Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#1735

This is my address sent from
NDMLUH-XN7MJQ-PZ4XIV-6H3ODN-I45UQP-C62JH6-XMX7

#1736

на этой встрече будет решаться вопрос проблемы с транзакциями который здесь обсуждается?

#1737

thanks pawelm

#1738

@Cryzavel still only Cryptopia can help you with this.
Transaction doesn’t exists in blockchain:
http://explorer.ournem.com/#/s_tx?hash=d3e1c678ae48eff103e6b10f6a6b7e16ea32bc12848da17c4ea7f190c4d83b17

#1739

@Leentje
You didn’t include message code:
http://explorer.ournem.com/#/s_tx?hash=25468ff1a3dedb75156bc2fa5e232e2a709b94a6df9acac3ab26566dce3fdefb
Please contact with Spectrocoin support and provide transaction hash. They will credit thia transaction to your account. Livechat available on they site is fasters way.

#1740

ok thanks again @CryptoBeliever

#1741

I thought so. Thank you so much!

#1742

From my information yes, it will also cover last weeks problems with XEM wallet on Cryptopia.

#1743

отлично ,надеюсь они решат проблему

1 Like
#1744

Transaction ID is : 8658374b55fe9910dc7a1af7db2a59ec5f1eb0f588471169179abd63f587adae

#1745

@DebbySuvaal
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=8658374b55fe9910dc7a1af7db2a59ec5f1eb0f588471169179abd63f587adae

You have sent back to ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR. You must contact with Bittrex or Litebit to do refund. This both exchanges uses this address. Probably Bittrex is owner so best option is write to bittrex support, provide transaction hash and ask for refund (same you can do for litebit support).

#1746

please help me.
my withdrawal XEM After 18 days Yet pending…
withdrawal in 15 DEC 2017.
Withdraw XEM -384 .00000000
Withdraw Date 2017-12-15, 11:34:06
help me. ;please

#1747

Hello @dav
You must contact with HitBTC support. Only they can fix this problem.
Thank you

#1748

tanckyou.
yes. send message support team. but not answer.

#1749

hello i have with draw my nem coin from nem wallet 111 coin transfer to cryptopia exchange but it doesnt transfer to it and in nem wallet its showing it is transfer to that adreesess which was given from cryptopia exchange please see attached my adreesess

nem
nem.JPG1077×629 56.8 KB

#1750

@Sohail_Abdul
Cryptopia has put they XEM wallet in maintenance status. Please contact with exchange support.

#1751

Pawelm- thanks very much, I hope they do the right thing

#1752

my withdrawal XEM After 18 days Yet pending… in hitbtc site.
I do not find my transaction
transaction hash : df1d8749110613afb58b6320d72674675f6621279eb263904623c91f4d593281
do not find!!!

#1753

Yes. You can’t find it because it doesn’t exists in blockchain. Please contact with hitbtc support and ask for explanation.
http://explorer.ournem.com/#/s_tx?hash=df1d8749110613afb58b6320d72674675f6621279eb263904623c91f4d593281
Thank you

#1754

Hi

some time ago i send an amount of 1000 xem from my poloniex account to my xem wallet (android)
I used the "recieve adres"that shows with my account overview.: ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
But the amount did not show up in my wallet.
I should have used the QR code adres instead: NDXM4I-KMDJQ6-N23MYP-MDN3YO-MEZRFR-ESGVF6-PGBK.

The transaction seems to be completed according to Poloniex and also the Xem blockexplorer:
BLOCKEXPLORER:
Transfer transactions
Sender /
Recipient Amount
Fee Height Timestamp
deadline
NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D
ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR 985.000000
4.000000 1144628
2017-06-08 07:19:25
2017-06-08 09:19:25
tx hash: 86e45a63ed8e96e04cb6d494b285471a85417ef0b2bc8701002dd795ba8c7ffd

POLONIEX:
Complete XEM 1000.00000000

2017-06-08 07:18:30Address: ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNRTxid: 86e45a63ed8e96e04cb6d494b285471a85417ef0b2bc8701002dd795ba8c7ffd

Is there anything i can do to retrieve m coins?

Thanks in advance

Benny