Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Luis_Falcao
You have sent to Bittrex exchange. Could you give your address?

ok
NDOM7P6SNTUH6WB34JUUGGBH4FSSRYBMGUBSCJX3

@Luis_Falcao
This is your transaction:
http://explorer.nemchina.com/#/s_tx?hash=e15180bde062dfa549172f23d0d9b1f2982c83cdd4b27617f38682398a1e4a4a

As I saif you’ve sent to Bittrex exchange. Is your message incorrect or you don’t want send there?
Message don’t look like correct message for Bittrex.
If it’s incorrect please contact with Bittrex support, provide transaction hash and ask for manually credit or return this transaction.

hi,
according to

https://nemnodes.org/richlist

the address is bittrex exchange wallet,

so you need to contact bittrex support.

@CryptoBeliever : My xem are on the exhange :slight_smile: . Thank you very much for the info and help!!!

1 Like

@CryptoBeliever
Hi, I am not good at English, so I use Google Translator to write.

I deposited the 7787 XEM as cryptopia in Huobi Korea,
I have not received my XEM yet.
So when I contacted cryptopia, they said they would check the block-chain hash and get in touch.
Then I checked the hash of the XEM block chain so that the hash is confirmed,
So I clicked on the address of cryptopia XEM wallet, and there is no data of my XEM deposit.
What happened?
Whose fault is it?
I want to check if the transmission is correct.

This is my Hash.
http://chain.nem.ninja/#/search/2b72c24424ba4f52aecbc0fc2081a931f1a04b0b3ad41429e202fbf7246d9b78

And the deposit is not confirmed page.
http://chain.nem.ninja/#/account/NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E/3599813

My height number is 1632131, so data should remain here, but not.

Is not it?

@Lee_S_H you have send from Cryptopia to Huobi or from Huobi to Cryptopia?

This transaction is done:
http://chain.nem.ninja/#/search/2b72c24424ba4f52aecbc0fc2081a931f1a04b0b3ad41429e202fbf7246d9b78

So you must contact with Cryptopia support if it’s not visible in your account.

Hi, i have lost my NEM by sending to binance from bittrex without the message please assist.

TxId 2d74f1ee6900903bc3ace76293a0e181fe1ffb60cc90be6b366ffd718a98643f
Date 2018/05/18 22:53:27
Symbol XEM
Address NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
Status Completed
Authorized Yes
Confirmations 0

@andysyd
Please contact with Binance support, provide transaction hash and ask for manually credit this transaction. They should credit. To ticket attach also screenshots from Bittrex withdraw history.

@CryptoBeliever

Okay.
But why is there no evidence that XEM was sent to a cryptopia wallet?

my hash number is 1632131,
so, Between 1632152 and 1632109, there should be a my XEM transfer log, but is not there.
why??

@Lee_S_H
Please check other explorer http://explorer.nemchina.com

This one you used not showing correctly transactions sent as v2.
Probably also this is the reason why transactions from Huobi are not processed by Cryptopia.
Huobi sending using v2 protocol. I asked them couple times to change it but without result.
You can check what type of withdraw is done by exchange here:
http://nemermind.be/nempublic.html

I’m pretty sure that Cryptopia will not process any transaction from Huobi or Spectrocoin directly. I will notify them about this bug.

For your case only way is contact with Cryptopia support also and ask them to process it manually.

I was transferring my NEM from my coinpayments.net wallet to livecoin wallet and I unfortunately forgot to mention the NEM message while transferring.
And now I’m like I don’t know what to do!!
please help!!

Usually you have to contact the wallet support.

You probably need to get the transaction hash and send it to them.
Depending on the style of wallets these are I would contact coinpayments first, since they will have all the transaction details on hand.

They should be able to identify your transaction and may be able to fix it from their end.

If not you may have to contact livecoin support.

cheers

@5UDH4N5HU
Please contact with Livecoin support, provide transaction hash and ask for manually credit this transaction to your account. Transaction hash should be visible in your withdraw history in coinpayments.
If it would be Bittrex, Binance, Poloniex or most other exchanges I would be sure that they will return your coins. With Livecoin I have serious doubts.

Hi,
I send some XEM from wallet to the exchange. Transaction is complited but after two weeks those XEM still not yet on my account exchange.

Please, somebody can help?

@Dona_Koelewijn have you transaction id?

yes,

NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ

@Dona_Koelewijn
It’s not your address and also not transaction id. It’s Binance address.

From where have you sent?

From Primary
To NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ

Block 1621922

wallet address: NBSMGH-IJHEH7-XSVM6J-KAUC5Z-D2J6JE-5KF7Z5-GOME