Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#3012

I sent xem to Huobi yesterday and got nothing.
Their support said:

google translated message:
Due to an official announcement by NEM.io Foundation Ltd, the missing XEM from Japanese trading platform Coincheck was tracked and marked. NEM’s blockchain network will be affected before processing is complete. To protect the user’s assets, we immediately suspend the XEM recharge, to be restored after the official NEM official recharge. At the same time XEM’s bills are not affected.

What should i do now? Just wait but how long?

I asked about it in bitcointalk and found out the same message you get in Poloniex:

XEM is currently under maintenance or experiencing wallet/network issues. Deposits and withdrawals will remain disabled until a solution is found, which may require an update from the XEM team. Any updates must be tested and audited before enabling.

#3013

@Alex3
I contacted with Chinese community member who speak with Huobi. They will implement additional check that will filter transactions from hacker. I hope they make it before Chinese new year break but I’m not sure. After that they will enable deposits.
I don’t know nothing about Poloniex. I guess they don’t contact with XEM team yet.

1 Like
#3014

OK, thanks. I’m new to XEM so could you tell me if this address looks ok
NDZI3T-S2DDV3-UTQY3A-LF3T6S-C4KDHX-TL5KGC-2RLF
Thanks for your help

23 hours now, seems like a long time

#3015

@Devaraj_Sandberg
Yes. Address looks OK. Please look above at @Alex3 post. Looks like Poloniex have problems with XEM wallet.

#3016

OK thanks. Appreciate it. I’ll check in tomorrow or later

#3017

forgot to add message XEM Withdarwal form Cryptopia to Yobit Deposit Message text
txid: a6b36a05798bce41d64550a6f0b35f381f7b4122855fff55fa66c319c2ac1e73

I lose my nem when I send it
#3018

@Thongmar
Only way is contact with Yobit support, provide transation hash and ask for refund.
I’m afraid it may be hard because Yobit support almost doesn’t exists.

#3019

Hi there, I’ve sent some xem to an address on huobi, but i haven’t received them. Here’s the hash
http://explorer.ournem.com/#/s_tx?hash=816c74434846594248f317a8ea0524493972156794de8cb7df1e8b90e5abddf6

Can someone help?

#3020

@EugenD please look at my answer above:

#3021

Thanks a lot for your fast reply and sorry for my laziness, that i didn’t read the post above.

1 Like
#3022

Thank you
So there is no any chance to get back my xem until Huobi enable deposits? If it takes so long, then it would be better to return xem and then send it to an other exchange.

#3023

Your XEM are already on Huobi wallet so you must wait when deposits will be enabled. After that your transaction should be processed by them.

#3024

Good day, Mr. Pawelm.
I also have the same issue with @Alex3
My transaction txid is 1abefacbd571cba7b94c8fa21e1c8eaf9563100756d485b3f300687fff1e57e9
Please check whether my XEM is in Huobi’s wallet or not.
Also, can you please try again to make Huobi accept our transaction ASAP??
As you know, too many transactions are pending…
So, please let Huobi expedite them once again.
Your kind cooperation will be highly appreciated.

#3025

@Keon_Choi
Our member speak with them yesterday. They must implement filtering deposits from hacker.
It all depends now when they do it. After that they run deposits again.

#3026

Thanks for your reply.
So, now, my XEM is in Huobi’s wallet already?

#3027

@Keon_Choi
Yes. They just stop system that assign deposits to your balance in exchange.

1 Like
#3028

Hello,

I was exchanging from NEM to Ripple on AlfaCashier for over one day ago and I cancelled the exchange, so I got refunded back my NEM to SpectroCoin wallet and still not receiving my NEM coins.

Will I receive the coins to my wallet? I have never experienced that this will take so much time, last time I got an transfer it took maximum 30 minutes.

The wallet address and message is also correct.

Thanks for replies.

1 Like
#3029

Hello @Hypnotizer
Have you transaction id for refund transaction? Without this I can tell nothing.

#3030

@CryptoBeliever
hello
I sent NEM from cryptopia to huobi about 15+ hour ago. Still Huobi wallet show me nothing while Cryptopia showed me like “completed”. what i have to do now?
trxid: d2cb1cdd02d5e162fcc85d5dcdca608d0bbf9c15d8f07f423e966102784bf3c3

#3031

look at previous response: