Weeecyou able to locate missing XEM??
?? Thanks for your help.
Rob
Hello guys. I’m sorry (miss couple questiosns). If I miss something more please put your question again.
@julianbc could you please be more specific? I’m not sure what your problem is. Attach also your public NEM address please.
@CryptoCount Message is required only if you send tokens to exchange. It’s required by exchange not NEM network.
Transaction is completed and you can see it in blockexplorer:
http://chain.nem.ninja/#/transfer/370fa6458fca6677c7caa3aced42caa4da5e310b97d743f29c88b56bc1ab1cc5
You don’t see it in your wallet?
@rcnemaccount
Link to transaction: http://chain.nem.ninja/#/transfer/fab1aeb0f6d45d6c0933a24a54f35ab94073ad13b2b7cc89a8fd88cdd99b25a6 there is field hash which you need provide changelly support.
Your transaction is not process automatically because you put wrong message “my message” instead of message code provided by Changelly.
You must contact with they support and they should return your tokens.
I recently sent 350 XEM to Changelly.com but forgot to input the message. Changelly said they never received the XEM and it has not been returned to my wallet. I see the transaction on the NEM Blockchain here- http://chain.nem.ninja/#/search/58fc9832a1e579beed5ab1ad391b44a0542f896fe584bc21be6c266927f0a5c2
I don’t know how to claim the XEM back to me. Can anyone assist??? Please! Thank you
Hello @BangZoom
Yes you don’t attach message. Please send to Changelly transaction hash which is 58fc9832a1e579beed5ab1ad391b44a0542f896fe584bc21be6c266927f0a5c2
They should return your tokens.
Yes, Changelly replied to my email and said that they can refund my XEM because I had all that info! Thanks for the reply. Much appreciated
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As most of the replies here concerning Bittrex, my transaction to Bittrex is now stuck for 6 days.
Transaction was correctly sent through with the correct message and from a non-multisig address.
Recieved 2 standard replies at the moment appologizing that there is not an answer yet, as they are swamped at the moment.
On a different note Bitfinex is also not adding a BTC transaction. Been waiting 6 days also with not a single reply.
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I had transfer mine XEM but forgot to write in the message address, transaction information has been completed, but the wallet is not received XEM
Could you please give your public address (start with N)? It’s available when you click QR button in account main view.
@Phongg
This is your account:
http://chain.nem.ninja/#/account/NAK4LLQLGAZT4CUVCJPFD3SA22AGH5ATLCVSASTF
You must contact with bittrex support and provide these transaction hashes:
http://chain.nem.ninja/#/transfer/e9a10fccfb0fb7dee43654883c03b882fdfcb5e26e9d0d75d4cb9e9f3212b70e
http://chain.nem.ninja/#/transfer/27b9c3d3671244ea703687be86b5b1a5833f77fe2587973ac94867e8534f409f
They should return your tokens.
Hi I am another guy having Problems
Hi I used changelly to convert ETH to XEM and send it to my Nano Wallet. I used my Account Address NBXEQEL34S3IX36K7TWQY4SSX6RRIUTHGAHKEFX4 as a receiver.
The transaction worked (changelly says so) but the XEM never arrived on my nano wallet.
Output Transaction Hash: 8f343cca46e2d18430398e8e1a78a434fcaaeb9a265c3b2703b95ae002ce1915
My Wallet Address
http://explorer.ournem.com/#/s_account?account=NBXEQEL34S3IX36K7TWQY4SSX6RRIUTHGAHKEFX4
Possible problem
I didn’t use a message, I didn’t find any sign of a message on my nano wallet
Hello @Alkazua
This transaction doesn’t exists in blockchain explorer
http://explorer.ournem.com/#/s_tx?hash=8f343cca46e2d18430398e8e1a78a434fcaaeb9a265c3b2703b95ae002ce1915
You should contact with changelly support and ask for explanation.
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Hi. im new to nem wallets and xem. After setting up my wallet i exchanged some ether to xem via chagelly. i did it by giving them my account address: NAGJYE4VNFEMXFXWXNW2J5VROHGB3XXH5Z7SUEBD. this is the address on my primary account and the address on my receive panel. i didn’t include the amount or a message as i read its not needed to receive xem from exchanges.
the transaction was completed by changelly in 10 minutes but i haven’t received any xem and its been over 12 hours. the node im using is green. my account doesnt have a public key yet as it says i need to complete a transaction to receive one. ive used all the info from changelly to try and track the transaction on nembex but my address and the transaction always come up with blank results. can someone please help me out. here is the info from changelly:
TRANSACTION # AF87944EB118
RECEIVER NAGJYE4VNFEMXFXWXNW2J5VROHGB3XXH5Z7SUEBD
OUTPUT TRANSACTION HASH def18e0755bcbc829da2280e6758b5f41c4e03b486639ffdef6b17093b562c18
thank you for any help you can give me 
Hello @jb316
This hash (def18e0755bcbc829da2280e6758b5f41c4e03b486639ffdef6b17093b562c18) you have from changelly account history? It doesn’t exists in blockexplorer and that means there is no transaction in blockchain with this hash. You should contact with Changelly support and ask why this transaction is not done correctly.
Please help. I have been waiting for over an hour now for my Xems to arrive in my Nano wallet. I can’t find them using the explore tab.
Can someone please advise me what to do?
@Sam_Redoloza
Could you please give your public NEM address Nd transaction hash visible in shapeshift?
I recently (7 days ago) sent about 1120 XEM over to Bittrex. The mistake that I made was that I chose to encrypt the message. I am able to locate the transfer on the blockchain but it has not been sent to my wallet in Bittrex which instructs to send without encryption. My question is why would an unsent trasnsaction that did not reach credit the address it was sent to not go back to my wallet? I have about $800 worth of XEM stuck in limbo that I have no idea if I am going to be able to recover. Needless to say, I am pretty pissed
That issue you need to contact Bittrex and make a ticket. hope they can help you get it.
Hello @Randyhall111
For NEM this is valid transaction and will be not reversed. You must contact with bittrex support and provide transaction hash. They should return your tokens.
Thank you @CryptoBeliever for responding. I sent them a ticket with all the information. I can’t track the transfer. It doesn’t show here.
http://chain.nem.ninja/#/search/c302f89b25da7ee70478b239ffa29e409b8f2368007d58923a0f49db22b5ebfd