965a154cecaa33a9704550a3a936d227fc15261859
кошелек отправки: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
кошелек получения:NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

@AlanM1145 your transaction:
http://explorer.ournem.com/#/s_tx?hash=81efd2fde59e7235d7078fddea1e215d64ed30ef0d1771aa451da2deb0d9def5

Looks perfectly OK. Message is correct. So it should be processed by Cryptopia. If still isn’t you must wait for they support answer. Last auto responses tell that waiting time is around 39 days.

@GezseneCo you have sent to Poloniex without required message. Information about message is in your Poloniex deposit page for XEM. Example message below.
Only way to return your coins is contact with Poloniex support, provide transaction hash and ask for manually credit this transaction to your exchange account.