The transaction from changelly went fine. In the wallet it listed my name as I set up the account with ,498 nem and the address. I went in the right corner to edit and accidentally hit the X and it deleted my name with the 498 nem. Now it is blank
@spirtiwarrior15 as far I understand you simply close nanowallet. You must open it again - search place when you extract archive and open wallet. If it’s univeral client file should be named start.html, if it’s windows standalone version is should be NanoWallet.exe.
When you wallet you should be able to login into it.
Please try
I am using an Android wallet. I restarted my phone, checked thru my wallet and it’s not there. I’m lost
@spirtiwarrior15 ok, it looks like you remove your wallet…
Do you have backup saved before removal?
If not you can try search google account. Maybe it was backuped automatically. Probably backups should be available via google drive. I found something like this
https://support.google.com/drive/answer/6305834?co=GENIE.Platform%3DAndroid&hl=en
There is nothing backed up on Google drive regarding the nano nem wallet
Any one know how to find coins Lost in the black hole
@spirtiwarrior15 if you remove your wallet and don’t have backup I’m afraid it’s not possible. Only owner of private key was you. If you lose private key that’s mean you lose access to wallet and nobody can restore this. Creating new wallet doesn’t change anything because it has separate private key and address.
The only chance will be restoring data on your device but with you should contact with specialist or google for apps for this.
If you are unable to restore data I’m afraid your coins are lost forever.
Thank you
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Hello!
Yesterday (16th Dec) I tried sending 100 XEM to my wallet (NDW4KYQRW2ZECZLPEDK56SRRW7XQDYNISSO2B6TN) On bittrex is says that the transaction has been completed (transcation seed: 6275338f22717360f7a77f73f9f01ee82dfcda10d83be8d64b71663a356db2bf) But the coins still haven’t arrived to my wallet for some reason. I have found on the forum that I SHOULD NOT HAVE included a message when sending and that’s might be the reason why it did not go through. Could you please help me with getting my coins back?
p.s. I have also attached the screenshot of transaction from NEM explorer
Many thanks,
Romans
i have had the same thing, 1000 XEM from changelly not received.
@rommat
Transaction looks ok. Did you try change node you are using?
http://explorer.ournem.com/#/s_tx?hash=6275338f22717360f7a77f73f9f01ee82dfcda10d83be8d64b71663a356db2bf
Hi, I used changelly on 16th Dec 17 @ 19:03 to exchange some lbry to XEM.
All went through fine and showing completed but my wallet has not updated.
1138.190266 XEM
Receiver NCQ6LD3XZ3R4LDHNKPFGGK3USZXH7L5LRM3QRSCG
OUTPUT TRANSACTION HASH 98d7bc66c28655f5a2513eb44b6466f400fff414904f94bfbc496ac66794db2e
Please advise ASAP, thanks
@Mine_Daddy
Transaction is not visible in blockexplorer
http://explorer.ournem.com/#/s_tx?hash=98d7bc66c28655f5a2513eb44b6466f400fff414904f94bfbc496ac66794db2e
You should contact with changelly and ask for explanation
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OK will message them, is this a common fault? have you seen it before?
Hi guys,
I’m missing my XEM in my Nano wallet on app versuin. Please help. New to crypto currency.
I purchased some ETH from coinbase and then transferred them to changelly to convert to XEM to my nano wallet i just set up. I got all confirmations from coinbase that they sent the coins to changelly, I confirmed on changelly that the transfer went successfully, and ive been waiting for the the past couple of days for the funds to show up on my nano wallet. Unfortunately they are not there. Here are some info to maybe help you guys help me.
NANO wallet address: NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW
Changelly transaction details:
Transaction id: e53fff6bcf7b
INPUT TRANSACTION HASH :
0x8ecb4d2f73fe0ae6dcf93493076f94a749a68d029baeb2e91f4312c91686adf7
AMOUNT 0.16787318 ETH
RECEIVER : NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW
I dont have an output transaction hash as its still waiting on confirmation on the block chain.
Any help would be greatly appreciated.
@Rasmus if you don’t have output transaction hash it means there is some problem in Changelly. Couple similar issues reported above with missing transactions. NEM network block time is 1minute. Should be completed in max this time.
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