Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Yes , the message is correct and i create a ticket for Bittrex Support 1 week ago.You think if i succed to contact Bittrex will be ok ? and if i can’t contact Bittrex Support what i can do ? Thank you

Hello, help please. i want to withdraw XEM from Yobit to my Nanowallet. Nanowalet is vifgin. I have no transaction on it. My nanowallet has no puplic key yet. I saw that lack of public key could be a problem in some cases… What should i do? Is it necessary to make private key before my withdraw from Yobit?

Hello, help please. i want to withdraw XEM from Yobit to my Nanowallet. Nanowalet is virgin. I have no transaction on it. My nanowallet has no puplic key yet. I saw that lack of public key could be a problem in some cases… What should i do? Is it necessary to make private key before my withdraw from Yobit?

hi ,

i forget message on my first transaction XEM

bittrex to crytopia .
http://explorer.ournem.com/#/s_tx?hash=6dbd9725cd96e1778fabd0b74a0db7b6666b04a6db8179ce970c62a252d13ecd

what s can i do ??

best regards

Hello, help please. i want to withdraw XEM from Yobit to my Nanowallet. Nanowalet is virgin. I have no transaction on it. My nanowallet has no puplic key yet. I saw that lack of public key could be a problem in some cases… What should i do? Is it necessary to make public* key before my withdraw from Yobit?

No answer from @freewallet support :frowning:

@Karem_Maged
In Changelly you should have transaction hash in NEM network. Please copy here, because based on btc transaction only Changelly can tell something. If you don’t see output hash in Changelly it means they don’t sent yet this transaction and you must ask Changelly why. I don’t understand why you call our wallet scam and ask for return when problem is in Changelly.

This is your account in NEM explorer:
http://explorer.ournem.com/#/s_account?account=NCB6IY-T27GQH-KXKPTY-Z7AL4T-5EH3JA-RYUKET-PKME
As you can see no transaction was sent.
Thank you

@Reddog_Fcd
If you succeed contact with bittrex support they should return funds IMO. I hope they fix support and it sill be more efficient.

@Poster
Best way will be asking Yobit.
Personally for example I did my first transaction from Bittrex to new wallet and there was no problems. I don’t know any case when it was problem in any exchange. If you want be total sure you can do first small withdraw.

@Ali_Sallami
Sorry can’t tell for Freewallet. Hope they answer eventually. Official announcement about not using Freewallet for storing XEM was made by NEM foundation two weeks ago.

Sorry … I really get confused and I don’t know what to do … thanks for explain it. I already sent an email to changelly and I’m waiting now for thier answer.

1 Like

сделал перевод с криптопии теперь уже в обратном направлении в полонекс, в криптопии показывает статус перевода Complete, но ввоже ID транзакции в http://chain.nem.ninja и результата нет вообще ,помогите,все данные вводил правильно,сверил с письмом подтверждения вывода криптопии, и смс и адрес кошелька вывода правильные
TransactionId dd3552396715de4556e8faf92250a10e2b12d1a24de0cb4826a8e6ae0f47cfaa
адрес D7AGg6AVMWLHhioXHq5mLm1n4F5sg7fCw1

Операция @atsaenzo не видна в blockexplorer. Токены не оставляют криптопический кошелек. Криптопия уходит, похоже, не работает с двух дней.


@atsaenzo transaction is not visible in blockexplorer. Tokens don’t leave cryptopia wallet. Cryptopia withdraws seem not work from couple of days…

что значит криптопия уходит? у них наоборот кошелек заработал и деньги вчера пришли?в итоге монетки до меня дойдут или нет7

хеш транзакций, который они предоставляют, не существует в блочном проводнике. Это означает, что они не выполняли транзакции правильно. Вы должны связаться с поддержкой Cryptopia и попросить объяснения.


transaction hash they provide doesn’t exists in block explorer. That mean they didn’t transaction correctly. You must connect with Cryptopia support and ask for explanation.

Hi,

I sent 180 XEM coins to this address NBD2AF-AJSX53-RDKMV6-L253KD-PVL6DG-MLQ5UB-J3KH: from Cryptopia to NanoWallet. The transaction status on Cryptopia is ‘Complete’ but there are no coins in the NanoWallet.

The transactionID is e714ae9fe6180154cfd5594822f90404391bb6cbd31d2d8a197e8c711c388805

Could you please help?

Thanks

@Sed This transaction is not visible in blockexplorer:
http://explorer.ournem.com/#/s_tx?hash=e714ae9fe6180154cfd5594822f90404391bb6cbd31d2d8a197e8c711c388805

Yesterday I look at cryptopia wallet in explorer and last withdraw was from over week ago. They have some technical issues I guess.
Transaction for sure don’t leave Cryptopia wallet.

Thank you very much! I did as you recommended. i bought 10XEM in exchange-site, (ETH-XEM). Then i sent 2XEM on Yobit with necessary message. I sent this transaction just for getting public address. 2XEM has appeared on my account very quickly (over 2 min). And after all these things I withdraw all my XEM from Yobit to Nanowallet. And successfully!! I’m very happy, because I know that yobit support doesn’t answer anybody a long time. It’s so cool that I have got XEM without contacting with support. Thank you very much!!

Glad to here that. Yes indeed contacting with Yobit support is like win the lottery.

help me please