Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@zit79
Sorry I have missed your post. Transaction is done and you don’t include message code required by Cryptopia to process transaction automatically. Only way is to contact with Cryptopia support, provide transaction hash and ask for manual assign thia transaction to your account.

Thanks for your prompt reply. I checked the address to where the coins were sent and have noticed that there’s an extra character on the end (the colon) NBD2AF-AJSX53-RDKMV6-L253KD-PVL6DG-MLQ5UB-J3KH:
There aren’t any XEM coins in my Cryptopia balance. Did you come across any similar cases where the address was wrong?

@Sed colon doesn’t belong as part of address. Cryptopia system thinks that withdraw is correct but it isn’t. Last withdraw from Cryptopia xem wallet which is visible in network was from over week ago. I’m guessing Cryptopia has some technical issue on they side. Many xem holders reported missing withdraw from Cryptopia.

This is Cryptopia wallet:
http://explorer.ournem.com/#/s_account?account=NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

As you can see people deposit tokens but last withdraw was long ago.

Hello, i bought 400 NEM via LiteBit.
They sent it to an adress that i made earlier on a NANO wallet.
I’v rhat adress and a Private Key but i can’t see the deposit of the
400 NEM.
How can i see the deposit of my NEM coins?

@peters in litebit you should have transaction hash. Could you please copy-paste here?

Yes,

yhis is the adress LiteBit used tot send 400 NEM:

NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657

Thanks for you reaction.

P.G. Schouten

Aalsmeer

@peters
So this one is your address? NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657
Transaction should be visible for address you provide:
http://explorer.ournem.com/#/s_account?account=NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657

Maybe you are connected to not active or not update node in your nanowallet. Please change try change node . Click circle (green or red) in top right corner and select another node.

Pawelm,

thanks for the good information.

I saw my deposit, fine.

But when i log in on my wallet, name: peterspmc and i go to:

Dashboard, i see no coins, there is nothing to show.

When i go to the green Node circle, i get the nodeslist with several nodes, starting with 62.75.171.141 to localhost.

Which node do i take?

Gr.

P.G. Schouten

Aalsmeer

Hi, i need help with thèse transaction plz
Address: NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ
TxId: 1021eab95fbcd188721d7f8ec733783c04d1d690c5beb327579b4a6163b32ae0

Can you help me plz

@peters
Please check on of alice servers. You can try each:)

Is there anything that can be done, that makes Spectrocoin solve their own problem? I haven’t done anything wrong, but now have a problem: Searching for sth. like “Bittrex support” people talk about being forgotten by Bittrex’ support or it takes days or weeks. I mean, obviously someone here needs to be important enough to be able to make someone from Spectrocoin solve this problem and check all transactions to exchanges and also talk to those exchanges about the txs they - Spectrocoin - messed up. It’s ridiculous that I now have to solve Spectrocoin’s problems to get my money back… I mean, this is a freaking joke.

hi, I made a transfer of Xem from Spectrocoin to Bittrex on December 27th but nothing came. I checked the address and the message and they are both correct. how can I do??

You are now in the same situation I am in… Just read what I wrote 24 hrs. ago and what Pawel answered…

I send 103 xem coin to this adress wallet :
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
This is the message code : 8d645fe0e95f11e786c4e94ff899d0e5
But i lose i want to buck my xem coin i dont now how

This looks like changelly address.
Could you give please your public NEM address?

Yes it is changelly adress
This is my XEM adress : NB3F4L-VWZQHA-GTX7AE-MPQSGE-FCBPHJ-2EKN5P-UYSD

This is transaction you have sent :
http://explorer.ournem.com/#/s_tx?hash=2bb39149003c54c1e8e90623b24c8a4347f1d013f3cc85b57220944f45040bf2
It was not processed by Changelly because of encrypted message. Please contact with Changelly provide transaction hash and they should return your tokens.

Thank you

Hello
Ref post 1332

I had an answer from changelly…

Dear Customer,

Your ticket has been closed due to the system reload.
We hope that the issue was resolved to your satisfaction. Otherwise, please reply to this email and provide us with relevant information such us:
-Transaction ID
-Hash
-Detailed description of the problem

and we will look into your case again.

Sincerely,
Changelly Support Team

Incredible.
Dear Pawelm, can’t you do anything to accelerate changelly support ? I send them the 2 links. Regarding the N° of transaction i am a little lost because I can see 2 transaction error in my changelly acount (both didn t work):

Can you confirm me that the good one to tell Changelly is the first one ? 10h40;59

thx a lot