Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#1012

Hi guys,

I’m missing my XEM in my Nano wallet on app versuin. Please help. New to crypto currency.

I purchased some ETH from coinbase and then transferred them to changelly to convert to XEM to my nano wallet i just set up. I got all confirmations from coinbase that they sent the coins to changelly, I confirmed on changelly that the transfer went successfully, and ive been waiting for the the past couple of days for the funds to show up on my nano wallet. Unfortunately they are not there. Here are some info to maybe help you guys help me.

NANO wallet address: NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW

Changelly transaction details:

Transaction id: e53fff6bcf7b

INPUT TRANSACTION HASH :
0x8ecb4d2f73fe0ae6dcf93493076f94a749a68d029baeb2e91f4312c91686adf7

AMOUNT 0.16787318 ETH

RECEIVER : NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW

I dont have an output transaction hash as its still waiting on confirmation on the block chain.

Any help would be greatly appreciated.

#1013

@Rasmus I have already answered above :slight_smile:

2 Likes
#1014

I know, everything looks fine, but there is no XEM in my wallet. Not sure what ‘changing node’ means…

#1015

I have just changed the node and found my XEM! Thank you very much! Do I need to stick to this specific node in the future?

#1016

@rommat you need only choose up-to-date node. Which one is up to date you can check here https://nemnodes.org/nodes/ (height column).
In next wallet releases should be added warning if node is not up-to-date.
Thank you

#1017

good evening guys.
This was my second purchase via changelly the first a tester for 92 XEM went very well. This is the second purchase which has failed to appear.How can I make it appear in my nano wallet. The first purchase did everything as it should so I am confused as to why this process is inconsistent.
Thanking you in advance for a quick solution

NB7LVJIBC4G5DYZS7AVPR6UTL3BGOALUE6VVOFNK my receive address
and completed transaction # is as follows.

TRANSACTION # 6E7FF2BF3444
SENDER gmccutcheon@
INPUT TRANSACTION HASH aba08b8208f0c448225ae3c2d9b1c4b5c151e8b22a5a639bc8543d6e418e6d76
AMOUNT 1 LTC
MONEY RECEIVED 17 Dec 2017, 13:48:27
FEE 2.319632 XEM
EXCHANGE RATE 1 LTC = 463.926522 XEM
RECEIVER NB7LVJIBC4G5DYZS7AVPR6UTL3BGOALUE6VVOFNK
OUTPUT TRANSACTION HASH b4d3dd6c4dcb4b96e0cf6869cc807401375a3977d434734bf08218cbc4112ca2
AMOUNT 461.60689 XEM
MONEY SENT 17 Dec 2017, 15:01:26

#1018

@Gary_Mccutcheon
This outgoing transaction is not visible in NEM blockchain:
http://chain.nem.ninja/#/search/b4d3dd6c4dcb4b96e0cf6869cc807401375a3977d434734bf08218cbc4112ca2
You must contact with Changelly and ask for explanation.

#1019

Hi,

I had a successful transaction with Changelly last week but my transaction 17 hours ago has not gone through to my Nanowallet. Last week it came through in less than 5 minutes? Changelly sent me a “transaction complete” response too. I’ve already sent a help request to them,

My node is not red, am I missing anything?

Input transaction hash: 6e0a7e510592d38b027094eb1e962b46f10f14a973204af4ce7ddefe3a3d9ad7
Receiver: NBOCQAHLBWUWHVJG6KPHH4MCSTOPVBY3MICNEL5M
Output transaction hash: ad3eab0451b825d1dd82f6f4ab8d8a1be3837b6787786853dded0f9f72e01f04
Amount: 777.39367 XEM
Money sent: 16 Dec 2017, 19:46:52
Money received: 16 Dec 2017, 19:06:11

Thank you very much for your time in advance.

#1020

@jukeboxangel
Transaction hash is not visible in NEM blockchain:
http://explorer.ournem.com/#/s_tx?hash=ad3eab0451b825d1dd82f6f4ab8d8a1be3837b6787786853dded0f9f72e01f04
Looks like some processing problem on Changelly site.
Please contact with Changelly support and ask for explanation.

#1021

pawelm,
Thank you very much for the quick response! I will let Changelly know when they contact me.

1 Like
#1022

What good is having a deadline for the transaction if they are not returned to my wallet

#1023

I’m sorry but I don’t understand. You can only wait for exchange answer now…

#1024

Hi pawelm, I located the key attached to my name, I wrote it down. How would I restore it to my account

#1025

Good evening again pawelm. in the term outgoing are you referring to the outgoing from changelly to my wallet as it is my receiving address used for the transaction inwards, not forwarding address. I am in touch and awaiting a reply from changelly. but boy are they slow.

#1026

Bittrex 12 Days
lost NEM in Bittrex wallet
11 Days support ticket
No answer

#1027

@spirtiwarrior15 Is this 64 signs (or 66 with leading 00)?
If yes it can be imported into nanowallet.
Sign up -> private key wallet (third tab)
Enter your private key from backup, name and password you choose and login. If it’s correct private key when you enter into field your old address should appear in address field.

#1028

@Gary_Mccutcheon be outgoing I’m refering to transaction from Changelly to your wallet. It’s not visible in NEM blockexplorer.
@anas_nashar :confused:

#1029

I have read and read and read more post of people making similar mistakes but none of them mention receiving their coins back. Has anyone ever received their coins back?

#1030

@Randyhall111 yes. When Bittrex will answer they should return your tokens. I don’t know case when they refuses.

#1031

@CryptoBeliever the transaction ended up going through. i guess the changelly site was lagging.

1 Like