Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Arulit04
Could you copy here transaction hash?

Pawelm,

yes, hereby two attaches:

one of the Dashboard and one after i click on “Account” on the top right.

P.G. Schouten

Aalsmeer

I know that Charles is a support guy… But I don’t think he will tell anyone. He was convinced things work nicely on their side, because history said: Paid successful!

But there were good news for me in Bittrex’ FAQ for missing deposits: “The typical SLA for deposits … up to four weeks.”

Thank you, Spectrocoin!

@peters
Address NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657 and this one from screenshot are not the same.

Pawelm,

that’s right and just the problem.

The NBFCF etc. adress is the adress i used for sending the NEN coins via LiteBit.

I don’t know how it is come that another adress came in the Dashboard.

P.G. Schouten

Aalsmeer

@peters
Maybe you copy by mistake address from delegated account? This view is available in Services - > Manage delegated account

Good evening.
I sent NEM for cryptopia seven hours ago. So far it has not come.
Transaction information: http://chain.nem.ninja/#/search/761d39f6165c2dacea2457cd5d2e9947da804ecfc7fa3a3ac4ac5a4c6f20985b

@emantriat transaction looks ok. Please contact with Cryptopia support.

Sorry, i can’t login.I can’t find my wallet while login in .With: Select Wallet and Select a wallet in local storage, i can’t fill in something.I keep trying.Also i can’t find my wallet to import.

Verzonden vanaf Samsung-tablet.
-------- Oorspronkelijk bericht --------Van: cryptoBeliever noreply@nem.io Datum: 30-12-17 20:46 (GMT+01:00) Aan: pgschouten@telfort.nl Onderwerp: [NEM Forum] [Tech Support] Exchange Support. Lost XEM at an exchange?
Post here!

    pawelm
    

    December 30

@peters

Maybe you copy by mistake address from delegated account? This view is available in Services - > Manage delegated account

Visit Topic or reply to this email to respond.

  In Reply To
  


  
    
  
  
    peters
    

    December 30

Pawelm,
that’s right and just the problem.
The NBFCF etc. adress is the adress i used for sending the NEN coins via LiteBit.
I don’t know how it is come that another adress came in the Dashboard.
P.G. Schouten
Aalsmeer

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

You must find your wallet with address NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657. Sorry I can’t help you much with it. Please also verify if you don’t copy address from delegated account by mistake.

I copied nothing and have never heard of delegated account.

I can log in on my tablet, not on my pc.

I found Services -> Manage delegated account

I see a remote account (again an other adress start with: NATS5 etc.

See included photo.

What shall i do now?

P.G. Schouten

Aalsmeer

You must found access to wallet NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657

I understand, but i don’t know how to do that.Where can i fill in that adress ?I don’t see any possibility.

Verzonden vanaf Samsung-tablet.
-------- Oorspronkelijk bericht --------Van: cryptoBeliever noreply@nem.io Datum: 30-12-17 21:53 (GMT+01:00) Aan: pgschouten@telfort.nl Onderwerp: [NEM Forum] [Tech Support] Exchange Support. Lost XEM at an exchange?
Post here!

    pawelm
    

    December 30

You must found access to wallet NBFCFTIXX6HBGSEECJDA2EGUEKJ626V3XK222657

Visit Topic or reply to this email to respond.

  In Reply To
  


  
    
  
  
    peters
    

    December 30

I copied nothing and have never heard of delegated account.
I can log in on my tablet, not on my pc.
I found Services -> Manage delegated account
I see a remote account (again an other adress start with: NATS5 etc.
See included photo.
What shall i do now?
P.G. Schouten
Aalsmeer
[image]

Visit Topic or reply to this email to respond.

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If you don’t purge your wallets it should be somewhere.

esta es la id de la transacción: cbba2aa064a1e7af9ebf8f5744a1496c4cddfc4df0c472604ee57a7dcf0f2581

Si te fijas el único problema es que cifré (encripté) el mensaje. Ya les he enviado un mensaje (ticket) a Bittrex exponiendo el problema y todos los detalles. Les facilito la id de la transacción, la dirección de la recepción y el mensaje…esta vez sin cifrar claro.

Me dicen que lo revisarán y que podrían tardar 1 mes o más tiempo. Esto le ha ocurrido a más personas? consiguieron recuperar los NEM?

Perfect sounds good. NEM address is:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

THANK YOU!

dear admin please help me depositkan my koin xem 2031,00114449 XEM process half hour has not signed please cooperate addres NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E (Message: a423846cf237a5d2) tx 5b78dd449787174fa0938306c8e476560853a9fbedcc9d2ce8583ccb1f82f8e

Pawelm,

how do i find it or fill it in?

I see no possibility to fill in the right adress.

I think i’ve by accident overwrite the walletname.

Please help me.

P.G. Schouten

Aalsmeer

http://explorer.ournem.com/#/s_tx?hash=b67c15223fc81983a72e3940b70ecfddfa5593ef2caa98910ca5c5657b24415b
http://chain.nem.ninja/#/search/b67c15223fc81983a72e3940b70ecfddfa5593ef2caa98910ca5c5657b24415b

this is my transaction from BITTREX to CRYPTOPIA address
plz help me
my fund is already complete transfer status on BITTREX
but its been 3 HOURS and no sign of my XEM in CRYPTOPIA.co.nz
:frowning: so frustated

@Bodhi
Sí, deberían devolver tus tokens. Desafortunadamente, el soporte de Bittrex es muy lento en este momento.


@Bodhi
Yes, they should return your tokens. Unfortunately Bittrex support is very slow right now.