Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Pawelm I need help with a similar issue but I can’t seem to figure any of this out. I’m a total newbie. Purchased bitcoin on paxful and exchanged to xem on Changelly but I think I sent it to the wrong addresss because I haven’t got anything in my wallet and it’s been days.

@CryptoBeliever can you help me

Sorry, I was sleeping :slight_smile:
Did you see output transaction in Changelly site for this transaction? Should look similar like this 8fa91759365ff1b463780962754e80d8d9070f4a260d844b3b7d403361e0f2991

Did you get your Nem back? I still havent gotten mine and its been a week since this happened any recommendations?

Guys. Maybe one of yours have access to bittrex support slack and can speedup other tickets?

Do you know someone who can post in SLACK since they are not sending out invites currently?
#713191 is my ticket send 5500 xem but forgot the message opened a normal ticket on the site
and sent hash link file. 1 week in no love

Please HELP me… I’m a minergate’s miner and i withdraw my monero(xmr) to changelly and it success but when i’m transfer my btc from changelly to my coins wallet it only says waiting for confirmation but in changelly it says complete transaction. and when i check to blockchain the hash of my transaction it says “Transaction not found”. My input transaction hash to changelly is faa4b1697f0fd8f656a3840f62873eb0db1639f393bb67ced2f8111f07e2e936… and my output transaction hash is e91f7432329b4b87dd58c2cbd58704e876e021e959e78b21510cf9de30a7b548… Transaction # d5f43be320a6… I’m worrying to lost my btc. pls help

@ardee0013
Are you buying XEM or BTC? This transaction: e91f7432329b4b87dd58c2cbd58704e876e021e959e78b21510cf9de30a7b548 should be XEM transaction yes?

@pawarsukhi not sure how to PM you so trying to do it here! Please help me contact the individual who can access SLACK on bittrex! :smiley:

@Vendetta Hey please contact SLACK for me!
My ticket is #713191. Sent Nem without message to bittrex
same thing that happened to you, but it s been a week with nothing resolve and
I am getting worried.

im withdrawing my btc via changelly to my coins wallet sir. but 1day pass it doesnt come to my wallet. pls help

This is NEM forum support. @ardee0013 if you withdrawing btc you should contact with Changelly support. In my opinion only they can help you in this situation.

Hitbtc is silent, their support isn’t responding to queries. What to do?

I think so…I screen shot everything cause I was nervous I did it wrong

This is the wallet I wanted it sent to.

Could you plese copy here all from changelly as text? Output trnsaction hash and receiver should be enough. Looks like you send to wrong address…

17 December, made a translation of the translation on Poloniex, still did not come.
Отправка транзакции
Отправитель NDZXMW-PRVG7I-QPHF5Q-AH6BHY-2ANLCT-6GF4YY-A53T
Получатель ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Сумма560.929686 XEM
Комиссия 0.050000 XEM
Блок 1421385
Hash 42b009c3580036ccfc1a598b5d1544f86bca683bea27d7261d1af84ad6100baf

@Denis1
You don’t attach unique message code to transaction:
http://explorer.ournem.com/#/s_tx?hash=b1e5f86929ceab3b6eaabe9697ca5fe664bafaf4ad5420e941feff53ffc8ad41
You must contact with Poloniex support and ask for refund.

Hello,
Last night I withdrew 1400 XEM from my HitBTC account. I sent the XEM to my account address (NCS2N5XJHRLTMX63KVHT4XSXL3YA7I67A7LWG2K3). Here are photos of my account address and the pending status of the transaction on HitBTC


On HitBTC when entering the address in the address field, it did not accept the dashes within the address. After looking at some posts on this forum, someone stated that removing the dashes worked for them. I removed the dashes and the transaction went through, but now something appears to be hung up. What needs to be done to get my funds?

@ssymo272 looks like this is problem on HitBTC site. You must contact with they support.

Hi, this is not the hash because my transaction was 209.933977 XEM , how can I find the hash? in spectrocoin its not provided :S