Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

hello
I withdraw my NEM from cryptopia to my nem wallet but still not get it into my nem wallet
for many hours withdraw was pending on cryptopia now on cryptopia says completed but still not in my wallet can you please advice I see a lot of people has same issue like me
Thanks and on NEM explorer I can’t see the transaction please help that would be appreciated
TX 421e1dfe72604e5558a41a5e2efdfdaf385fdc62e35a4441edbfe595fac757cb
address :NDVD6UBESW6QBF7SASQFZ5UZZB6RNWFGKQNRAF6D

I have withdrawal from bittrex xem to cryptopia and it is still not on cryptopia. Here the informations:
Block: 1527647
Hash: 085c979f51f16fc2d5825287c70a4482a82750fef59c1f1472cf6643e66dd3e3
Sender: nd2jrp-qiwxhk-aa26in-vga7sr-eeumx5-qai6vu-7hnr
Recipient: nbq73b-ylvgmo-7l2wfg-2vvojh-obwwjk-w7d3v7-ue4e
Amount: 636.431108
Fee: 6.000000
Timestamp: 2018-03-03 11:12:30 Deadline: 2018-03-03 11:22:30
Signature: 3c22adc2b5ec308fa5111dfb81c9a50cd0725c8e01c1eef7d16612f0f8cfe614eee9877e53e4b5312d963128017e691ddbb67a8e0d7b5d5ab8eee7c90a608f0c
Message: c1ed2ff6c36ceae2

Hi, I see Cryptopia listed and I’ve also had a problem withdrawing my NEM from this site. I did a test transfer (thankfully) It took over 48 hrs to complete and during that time Cryptopia showed that tx as pending-processing-pending before completing. I opened a support ticket but no reply. Now since it’s been completed it’s not showing up in my Nano Wallet.

It’s the first time I’ve tried to use the wallet. I went to Account then copied the address from there. Is this right?

Thanks

@sadika82 I’m afraid you must wait for human from support answer.

@PEACE_A
Transaction is not sent by Cryptopia:
http://explorer.ournem.com/#/s_tx?hash=421e1dfe72604e5558a41a5e2efdfdaf385fdc62e35a4441edbfe595fac757cb
I’m afraid you must contact with support.

@moveart this is your transaction:
http://explorer.ournem.com/#/s_tx?hash=085c979f51f16fc2d5825287c70a4482a82750fef59c1f1472cf6643e66dd3e3
It’s problem on Cryptopia side. Cryptopia wallet is stuck on block 1525994

@Tez_Dread
Please look at answers above. Cryptopia XEM wallet is like russian roulette … It mostly doesn’t work.
There is planty other exchanges where there is no such a problems. Because of problems I don’t recommend using Cryptopia for buying/selling XEM

@patrick-aufmuth
I don’t know date. Once they saing next week nce in March…

Thank you. Guess I will have to wait.

Alan

Hi, I have spoken again with support. They said NEM has suspending huaobi. It is not affected to our xem deposit. It will deposited to our account soon. They will announce us.

Thanks for help

hi thanks for the reply
the one you mentioned is today I did test by sending 15 XEM from COSS Exchange which came to my nem wallet less then 10 mint but from cryptopia still not receive .
I am attaching the pic from cryptopia withdraw which is still not receive please help thanks

Thank you very much

Was the problem with xem? Did they say huobi will be fixed soon?

I don’t know. First support said it is problem from xem. Next time they said xem suspended huobi. The amount is not affected and will deposited to my account by announcing from huobi.

Hi.
Today I withdrawed 10 XEM from the Cryptopia to my wallet. In the field “message” I wrote “cryptopia”, because in my wallet I can’t find it. Payment for my wallet was not received.
My wallet NBFKWQXF5OMAR7VU6XRUJDK4GMJKJZ777FRZYMNA, transaction ID 087faa3aed12aabd6d65f063fd53b86c3e3905e8727f34b7fe2a44a692422d2b.
Please, check this payment.

@PEACE_A check if transaction id exists jn blockchain explorer.ournem.com.
If not that means coins didn’t leave Cryptopia wallet and you must contact with Cryptopia support.
I don’t recommend using Cryptopia for buying or selling XEM in current shape of they wallet.

@teamon
Cryptopia didn’t sent this transaction :
http://explorer.ournem.com/#/s_tx?hash=087faa3aed12aabd6d65f063fd53b86c3e3905e8727f34b7fe2a44a692422d2b

Please contact with they support.

This is first time im deposit XEM to Cryptopia Exchange, buy my deposit Not Showing in Deposit History.

http://explorer.ournem.com/#/s_tx?hash=4b16251a29e2a4b7108ebbb6c23659be887a83bd60bf725b7ff85f577c11a09e

Can you explain to me about this?

How long time transaction in this case?

Thank you!

@vanoe
It’s problem on Cryptopia side. Please contact with they support.