Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

And How to exchange my XEM, If depotwallet cannot exchange XEM?

For sending XEM you should use official nanowallet https://nem.io/downloads/. It’s up to exchange how and if they return your tokens.

@CryptoBeliever I have only this address in withdrawal history and pending process - 60393b430f434415b72

when i receive back my XEM, can i send XEM using depotwallet to nano wallet? to make i exchange

@Isildur hash should be visible in exchange withdrawal history. If it’s not visible you must ask directly exchange support.

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@ladycrypto you can have same address in deptowallet and nanowallet if you import private key. But about this please discuss in Dimcoin Support Thread when tokens will be returned.

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okay thank you. I hope my XEM will be back by cryptopia

Hy, Im new here.
I made an mistake bij deposit NEN to Poloniex. I Used NEM-message adres instead de deposit-adres.
Is it possible to send a message to the wrong recipient to try to get it back?
Please help
See: http://chain.nem.ninja/#/transfer/090498fd1edc93f0ebe279a968f6039212d3bd21576f03b82919e20e70999577

@CryptoBeliever

Message: 60393b430f434415b72
Address: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

Hello @Niels200
You have sent tokens to address nd2jrp-qiwxhk-aa26in-vga7sr-eeumx5-qai6vu-7hnr. This is Bittrex address. You must contact with their support and provide transaction hash. They should return tokens.

@Isildur
This is not transaction hash. It should look like this 77ed7a3af03a1f14e734360da25d685a45d5ed2cba8c6d55727c3390f463b571
You must contact with exchange support and ask for this.

Oke, their not lost:grinning: So Bittrex can help me if I contact them ?

@Niels200 they should. Youst provide please transaction hash and info you send it by mistake.

Thanks for your fast reply

2 days ago i do a deposit in yobit and i get it my xem when i speak to the support it respond with this :
Deposit/Withdrawal coin will be available after you upgrade the source code of the wallet. Unfortunately the developers are in no hurry to send you updates

  • therefore, in order to avoid the loss of users, the network is not available.
    If you have updated the source code of the coin, send us (https://yobit.net/en/maintenance_request/ Free)and we will promptly correct the problem on the coin.
    Thank you for contacted the support.
    please help me i don’t know how i do the upgrade???
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Thank you for replying.

I have no clue who that address belongs to. I never put an address in so I don’t know how it went anywhere really. All I put in it was the message. Maybe it belongs to NEM? How can an address just put itself into the transaction?

Continuing the discussion from Nem Balance doesn't arrives to my address on poloniex [MOVED]:

still i don’t know what is mean by Deadline: 2017-12-07 17:08:39

@aissam06 please look at this thread Xem wallet maintenance on yobit.
Yobit has NEM maintanence…

@Bryan_Sparks
This is your transaction: http://chain.nem.ninja/#/transfer/3934f81e24192db195b22cc251f1eafae526734d921e19dc4e6f60a8262e4e97

Recipient is: nckv5i-mpu633-zsoupw-esfwpe-d5hz5q-onpyt5-frzo
I search forum and it looks like this is Shapeshift wallet (Missing XEM attached to TX as a Mosaic [SOLVED])

what you need is contact with Shapeshift support. Provide them transaction hash and they should return your tokens.

Thank you

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@gaza331
It has nothing in common with your problem but I can explain.
I just copy-paste definition from whitepaper: https://nem.io/wp-content/themes/nem/files/NEM_techRef.pdf

“Transactions have a deadline. If a transaction is not included in a block before its
deadline, the transaction is considered expired and gets dropped by the network nodes.”

Because your transaction is already in block it’s not important in your case. Transaction was included in block before deadline.

If you have more questions please ask.

Thank you