Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

ok. thanks

I sent NEM from my app wallet to my other NEM wallet with Spectrocoin but still haven’t received it? The address is correct and it has gone out. What happend? Here a screenshot of the transaction

@Leentje did you include message code? Please paste here transaction hash.

no I did not is this a big problem? I cannot find a transaction hash in my NEM wallet app. only made screenshot from above

@Leentje Yes. Message code is important. Please give your address. I will search this transaction for you.

This is the address is also mine but different wallet

NAMLQUBJNNJRV5Y47GNJ7VXB5OHJHYBLHOYF7RVR

I have a problem too … I have not been credited anything on freewallet …
I entered the message in the transaction

65d25b0183169c0de1d19f8f176c95774de95a65d622a7fa4d49171509acf28d

dear sir not solve till now from cryptopia

am sorry i send it to my yobit exchange and i have access to my yobit account

xemcoin not return in my wallet

same problem here dear if crypropia xem wallet is gone to maintenance than cryptopia responsibility is aware all people

This is the address is also mine but different wallet

NAMLQUBJNNJRV5Y47GNJ7VXB5OHJHYBLHOYF7RVR

@Leentje This is Spectrocoin address not yours. Spectrocoin uses one address for all users that’s why include message code is so important. Please give me address from which you have sent tokens.
Thank you

Полностью поддерживаю его мнение, вы подрываете свой авторитет и доверие к монете и сообщнству,надавите не биржу

@mirko82
Please contact with freewallet support and provide transaction hash:
http://explorer.ournem.com/#/s_tx?hash=65d25b0183169c0de1d19f8f176c95774de95a65d622a7fa4d49171509acf28d
Please also notice that official NEM account put warning to not use freewallet instead of official wallet couple weeks ago.

Добрый день,
Вот нашла id транзакции

Скажите как вернуть свои монеты ?

@Iniemor_Ikiako_Samso
You have sent for sure from yobit but I don’t know recipient address. Is this your wallet?

this is my NEM address

NBBYVV-H752K4-4YHSK3-5BT3Y4-YEOUS7-YIPURS-TNZV

and transaction hash
d3e1c678ae48eff103e6b10f6a6b7e16ea32bc12848da17c4ea7f190c4d83b17

@atsaenzo as far as I know foundation member will meet with Cryptopia CEO in next weeks.