Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#1092

I bought NEM at LiteBit sending it to the 40 character code mentioned in the “Receive” tab after “Pay To”. It never arrived.

I did not add a message or anything else, wouldn’t know which messag to add.

What did I do wrong ??

#1093

@GTFUY5699
Could you copy-paste you public address and transaction hash from litebit ?

#1094

NAMRYY-F35XOQ-TYRPOW-WVD2WJ-6VWLS4-
XUEAWU

What is the transaction hash? I do have an invoice from LiteBit…?

#1095

LB1005682 is order ID, is that the hash?

#1096

Transaction hash looks like this: 2d3b30002bd34d68bfed04560094706a2c5ebeacd16ad989d91a9405ecd6ecf2
Should be visible in litebit withdraw. If it’s not you should ask litebit support.

#1097

is this the hash?: ID SC002953019 . It doesnt seem to be a hash , but I don’t have any other info on spectrocoin :S

#1098

If you don’t have in NEM on spectrocoin.com you should ask spectrocoin.com support. Transaction hash looks like this 2d3b30002bd34d68bfed04560094706a2c5ebeacd16ad989d91a9405ecd6ecf2.

#1099

Hello,
Today 19-12 at 10:45 Itried to deposit 200 XEN from my NEM wallet NBU6TD-ZQRL5Z-EVPRYH-MIMMSU-MBGB7L-WTGQMN-DKM3 to my Cryptopia account walletNBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E. I forgot to enter the message ID 5e700abcb637a71d. I didn’t receive the 200 XEN in my account. Is it possible to see where the 200 xen ended up?

Thank you in advance.

#1100

@Psyxedelic
Yes of course this is your transaction :
http://explorer.ournem.com/#/s_tx?hash=4706601db7bb4c0f3e2cae05f70dbf21a4627ed76ea43661acb849ad821b3670

It’s successfully sent to cryptopia exchange but because you don’t attach unique message code required by exchange they don’t process transaction automatically and it’s not assigned to your account. You must contact with cryptopia support and ask for manually refund this tokens. Attach above link to support ticket.

1 Like
#1101

Thank you very much for your quick reply. I will eens a support ticket to cryptopia.

#1102

Hello,

a few days ago I sent 78.498560 NemCoins to this address: ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR (Bittrex)

The sender was my depot with this address: NDKRHR-JKWLVT-DKLGDR-VB7MDJ-7SGBL7-WGXV6U-EZXV

Please also see the link:

http://chain.nem.ninja/#/transfer/0a8da496f306f8ef15f41785988b470d080f3b15eaaff78031761a760f338ba8

The coins did not arrive unfortunately. What can I do now? How can I get my coins back? Can I transfer my coins back to the wallet?

Best regards,
Andreas

#1103

Hope you guys can help me.

#1104

@andreas72 you should not send XEM via deptowallet to exchange because it sends XEM as second level mosaic… You can see in this link that XEM is send as mosaic:
http://chain.nem.ninja/#/transfer/0a8da496f306f8ef15f41785988b470d080f3b15eaaff78031761a760f338ba8

Because of that Bittrex don’t see this transfer as 78 xem but as 1 xem (this is value of quantity).
You must contact with Bittrex support, provide transaction hash and ask for refund… Maybe they will understand what happen and return your tokens.

2 Likes
#1105

I sent my Nem from my Nano wallet to my poloniex and never recieved them. Can anyone help

#1106

@ab1
I need more details. Transaction hash and your public NEM address.

#1107

Hash-be2c1f98790d9ac90abe757c2d0fbe8bfd08083c24410822d0f05068fd34c0f0

and the Nem address I was trying to send to is NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D

#1108

This is your transaction:
http://chain.nem.ninja/#/transfer/be2c1f98790d9ac90abe757c2d0fbe8bfd08083c24410822d0f05068fd34c0f0
You put wrong message. It should be unique message code copied from Poloniex NEM deposit page…
You must contact with they support and ask for refund (please provide transaction hash in support ticket to Polo).

#1109

Thank you, I sent a ticket to Poloniex. Hopefully they can manage to retunr the coins to me.

1 Like
#1110

Hey guys, I like your currency but I’ve tried sending to bittrex it has been couple of days still have nothing in my wallet, can you check if everything is Okay?

my transaction http://chain.nem.ninja/#/transfer/8fa91759365ff1b463780962754e80d8d9070f4a260d844b3b7d403361e0f299

Don’t know where to go with it , because my friend are sending NEM to bittrex and it’s okay for them and I’m still waiting…

Hope to hear from you soon.

#1111

Hello @Tomas_Labanauskas
Did you send directly from spectrocoin.com?
I did notice that all direct transaction from spectrocoin.com to other exchange are not processed automatically by recipient .
I will report this to spectrocoin.com tomorrow.
All you can do now is contact with bittrex support, provide transaction hash and ask for manual refund because tokens are on they wallet but was not processed.

For all people. Don’t send directly from spectrocoin.com to other exchange. First send to nanowallet and next to other exchange.