Hello @Carolina_Silveira
If transaction is not visible in blockchain explorer (you can find by transaction id) http://explorer.ournem.com/#/ that’s mean you must contact with Cryptopia support because transaction is not valid.
It was couple similar issues with Cryptopia last days.
what should i message to the support of cryptopia. please help me
You should link this two transactions in Cryptopia support ticket:
http://chain.nem.ninja/#/transfer/b962aa70d4218a2e86cf0a68f57e1e4758b5062117ac547c082cf0f2da3a6a221
http://chain.nem.ninja/#/transfer/48c57677e89a1f3b82af4f3a03f4ab6b2fa3395ad5f3189c5fcf05a6a58cf5ca1
And you should tell that XEM was sent by mistake as second level mosaic from deptowallet.
It can bee seen:
Mosaic: nem.xem
Total Quantity 2840.000000
If you like you can redirect support guy to this topic (please link your post directly). He can also ask me question if they like because this is not standard user error.
Regards
Hi all,
I transferred my XEM amount from AbuCoins to Bittrex but could not see transaction in pending for over 2 hours. Address was correct, I double checked it. Can you please help?
what is the link for this so that i will link them this topic?
Just click and copy link from address bar 
okay im done email the support of cryptopia. How will be back my XEM?
And How to exchange my XEM, If depotwallet cannot exchange XEM?
For sending XEM you should use official nanowallet https://nem.io/downloads/. It’s up to exchange how and if they return your tokens.
@CryptoBeliever I have only this address in withdrawal history and pending process - 60393b430f434415b72
when i receive back my XEM, can i send XEM using depotwallet to nano wallet? to make i exchange
@Isildur hash should be visible in exchange withdrawal history. If it’s not visible you must ask directly exchange support.
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@ladycrypto you can have same address in deptowallet and nanowallet if you import private key. But about this please discuss in Dimcoin Support Thread when tokens will be returned.
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okay thank you. I hope my XEM will be back by cryptopia
Hy, Im new here.
I made an mistake bij deposit NEN to Poloniex. I Used NEM-message adres instead de deposit-adres.
Is it possible to send a message to the wrong recipient to try to get it back?
Please help
See: http://chain.nem.ninja/#/transfer/090498fd1edc93f0ebe279a968f6039212d3bd21576f03b82919e20e70999577
Hello @Niels200
You have sent tokens to address nd2jrp-qiwxhk-aa26in-vga7sr-eeumx5-qai6vu-7hnr. This is Bittrex address. You must contact with their support and provide transaction hash. They should return tokens.