Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2856

Thank you for quick answer.

Отправлено из Почты для Windows 10

От: cryptoBeliever
Отправлено: 23 января 2018 г. в 20:57
Кому: mike770555@gmail.com
Тема: [NEM Forum] [Tech Support] Exchange Support. Lost XEM at an exchange?Post here!

pawelm Regular
January 23
@9bb7c407ef522451a9c6
There is no hash because transaction was rejected by NEM network because of incorrect address. So tokens are still on Poloniex account. Please contact with they support. You can put “not applicable”/“don’t exists” or sth like this in transaction id.

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In Reply To

9bb7c407ef522451a9c6
January 23
I sent XEM from POLONIEX to wrong address. I сonfused line of message with line of address. Then I created a ticket for support. It has been over a month since I did it. But I have no answer from POLONIEX support. In addition, when I creat support ticket, I need to specify HASH or ID of transacti…

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1E537C450FC24336B5211E3E382B3535.png708×1 83 Bytes

#2857

Вывел с cryptopia.co.nz NEM-ы,они уже идут более 2-ух суток.
На сайте статус "Complete"
Кошелёк пуст.
TransactionId: f2255164dc138526c3e625b8af66e715adbdb30d77a5b478f9235776bbde9c3f
Кошелёк : ND7O3H-Q5P7AJ-AQGVOX-OLYLUR-PN7HCK-HULDTU-U7KD

Скриншот: prntscr.com/i4klf4

#2858

Привет, @ilya
Транзакции не существует в цепочке:
http://explorer.ournem.com/#/s_tx?hash=f2255164dc138526c3e625b8af66e715adbdb30d77a5b478f9235776bbde9c3f
Так что xem не оставил кошелек криптопии. Пожалуйста, свяжитесь с ними и попросите объяснений. Они должны вернуть свои токены на ваш баланс обмена.

Hello @ilya
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=f2255164dc138526c3e625b8af66e715adbdb30d77a5b478f9235776bbde9c3f
So xem didn’t leave Cryptopia wallet. Please contact with they support and ask for explanation. They should return your tokens to your exchange balance.

#2859

LOL I still have mine frozen but presuming it will take same time as for you i have to get my coins in approximately 7days :smiley: waiting for next week

#2860

Здравствуйте. Помогите с транзакцией, до buttrex не дошла . Какие действия мне нужно сделать? Спасибо.

http://explorer.ournem.com/#/s_tx?hash=2f0d1f25aa7ec03538151cdbffcc77b28164810d293a8ad7eed1f3a5a7690464

#2861

Привет @Madritte
Вы отправили от sepctrocoin. Известно, что транзакции, отправленные с сайта spectrocoin.com непосредственно на другие обмены (например, Bittrex / Poloniex), не будут обрабатываться автоматически. Подробнее об этом я написал здесь: XEM transfer from Spectrocoin to Bittrex missing
Теперь вы можете связаться с Bittrex support, предоставить хэш транзакций и попросить вручную зарегистрировать эту транзакцию на своей учетной записи Bittrex.

Hello @Madritte
You have sent from sepctrocoin. This is known issue that transactions sent from spectrocoin.com directly to other exchagnges (like Bittrex/Poloniex) will be not processed automatically. More about this I wrote here: XEM transfer from Spectrocoin to Bittrex missing
What you can do now is contact with Bittrex support, provide transaction hash and ask for manually credit this transaction to your Bittrex account.

#2862

Hello! I withdraw XEM from http://spectrocoin.com/ to bittrex
7 days ago and didnt see and get transaction on bittrex
http://chain.nem.ninja/#/search/2f0d1f25aa7ec03538151cdbffcc77b28164810d293a8ad7eed1f3a5a7690464
http://explorer.ournem.com/#/s_tx?hash=2f0d1f25aa7ec03538151cdbffcc77b28164810d293a8ad7eed1f3a5a7690464
plz help!!!

#2863

@jbancrew
Please look above on my answer to @Madritte. You have same case.

#2864

I transferred 1000 NEM to bittrex but my account in bittrex hasn’t been credited for past 2 days. Can anyone help me?
This is the log in my Nano Wallet:

From NCRTVD-DWSERI-QAEU3R-CORMWD-LGPQ3Q-ZRDBLQ-AXNV
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Amount1 012.200000 XEM
Fee 0.050000 XEM
Block 1469925
Hash a7ae24c3621513b8ab6dac9d19ff435ce70d98a0636b1fd9160befc3356da336
PLEASE HELP!!!

#2865

Hello @t_node
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=a7ae24c3621513b8ab6dac9d19ff435ce70d98a0636b1fd9160befc3356da336
Because you didn’t include unique message code required by Bittrex to process transaction automatically you must contact with Bittrex support, provide transaction hash and ask for manually credit this transaction to your account. Sending small transaction with correct message allow Bittrex confirm that this transaction belongs to you.
Your unique message code is visible in Bittrex deposit page for XEM

#2866

I have got the same problem like you :frowning:

The transaction is confirmed by cryptopia but I can’t see ID transaction in NEM Netwok.

#2867

image

#2868

Hello @Limit4you
You have sent from sepctrocoin. This is known issue that transactions sent from spectrocoin.com directly to other exchagnges (like Bittrex/Poloniex) will be not processed automatically. More about this I wrote here: XEM transfer from Spectrocoin to Bittrex missing.
What you can do now is contact with Bittrex support, provide transaction hash and ask for manually credit this transaction to your Bittrex account.

#2869

My XEM (NEM) transaction has status complete on cryptopia but I don’t see it on NEM network.

what can I do?

ID transaction: fefdb0ccd21e1847e1171cf2b3867deecac873f62e6dad390cba5d830855314e

#2870

2736651 XEM 161.94079925 1.00000000 Complete 818f49696c566bec7806262a5f91856d3e6175ca5180e1cd45187bd748ad73e3 NBX3QKZJV2UPO3NJ5ULTFW2V5EE4N2I5N2REX7PO:572288926350 24/01/2018 8:43:00 AM

sent from Cryptopia, how long will it take to HitBtc?
any experience there?

#2871

same here

#2872

@kubowy
This transaction doesn’t exists in blockchain:
http://explorer.ournem.com/#/s_tx?hash=fefdb0ccd21e1847e1171cf2b3867deecac873f62e6dad390cba5d830855314e
Please contact with Cryptopia and ask for explanation. This is problem on they side.

@jcboomer
You have same problem with Cryptopia:
http://explorer.ournem.com/#/s_tx?hash=818f49696c566bec7806262a5f91856d3e6175ca5180e1cd45187bd748ad73e3

#2873

I transffered 286 XEM from Cryptopia, already an hour and is still not showing up in my nano wallet. Heard something about HASH id but I have no idea where to get it. Below are the only info I have. Help pls…

My wallet address
NDCUJJ-WF2DFY-5LSGUP-ZKBYY3-4BARZC-KDQRAD-KIQB

Transaction id given my Cryptopia
d25e19aac79f291adcd086b3953b57e28ab28eb428d3247982f7f5a374d85661

#2874

Hello @escalante
This is same case like many with Cryptopia today (please look above). Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#s_tx?hash=d25e19aac79f291adcd086b3953b57e28ab28eb428d3247982f7f5a374d85661
You must contact with Cryptopia support and ask for explanation. They should return your tokens to your exchange account.

#2875

but the wallet exist why is that?
NBX3QKZJV2UPO3NJ5ULTFW2V5EE4N2I5N2REX7PO