Hello. In blockchain technology transaction could not be reversed. Currently your money are on HitBTC exchange wallet. Only HitBTC could return your tokens. You must contact with HitBTC support and wait for response. Please provide to support all informations you already put above.
As I said, supports of each exchange had’t answed yet. People on forums adviced to write to official support.
Yes. I understand. But only HitBTC can return your money (tokens are on they wallet). It’s common user error that message is not attached.
Most exchanges after contacting support returns tokens or credit tokens on user exchange account.
Unfortunately no one from NEM team or this forum couldn’t reverse transaction (this is how blockchain technology works) and you must wait for HitBTC exchange response. Can I ask how long you already waiting?
10 hours.
At first minutes I wrote to Poloniex to cancel transaction. And then to HitBTC at 2017-11-18 13:22 (UTC+3).
Poloniex can’t do nothing with this. Transaction is already made.
I don’t know how fast HitBTC support is but for sure you should wait a little more.
If this is urgent for you, you can try ask HitBTC on Twitter or Slack (if they have one).
Unfortunately support response times we counting in days not hours. I’m pretty sure HitBTC should return your money if you provide proof you do this deposit. It could be a little more complicated because sender in this transaction is Poloniex not you directly. For sure support asks you for some proof for example screens from Poloniex withdraw history.
Good luck and give us information about final result.
Ok, I understand. That is no problem.
Thank you very much!
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I"m very new to crypto currency. I have bitcoin and xem. I am trying to send xem from nano wallet to coinbase.
When I fill out the form to send to coinbase from nano I put my coinbase address into the form, then I put the amount of xem to send (135)
then make a note,
then there are two boxes to check (encrypt message) or (mosaic transfer).
It won"t allow you to check (encrypt message) so I check (mosaic transfer)
That creates a new form on the same page.
Then I have to re enter the amount of xem to send (135)
Then it gives me the total .000135
Then a box that says Levy (none)
Then enter my password.
I think I should now hit the send button and the transaction should occur, however, the cursor blanks out and the send button will not work.
There are no messages about errors or anything, just nothing happens at all.
I would appreciate any help.
Thank you
Hmm. I don’t think that coinbase supports XEM … If you want sell XEM you should send it to exchange where it’s supported (for example bittrex, poloniex). Could you please give a print screens what you actually do?
As usual…it"s usually something that I am doing wrong that is so simple.
Thank you for pointing out that Coinbase does not support xem. It would have been a much quicker realization if there was just a pop up that told you that or something instead of just doing nothing. That’s okay, your help was better than pop up!
After reading your answer I went straight to my nem wallet and sent what I needed.
Thank you very much pawelm!
No problem 
If you don’t mind you can attach some print-screens just to make nanowallet more user friendly.
Regards
This is fun (sarc). I sent my xem over to cryptopia, but it’s been out of my nano wallet for a few hours and no trace over at cryptopia. I did not include the “message” with my trasfer because I did not realize that I needed to include it. (I thought the message portion was for me to label it so I would know what it was so I labled it “xem to ledger”.
I think nowthat I was actually supposed to include the auto generated message into the message box.
Anyway my transfer has not gone through. Can you tell me the process for fixing this, even though I just misunderstood and did the wrong thing?
Thank you again
NO NEM an COINBASE.
GL
Yes you should have used the auto generated message in the transaction’s message.
You will need to contact Cryptopias exchange support with the TX hash, you can find the TX hash here, just look for your adress and the transaction to cryptopia and input it in the support ticket.
Oh wow. Another problem. On cryptopia should be information that this message is required (probably is).
Now you must contact with cryptopia support.
Good luck anyway.
I put in a withdrawal from HitBTC to deposit to my new nanoWallet account 19 hours ago and it is still not confirmed or showing in my unconfirmed folder. My address is NCQVWMIDDXXWY2E34JHVJHUQ2QWSRRLCKPUBQL3Y.
I don’t have a public key yet since this is my first transaction. I’ve heard you need a public key in order for a transfer to be confirmed and I could do that by making a 0 XEM transfer from and back into my account, but I have no XEM to pay the fee for doing so. I tried buying XEM from Changelly, but being in the US, it would not work for me.
Any ideas? I need enlightenment.
Thanks!
Hello @DMcA,
Could you please give a transaction id (hash) which should be visible in your HitBTC XEM withdrawal history ?
Here you go: 7597861d-33a6-4d1f-b146-806c4b66e03d
Thanks!
7597861d-33a6-4d1f-b146-806c4b66e03d it’s not valid NEM network transaction hash.
Block explorer tells me that your account is empty: http://explorer.ournem.com/#/s_account?account=NCQVWMIDDXXWY2E34JHVJHUQ2QWSRRLCKPUBQL3Y
Looks like this is problem with withdrawal on HitBTC site and you must contact with their support. Transaction is not visible in NEM network.
Thank you for checking into this @CryptoBeliever. Sorry about my error on the transaction hash. I gave you the HitBTC transaction number … upon further investigation, I see they have not given it a hash yet … at least it is not listed on the record. I’ll contact HitBTC support … glad I just did a small amount to check it out!
Thanks again for your help.