Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

dear sir cryptopia is not better exchange why you listed own coin in cryptopia because you con take action against cryptopia

Hello
Hny 2018 Pawelm

Regarding my nem transaction pb, changely answered me (10 days):

Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.

Your transaction is currently being sent to your wallet and you will receive your XEM in near time!
Thank you for your patience and trust!

But the refund hasnt been provided. How long does it take ? Is it possible to track it ?

Thank you

dear you are from cryptopia support team please help me my cryptopia xem massage wallet is 9c94f19f35c09c87 this i am very tired before three or four days please help me

@jabiralhayyan
Please contact with Cryptopia support. Your transaction looks ok.

@123456
No one here is from Cryptopia support. Please ask directly to support

@pcmac
Changelly support should provide you refund transaction hash. Please ask for it.
Your account balance doesn’t change:
http://explorer.ournem.com/#/s_account?account=NCCLBA-AWYRQ4-4DHHXO-YSNJO5-75FQA6-SVVMA3-PKUU

I bought xem 24 hours ago via litebit, transaction has been completed but still nothing received in my nano wallet

@raichufiesta
Please copy paste here your address. It’s not easy write down from screenshot.

here’s my adress : NCEICW-VU66YI-HLNJ4L-AQSU54-UCC7RB-7WPCKQ-LH2F

There is no transaction related with this address :
http://explorer.ournem.com/#/s_account?account=NCEICW-VU66YI-HLNJ4L-AQSU54-UCC7RB-7WPCKQ-LH2F
You must ask litebit for transaction hash. Withdraw probably was not made.

I have sent some NEM coins from Cryptopia to my Nano wallet. Cryptopia said the transaction is completed, but Nano wallet still did not receive it

@jessechen2013
On Cryptopia withdraw history you should have transaction hash. Please check if it exists in explorer.ournem.com. If it doesn’t exists that’s mean you must contact with Cryptopia and ask for explanation. They have a lot technical issues with xem wallet last weeks.

I have send XEM coins from my NanoWallet to Spectrocin but it failed, first transaction i didnt key in message, then i refresh my XEM wallet address at Spectrocoin and send XEM again with message. But still failed !

@CryptoBeliever
My transaction hash :
c748321b00762f5d8dc4939a112eddf2b871339c44fef92eea247f83563257d7
8c5d71c7af346be48dbf2ac7b9d1f805845d361925b133b963d2d78f9d0bec17

if can, please help me cancel this both transaction. Thanks alot.

@wyenwong
Could you provide transaction hash for both transactions?

1 Like

El presente es para reportar que envié 1688 XEM (NEM) desde la plataforma HITBTC el día 12 de Diciembre de 2017 a la wallet de YOBIT, al día de hoy 2 de enero de 2018 aun no llegan, y lo que mas me preocupa es que ni siguiera aparecen en PENDING DEPOSITS de YOBIT. Soy una persona de bajos recursos por lo que para mi ese monto representa mucho dinero, espero me puedan ayudar a recuperar mi inversión.

La ID de la transacción es:

c9e04d4261b3b3e9dae63b0c84dfd2bddf4c8dc784e239a0fce383eaaf72a4e6

Espero pronta respuesta y solución al problema. Muchas gracias.

@CUERVUM
No incluyó el código de mensaje correcto en el mensaje. Debe copiar el código de mensaje de la página de depósito de yobit para XEM. Debería verse como código.
Su transacción:
http://explorer.ournem.com/#/s_tx?hash=c9e04d4261b3b3e9dae63b0c84dfd2bddf4c8dc784e239a0fce383eaaf72a4e6
Lo que ahora puede hacer es ponerse en contacto con el intercambio Yobit, proporcionar hash de transacción y solicitar la asignación manual de esta transacción.


@CUERVUM
You did not include correct message code in message. You should copy message code from yobit deposit page for XEM. It should look like code.
Your transaction:
http://explorer.ournem.com/#/s_tx?hash=c9e04d4261b3b3e9dae63b0c84dfd2bddf4c8dc784e239a0fce383eaaf72a4e6
What now you can do is contact with Yobit exchange, provide transaction hash and ask for manually assign this transaction.

Thx
Here is their answer

Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.

Sorry for making you wait! We are currently having some issues with XEM. Our engineers are dealing with the issue without a break, so that you will receive your money as soon as possible.

We appreciate your patience!

Reaction from Litebit :

Contact your wallet provider to move the coins to your wallet

The coins are at your hoster at this moment.

thx for the quick response. I will contact bittrex but there is one thing i
do not understand. If ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR is a
bittrex adress, why am i seeing the same adress in my wallet?

@pcmac
So I guess you must wait …

@DebbySuvaal
So maybe Bittrex will help you. I don’t know why Litebit sends from same address as Bittrex. Maybe these companies are related or Litebit do transaction via Bittrex.