Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Vadim_Makhorov · January 3, 2018, 8:02pm

Это оно? c426e3959abf4cd1321196518294b83b Скорее всего нет. На Yobit когда нажимаю на транзакцию, выдаёт ошибку сайта. Не могу посмотреть Хеш Есть только точная сумма и адрес, на который отправил случайно.

Деньги теперь не вернуть?

peters · January 3, 2018, 7:57pm

Hi Pawelm,

I endly found my NEM-coins back via Explorer-Home -> Accounts and fill in the right adress.

There i see my buyed coins etc.

My question: how do ik get that in the Dasboard-site, so that i can sell tem (if i wish)?

P.G. Schouten

Aalsmeer

Litvak · January 3, 2018, 8:02pm

Переводил с Bittrex на Yobit.Забыл указать message,возможно ли вернуть?

Chester · January 3, 2018, 8:04pm

Thanks, contacted them

CryptoBeliever · January 3, 2018, 8:06pm

Итак, если нет хеша транзакции, монеты не оставляют кошелек Yobit? Сначала попросите хеш транзакции в NEM-сети поддержки Yobit. Он должен иметь 64 знака.

So if there is no transaction hash maybe coins doesn’t leave Yobit wallet? First ask for transaction hash in NEM network Yobit support. It should have 64 signs.

Chester · January 3, 2018, 8:08pm

At the 27th of december, I’ve book 250 XEM from my nano wallet to my free wallet. I’ve entered the right recipient and message and the coins did arrive at free wallet but have not been added to my account.

http://chain.nem.ninja/#/search/e28cc95027d573756bbf29b5997bb117cfc7d452bce43fccb576f0bd334a680a

It’s been a week and they still haven’t respond to my support tickets. What are my options?

CryptoBeliever · January 3, 2018, 8:09pm

@peters
You can’t. To have access to coins on wallet you must have wlt file or private key.

CryptoBeliever · January 3, 2018, 8:10pm

@Litvak
У вас есть хеш-транзакция?

@Litvak
Have you transaction hash?

CryptoBeliever · January 3, 2018, 8:12pm

@Chester
Only freewallet support can return your funds. Please ask for explanation.

peters · January 3, 2018, 8:47pm

I don’t know (and have) my wallet file but i do have my private key.How can i use it?P.G. SchoutenAalsmeer

Verzonden vanaf Samsung-tablet.
-------- Oorspronkelijk bericht --------Van: cryptoBeliever noreply@nem.io Datum: 03-01-18 21:19 (GMT+01:00) Aan: pgschouten@telfort.nl Onderwerp: [NEM Forum] [Tech Support] Exchange Support. Lost XEM at an exchange?
Post here!

    pawelm
    

    January 3

@peters

You can’t. To have access to coins on wallet you must have wlt file or private key.

Visit Topic or reply to this email to respond.

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    peters
    

    January 3

Hi Pawelm,
I endly found my NEM-coins back via Explorer-Home -> Accounts and fill in the right adress.
There i see my buyed coins etc.
My question: how do ik get that in the Dasboard-site, so that i can sell tem (if i wish)?
P.G. Schouten
Aalsmeer

Visit Topic or reply to this email to respond.

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CryptoBeliever · January 3, 2018, 8:53pm

If you have correct private key please import it.
Sign up - > private key wallet option
Provide private key from backup, fill wallet name and password and create wallet.

Lance_Young · January 3, 2018, 9:16pm

I tried to transfer XEM from Crytopia to my nanowallet. I copied the address via the copy button in the wallet. It has not arrived in several days. So looking at the transaction at Cryptopia the address has a ( : ) colon at the end of the correct address. NBRSJR-I6UBUS-3AVRDN-M4LBIP-JS7YAZ-RVXXKY-E3DT:

No idea how I copy from the wallet and paste it that is ends up with a colon at the end. Can this be corrected or would the XEM network reject it as a bad address? Would sure like to know where my $1000 is located.

BitNoia · January 3, 2018, 9:17pm

@Saul Hi, can you help me recover my coins?
CryptopiaExchanger is having problems with Gatway, the reports that have not updated the new version, I ask for help because their support has a time of 12 days to solve.
And the fact is that I need my XEM because I survive them to keep my responsibilities, which expire on 08/01/18.

Address: NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
TxId: 10041289cc8f14ca16df746d9c8e9e3b41acc63ac0ebd7954f9d35ab734684b9

I bought a little at a very low price, and today I only do arbitrage, to acquire a little more and the exingente seeing to pay my bills, I do not want to liquidate my XEM retirement

Saul · January 3, 2018, 9:20pm

There is nothing I can do, I apologize. All I can do is open a ticket which is what you have done. I suggest opening a second ticket with them, and give them the transaction hash like you provided here.

Litvak · January 3, 2018, 9:25pm

eb6925dc938d194d2072e18fe3f93a40db09cf85ce2967dca223d525641bc64e

Litvak · January 3, 2018, 9:27pm

eb6925dc938d194d2072e18fe3f93a40db09cf85ce2967dca223d525641bc64e

Отправлено из мобильной Почты Mail.Ru

Saul · January 3, 2018, 9:27pm

I do not see your transaction on the network. It looks like it did not send. Are you sure you are connected to a working node?

Matt_S · January 3, 2018, 9:37pm

@Cryzavel you are not alone. Same thing happened to me a few days ago and apparently to many others. I’m encouraged by the fact that the exchange put the wallet into maintenance. Hopefully they figure it out on their end. Good luck!

CryptoBeliever · January 3, 2018, 9:38pm

@Lance_Young
Transaction for sure don’t leave Cryptopia wallet. If you have in cryptopia withdraws history transaction hash check if exists in explorer.ournem.com. If it not exists contact with Cryptopia support.

Matt_S · January 3, 2018, 9:41pm

@Lance_Young this is not a unique situation. It seems that cryptopia has a problem on their end and is not in sync with the blockchain. Save the transaction record and let’s hope they sort it out. Also, the colon at the end of your address is to separate the “message” field. I believe you are supposed to populate that field with your email address on file with them. That’s how I’ve done it in the past.