Good day, dear support! help in crediting the transaction to the purse of the exchange cryptopia,
03/03/18 I bough XEM t for bitcoins from my verified account on Bitrex, and then transferred to my verified account Cryptopia. But there is no deposit! Please help in enrolling my XEM for cryptopia account.
Cryptopia XEM Address
NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
message for identify 4fbddd626332bfb2
TXID: c7fede0760c83098b79e17ad6d2349e125fe695087167caa3dae0957ef19ba5f
thank you in advance
@Adam_N
Your transaction is OK:
http://explorer.ournem.com/#/s_tx?hash=b619e297506fa4c9d6c200714e157984005e749c06a41a56d1e7ca2192fa64e0
It’s problem on Cryptopia side. Please contact with they support. It’s possible that in the meantime deposit will be credited. Maybe they have only delays. But contact with support (based on experiance) is adviced.
@mbacfaesq no. Missing public key shouldn’t be a problem. Is technical problem on Cryptopia side. Check if transaction id visible in Cryptopia withdraw history exists in explorer.ournem.com
@sadika82 your transaction was included in block 1526097.
But Cryptpia CoinInfo shows that XEM wallet in Cryptopia stuck on block 1525994.
https://www.cryptopia.co.nz/CoinInfo/?coin=XEM
You should contact with they support.
@Torir77, @Mikhail85 same answer like for @sadika82.
Your transactions looks OK.
Cryptopia wallet stuck on block 1525994. Please contact with they support.
I have withdrawal from bittrex xem to huobi and it is still not on houbi. Here the informations:
Address: NCUPPQWZ4L3SSBVLNSQCM2AJSISVGVQKFSZBMAOF
TxId: 8d0628badd1a1e6bd759643e35eb2445f783c7abfb18f8231413b4bab314689f
Can you please check this?
Over 7000 xem…
@patrick-aufmuth
I’m afraid Huobi put wallet into maintenance (hold deposits) but without warning on deposit page.
They inform that after they run again deposits transactions should arrive.
1 Like
Thanks for your reply but I have added tag poloniex “41c38957da613e7”
the transfer from www.aex.com and the message is shown their transfer history.
I dont know why the message is not shown in transaction
Can you bring it back at least?
@GezseneCo transactions in blockchain are immutable. No one can change it.
Are you sure this it correct transaction id? If yes AEX didn’t include message. Maybe you should ask them why.
Also only why to return your coins is contact with Poloniex support.
The transaction ID of def59d86733047946ad8dd33d5bfc242c04acc1de1ef53fade9d648a2928f020
is listed as not found on that site.
Do you think we get our XEM anyway or do lost my money now?
Тоесть вы хотите сказать, что деньги я потерял по причине неверного сообщения?
Обьясните мне зачем вообще это сообщение если я указал номер кошелька?
@mbacfaesq is transaction is not visible in blockexplorer it means that exchange didn’t sent it. Please contact with they support and ask for explanation.
@patrick-aufmuth
They told that all deposits will be credited after run they run deposits processing.
Poloniex и большинство обменов используют один адрес NEM для всех пользователей. Они идентифицируют пользователей по коду сообщений. Поэтому, когда ваше сообщение отсутствует, транзакция не была назначена вашей учетной записи.
Обратитесь в службу поддержки, сообщите о транзакционном хеше и попросите вручную зарегистрировать эту транзакцию в своей учетной записи.
Poloniex and most exchanges uses one NEM address for all users. They identify users by message code. That’s why when your message is missing transaction was not assigned to your account.
Please contact with they support, provide transaction hash and ask for manually credit this transaction to your account.
Have you time prediction for me? 1 week, 2 weeks or monthes? Your opinion.
Btw. the online chat of huobi told me it is an issue of nem. I should write to nem Forum. Maybe the persons of online chat didn’t know the deposit problems of huobi.
hello
I withdraw my NEM from cryptopia to my nem wallet but still not get it into my nem wallet
for many hours withdraw was pending on cryptopia now on cryptopia says completed but still not in my wallet can you please advice I see a lot of people has same issue like me
Thanks
please tell me can i got payment ? or how can i got payment. please make me one support ticket draft and send this email t1239r@yahoo.com.