Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#1855

@Litvak
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=eb6925dc938d194d2072e18fe3f93a40db09cf85ce2967dca223d525641bc64e
Обратитесь в службу поддержки Yobit и сообщите, пожалуйста, о транзакционном хеше или выше. Вероятно, они должны вернуть ваши средства

This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=eb6925dc938d194d2072e18fe3f93a40db09cf85ce2967dca223d525641bc64e
Please contact with Yobit support and provide transaction hash or link above. They should probably return your funds.

#1856

I have send XEM coins from my NanoWallet to Spectrocin. It has been more that 2h now, usualy it is a quick transfer?

#1857

@vladojurisic
Dis you include correct address and message code?
Could you provide transaction hash?

1 Like
#1858

Yes did include address and message code right.
Transaction hash f50acab3058a89cd7b226ef03dda33f3c58d55b3e0fae2a8dee5f5c097124127

#1859

Thank´s @Saul

#1860

@vladojurisic
Oh. You have included encrypted message:
http://explorer.ournem.com/#/s_tx?hash=f50acab3058a89cd7b226ef03dda33f3c58d55b3e0fae2a8dee5f5c097124127
They will not credit this transaction automatically.
Please contact with spectrocoin.com support. I suggest you to use livechat available on they site. You will wait 1 hour for connection but you can quick solve this.

#1861

Yes waiting there allready, thank you.

#1862

II notice that NEM wallet on Cryptopia is not in maintenance anymore, but I still cannot see my NEM transfer from Bittrex to Cryptopia in the NEM wallet at Cryptopia.

I didn’t get any answer to my ticket at Cryptopia either.
Transaction is correct. I already double checked it.

hash id: 2ef79b0281c12b8bceb19e3f6e342227274bf7dc467ec4a37d57a65663d7bd2b

#1863

@manschadow
Yes your transaction looks ok:
http://chain.nem.ninja/#/transfer/2ef79b0281c12b8bceb19e3f6e342227274bf7dc467ec4a37d57a65663d7bd2b
Unfortunatelly only Cryptopia support can fix this deposit issues.

#1864

Yes I know.
That is why I was glad that their NEM wallet was in maintenance because of sync issues.
But now that I see no maintenance is showing anymore, I am having my doubt when I will get my deposit of NEM coins.
Could it be that even though the sync issues is fixed, it will take a while the coins will arrive in the Cryptopia NEM wallet perhaps?

I know the last days many people had the same problem.
I would like to know if they still have the problem, although the maintenance is over.

#1865

I haven’t received my coins on Cryptopia but did on Poloniex.

#1866

@manschadow
This is current Cryptopia XEM status:

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So it looks like block height is up-to-date but many users still reports issues about missing deposits/withdraws.

#1867

@CryptoBeliever

Yes I’m sure. Address are different is because I have refresh the wallet address.

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#1868

I have this same issue, I do not know if II should get my XEM from crytopia yet I have a little from there.

#1869

@wyenwong
Ok, so you must contact with Spectrocoin.

#1870

I think you should wait a little for solving by them problems.

#1871

Ok, If need be, I can provide the information on my account to show.

#1872

How come I can’t buy the XEM from cryptopia and send it to my client and begin the harvest?

#1873

@bluesolo could you describe your problem?

#1874

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