Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#43

not in a hurry, just want to know if the xem is lost or not , because transaction shows as complete in poloneix and i cannot find it on chain.nem.ninja

#44

That should be a question to Poloniex.
I can not give a definite answer.

1 Like
#45

Dear Tech support team
i didn’t receive this transfer yet…what’s wrong?
http://chain.nem.ninja/#/transfer/41bb6873e8519d15050c4ceaad833ac60c2fa020dec158c3b95035b0a54508fc

#46

Since you’re giving us no details at all I’m guessing this is a deposit to an exchange ?
You’re gonna have to ask them what’s wrong.

#47

Hi, Im new and to be honest, Im not that great with cpu’s I need help finding out whats going on with my withdrawal I made from Poloniex

Address: ND6GSTGHCCDVYPTWVCKVOT6NXTU5DYAKRBQS3J7M
Txid: 7e2e658b78c0166107d47992251423b9e3882d6cb746b17c016511d514ac7a50

I made it 2 days ago and it still hasnt arrived to my mobile wallet

any help would be gratefull

#48

Had the same trouble:

Best suggestion is to open support ticket with Poloniex and wait until they reply and credit back your NEM.

1 Like
#49

So are you saying poloneix just never sent your nem, and then they just returned your nem to your poloniex account after you opned up a support ticket?

#50

One of the members here let me know that the reason that NEM wasn’t sent to the wallet could be insufficient funds on their NEM hot wallet.

Transaction shown as complete, but their NEM wallet hasn’t enough to credit amount I requested.

Might be the same problem with you, the problem is that it’s not possible to check TXID, which is similar issue to mine.

I opened a ticket but still waiting for reply, unfortunately it might take ages according to reviews of many users…

1 Like
#51

So your still waiting for your money to be returned?

#52

Exactly

#53

Did not receive my nem’s from litebit.
Could anyone please check the status of
7bc770d9cd33eee6701498ee9502998b2518e9c91a01c4a41ae187fea5896a74

#54

a few days ago, i accidently send some coins with the wrong message to bittrex.
there was a 0 (zero) at the beginning of the message, don’t ask mw why :-/
i opened a support ticket at bittrex, but this can take a while.
just wondering, is there a possibility to still get the coins if the address was correct but the message was wrong?

thank you for sharing your knowledge.

#55

Yes, they’ll usually sort it out eventually. You’ll get your coins, unless there’s something else that’s gone wrong.

#56

cool, thank you. makes me relaxing again…:slight_smile:

1 Like
#57

Hello everyone,

Very stupid of me but I sent NEM from my iPhone wallet to Bittrex without inserting a message. I contacted Bittrex and they asked for the ID / Hash of the transfer. I can’t seem to find it anywhere on the wallet… I only see the dates I sent it to… where do I find the hash / ID on an iPhone NEM wallet??

Thanks!

#58

I have same issue but i put the message. I got Complete: ERROR. Now i dont have it in bittrex OR poloniex. I left a ticket here on this website and poloniex. Let me contact bittrex. How did u contact them? Help me!

#59

same issue , it has been 8 days no response from Poloniex

#60

Dear Support Tean,

I made the transaction of 13470 XEM which was transfered from my NEM wallet completely. But the failed transaction to be informed from receiver. Anh then i search the transaction on blockchain of Nem with hash:
193647b8a6e2d1c04396022148490b602ba2bb37f5e1e98bd189c2a9831fee36 but it has not found.
My Nem wallet: NBREWS-7734UY-BPBX4F-NSXKOH-N5HZQ7-PDO5SS-4QAJ

nem2.png867×265 16.2 KB
nem.png678×588 28.3 KB

1 Like
#61

Nembex has some bugs and is not displayed properly.
With this URL you can confirm that the transmission is done correctly.

http://explorer.ournem.com/#/s_tx?hash=193647b8a6e2d1c04396022148490b602ba2bb37f5e1e98bd189c2a9831fee36

Please contact Changelly 's support with this URL.

thanks

2 Likes
#62

Last night I bought NEM with BCH through the Nano Wallet.

I received a txID from the transaction, but there is no way I can see what the status of the tx is - because it’s a Changelly tx, and not tied to my Changelly account…

My address is here
http://explorer.ournem.com/#/s_account?account=NB7DAECP2FRBV2E7NMHGOHNZQY4GQUZ3CYP4RDAV

We can see that my BCH has been transferred here

I have contacted Changelly - but I’d like to know how I use the txID that’s given when you buy through the Nano Wallet.

It’s been 8 hours, and I’m a little concerned.