Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#845

I bought Xem last night, but I still have not received x in my livecoin wallet, which side xem have confirmed transfer, who helped me with

#846

Could you give transaction id ?

#847

Hi there,

I bought some XEM yesterday on Cryptopia, and sent to my nem wallet. On Cryptopia it says the transaction is complete, but i still don’t see my coins in the wallet. Any chance you can help?

#848

Hello @Carolina_Silveira
If transaction is not visible in blockchain explorer (you can find by transaction id) http://explorer.ournem.com/#/ that’s mean you must contact with Cryptopia support because transaction is not valid.
It was couple similar issues with Cryptopia last days.

#849

what should i message to the support of cryptopia. please help me

#850

You should link this two transactions in Cryptopia support ticket:

http://chain.nem.ninja/#/transfer/b962aa70d4218a2e86cf0a68f57e1e4758b5062117ac547c082cf0f2da3a6a221
http://chain.nem.ninja/#/transfer/48c57677e89a1f3b82af4f3a03f4ab6b2fa3395ad5f3189c5fcf05a6a58cf5ca1

And you should tell that XEM was sent by mistake as second level mosaic from deptowallet.
It can bee seen:

Mosaic: nem.xem
Total Quantity 2840.000000

If you like you can redirect support guy to this topic (please link your post directly). He can also ask me question if they like because this is not standard user error.

Regards

#851

Hi all,

I transferred my XEM amount from AbuCoins to Bittrex but could not see transaction in pending for over 2 hours. Address was correct, I double checked it. Can you please help?

#852

@Isildur could you please give your transaction id?

#853

what is the link for this so that i will link them this topic?

#854

@ladycrypto
"Exchange Support. Lost XEM at an exchange? Post here!"

#855

is this the link here? , Exchange Support. Lost XEM at an exchange? Post here!

#856

Just click and copy link from address bar :slight_smile:

#857

okay im done email the support of cryptopia. How will be back my XEM?

#858

And How to exchange my XEM, If depotwallet cannot exchange XEM?

#859

For sending XEM you should use official nanowallet https://nem.io/downloads/. It’s up to exchange how and if they return your tokens.

#860

@CryptoBeliever I have only this address in withdrawal history and pending process - 60393b430f434415b72

#861

when i receive back my XEM, can i send XEM using depotwallet to nano wallet? to make i exchange

#862

@Isildur hash should be visible in exchange withdrawal history. If it’s not visible you must ask directly exchange support.

1 Like
#863

@ladycrypto you can have same address in deptowallet and nanowallet if you import private key. But about this please discuss in Dimcoin Support Thread when tokens will be returned.

1 Like
#864

okay thank you. I hope my XEM will be back by cryptopia