Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#1916

yes it is open thank you for the help. Final question is have you seen people get there money back and if so how long of a wait in this situation?

#1917

Thanks for the reply. I did it, I contacted them on facebook from yesterday, they told me to wait but I did not think it took so long, almost one day, is it possible ??

#1918

@Cryptochato
Only exchange can credit manually this transfer to your exchange account now. Please contact with they support.

1 Like
#1919

Bittrex support is very slow now. They return your funds but I’m afraid 21 days is not end of waiting.

#1920

@crisfano
Many people waits for month for Bittrex answer.

#1921

my god thats brutal… thanks for the help all i can do is wait i guess

#1922

But I spoke to him through the support on faceboo

#1923

@crisfano
Are you sure is bittrex support? May be fake profile.

#1924

if it’s a fake profile it’s a big trouble, they screwed me then

#1925

I mean always deal with such a cases with official support. On Twitter or facebook please send only ticket number if you want speed up your case.
Thank you

#1926

my Transfer:

Sender /
Recipient Amount
Fee Height Timestamp
deadline
nbrt3y-qtvhlt-ybduxh-2hhuri-5kcydw-rwj63y-wigg
nbq73b-ylvgmo-7l2wfg-2vvojh-obwwjk-w7d3v7-ue4e 621.249381
2.000000 1439868
2017-12-31 23:46:59
2018-01-01 17:46:59
tx hash: 57e8f78b9bd89574d09d1a018a2d2aa10bbfec68f9f6a228b8e80ed315c08089

Now, i’m Not Recipient
Please, i need help!

#1927

@trung_kien_Pham
Your transaction looks ok. Many missing deposits on Cryptopia last days. Please contact with they support and provide transaction hash.

#1928

My request #645911 has been without an actual reply for over a month now. Guess I’m in line first seeing your request #.
Is there anybody that has a ticked close to that number that is eather resolved or is still waiting for a reply?
Does anybody have a slack invite or something for https://bittrex.slack.com/

#1929

in the same boat buddy hope u get a answer soon did u make the same mistake? Apparently there is a 200k back log of requests :(. bittrex slack is closed for new users and existing ones will be removed if they try to post someone elses ticket. add me on twitter ted ghertsos and lets keep in touch with the journey

#1930

I think they cheated my money because they told me if I wanted to make another payment so they would have worked with the first one, instead they stole my money

#1931

I added you on twitter
I did not even make a mistake. Send funds from a non-multisig wallet with the correct message.
Maybe it was because it is a farely large amount of XEMs that I sent.

#1932

I just derped and forgot the dam message other then that I have had no issues with bittrex was my fault but the wait time is absolutely brutal.

#1933

regardless I may have found a scam support on facebook, but technically it could take all this time to perform this transaction, really the Nem block is slow ??

#1934

Transaction is done. Problem is on exchange side. Never send coins where ask you some facebook profile! Use only official support.

#1935

Dear administration.
I ask to contribute in solving the issue with Cryptopia.
I can not get my ХEM from 30.12.2017. This is my last money.
tx hash: 761d39f6165c2dacea2457cd5d2e9947da804ecfc7fa3a3ac4ac5a4c6f20985b
Ticket on Cryptopia: #95328 - Deposit - XEM
Thank you