Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

我是从 www.huobipro.com 提币到poloniex.com

@ zouwuqiang111
好。 现在我明白了。 这是霍比地址被错误标记(而不是黑客)。
对不起,但我的谷歌翻译欺骗我,我不明白你从哪里撤回:)

你需要做的是与Poloniex支持联系,提供交易散列,并要求信用这笔交易。 在与Poloniex联系之前,首先需要将“黑客”标签从“霍比”中删除。 我会把你送到下午电报给我们的中国社区成员之一。 他会告诉你什么时候标签会被移除,你可以联系Poloniex。

交易是27.01,所以这可能是在Poloniex方面处理的问题。
对不起,误解:)


@zouwuqiang111
Ok. Now I understand. It’s Huobi address which is tagged by mistake (not hacker).
I’m sorry but my google translation trick me and I don’t understand from where did you withdraw :slight_smile:

What you need to do is contact with Poloniex support, provide transaction hash and ask for manaully credit this transaction. Before you contact with Poloniex first “hacker” tag need to be removed from Huobi. I will send you to PM Telegram nick to one of our chinese community members. He will tell you when tag will be removed and you can contact with Poloniex.

Transaction was made 27.01 so it so probably problem with processing on Poloniex side.
Sorry for missunderstanding :slight_smile:

Hello, 14 days ago I sent NEM from Spectrocoin to poloniex exchange but still I have not received the fund & its been 12 days when I raised the ticket with both the exchanges but still I have not received a single word from both sides.
This is the txn hash 9b6610e512eebc8ddc6ddc08b2a6d63b8f16331be16fa144960dd57bce70bfee

谢谢 您的回复。那我现在就是等待中国社区成员联系我是吗?
谢谢您的耐心指导。论坛有您真好。

@ zouwuqiang111
我私下给你发了电报昵称。 请看和写给Ronel。


@zouwuqiang111
I have sent you Telegram nick in private message. Please look and write to Ronel.

@724feb0b2469467
This is general problem with Spectrocoin transactions: XEM transfer from Spectrocoin to Bittrex missing

Only way is now contact with Poloniex support, provide transaction hash and ask for manually assign your transaction.

您好。我的交易散列就是 @724feb0b2469467 给我发的那串数字吗?

@zouwuqiang111
您的交易ID /散列是 bd0bc79bffc4eb00f74f8055c4aaaca92326817e3296f45483a2366713ea6e5e
但是先与Ronel联系


@zouwuqiang111
Your transaction id/hash is bd0bc79bffc4eb00f74f8055c4aaaca92326817e3296f45483a2366713ea6e5e
But first contact with Ronel

Rone 是 poloniex 的 人工吗?还是

@ zouwuqiang111请看我发给你的私人讯息。 你有联系。


@zouwuqiang111 please look private message I have sent to you . You have contact there.

Thankyou…But poloniex support is not responding…Is there any other way to contact them?

I transferred 200 XEM from YoBit to HitBTC, the retirement in yobit is shown as completed, two days passed and it still does not reach my HitBtc account, the HitBtc support has not given any response.

hash: 663d29365096b6a21a26ec74a56779c47455482c487a152477399ce9e6e0b950

please help to return the money. I made a transfer from one exchange to another, but the funds never came.

XEM 159.52784493

2017-12-11 16:50:56

Address: NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG

Txid: 1ac7dbc52a075ab63880e22f055c478e12a648b442fdb801e5a56b9cb275167c

@724feb0b2469467
I’m afraid only official channel. You can also spam with your ticket number they Twitter account but I’m not sure if this helps.

@ZeroXJD1
Your transaction:
http://explorer.ournem.com/#/s_tx?hash=663d29365096b6a21a26ec74a56779c47455482c487a152477399ce9e6e0b950

Looks OK so you should contact with HitBTC and ask for explanation. Also verify if you put correct message code.

@MIKHAIL
Yobit exchange require message code to process transaction automatically. This information should be available in Yobit XEM deposit page.
Because code is not included your only option is contact with Yobit support, provide transaction hash and ask for manually credit this transaction to your account.

http://explorer.ournem.com/#/s_tx?hash=1ac7dbc52a075ab63880e22f055c478e12a648b442fdb801e5a56b9cb275167c

I have already done this Sir…

had no problem transferring from bittrex the other day but now wallet on bittrex is down.
sent from coinspot and all it says is pending. coinspots reply was the wallet is under maintenance.
is this a nem issue or theirs?

@chani theirs. Network works as always.

thought as much. cheers ill wait it a bit longer. thank you.