@vicente_de_vedia
It looks like your mistake. You didn’t include in message code required by Hitbtc.
Transaction doesn’t contains it:
http://explorer.nemchina.com/#/s_tx?hash=27524f82ec86b610be7d15cefa5784962b0c44f526df77687b91d08acb6901eb
That’s why it was not processed automatically. Only way in this situation is contact with HitBTC.
Hi. Tnx for your fast reply, really apreciatte it.
@MAX_CEDENO this is known problem with Spectrocoin. Not all exchanges supports they deposits because they sending it in “not standard way”. Already told them how to fix 3months ago but they still didn’t.
Only way for you is contact with Huobi support, provide transaction hash and ask for manually assign this transaction.
Link to your transaction:
http://explorer.nemchina.com/#/s_tx?hash=2d22ac2772de6825db78d266de1fd2a965ab551c3f50cecc43fd39d1f824764d
Xem transfer to my wallet in spectrocoin not showing up for over 24H.
590d21e98ec869f4751c76fd10dd3cda19d807175364a321095073ba4e2bc472
You specified “My” instead of special message which spectrocoin provided for you. Now you should contact to spectrocoin’s support and describe your issue
ok, Thanks
Hi. I sent NEM to binance address, but without TAG message. Few days no deposit on my binance wallet. Address: NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
TxId: ae6e458954fea47c4ab1ac6e8967466972a91610b4afa4eca4cf1aa3452aa31f
How to get my XEM back?
@b3db274bc9edbf40d463
You need contact with Binance support, provide transaction hash and ask for manually credit this transaction to your account.
hello,
it is my first time sending XEM.
i want to sent 1230 XEM to ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR address.
i forgot to fill message area in the form.
the status seems to be completed but XEM did not received.
please solve my problem.
notes:
the receiver address is correct because my friend has this ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR address.
he did not get the money (1230 XEM) but transfer is completed.
so where is my money ???
i just did not write XEM withdrawal message in the form. thats all i did.
I have contact spectrocoin’s support and they asking for confirmation from your side.
I share the email below
Hello there,
First of all, I would like to apologize for all the inconveniences.
**Our responsible department has reviewed your transaction, and unfortunately there was no way to trace the transaction to your account since it did not include your unique message. **
As XEM transactions are sent from a public address to a public address, unique message is essential (it acts as your address) so that a particular transaction could be associated with your account. It is unidentifiable on a public address otherwise unfortunately as hundreds of transactions are coming in and out. Thus, an unmarked (without your unique message) transaction can theoretically belong to anyone registered on both exchanges.
However, we may still reverse the original transaction to the originating address. To do that, you would need to provide a proof of the confirmation from the wallet you sent the transaction from, stating that the reversed transaction will indeed be refunded back to your account there (even when it’s reversed without the message, as originally sent to SpectroCoin). To get this confirmation, you would need to contact the support on the other exchange.
Once you get this confirmation, please get back to us and we will reverse the original transaction, minus the transaction fee (varies), to the other exchange.
Please accept our sincere apologies for the inconvenience regarding this situation.
@zayfin
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR is Bittrex exchange address not personal wallet address. Have you transaction id?
Hello @hmaidi80
Spectrocoin think you have sent from other exchange. As I can see this is not true.
You have sent from your address which is NDY62W3UJ4SPCQ6MHOL3HI3FKWHKJEXXNDOBXXYD (please confirm) :
http://explorer.nemchina.com/#s_tx?hash=590d21e98ec869f4751c76fd10dd3cda19d807175364a321095073ba4e2bc472
If sender is your NanoWallet address all what spectrocoin.com need to do is send back to same address. Message is no needed.
yes, this my Nano Wallet address I confirm.
NDY62W-3UJ4SP-CQ6MHO-L3HI3F-KWHKJE-XXNDOB-XXYD
of course
TXid: 2b0098e201e9c6ba17e098014599db2721e8e7418d7e8fc4a08572e69bb8620a
my friend sad that “XEM did not received my address.”
but transfer is completed.
@hmaidi80
So you must contact with Spectrocoin and told them this is your personal address (not exchange) and ask them to send back (no message is required).
@zayfin
Of course he didn’t received because you’ve sent to Bittrex exchange. And Bittrex exchange use one address for all customers. If you don’t include message code then coins are not assigned to any customer.
What you can do now is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your friend account or if he don’t have bittrex account ask them to send back to your nanowallet address (not other exchange).
thanks for your interest.
No Answer from them
