Okay I found it
NCKFPE-3SMGIG-ZMA375-OB5OC7-JR5J2L-NPNKRS-5LU2
Hello
I sent 4000 xem to my bittrex account 5 days ago and my Bittrex account has not yet received it. Although it became a confirmed transaction in my NEM wallet immediately. I am hoping to find out what is going on. I have reached out to Bittrex support and received a request #, I have received no response, beyond their acknowlegement. I was hoping to confirm on this (NEM) end that I didn’t sent it to the wrong exchange or an incorrect wallet address or something could be fixed from this end.
Block
1405777
Hash
e94780bffa09f6f3c22d919af60cfdbfb0ce75d29a5c69d10c536989f2b5b98d
To:
ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
From:
NDHHB4-ONJHJV-KH2O5C-YZGWVW-OI56C4-4PW7MW-ZETA
Hello @beingofleisuer
The reason why your transaction is not processed by Bittrex is that you forget add message code required by exchange to automatically process transaction.
Information about this is on bittrex deposit page.
What you can do is contact with bittrex support and provide transaction hash:
http://explorer.ournem.com/#/s_tx?hash=e94780bffa09f6f3c22d919af60cfdbfb0ce75d29a5c69d10c536989f2b5b98d
Unfortunetly last days I hear many complains abiut speed of Bittrex support. But only thing what you can do is wait I guess…
Thank you
Thank you for the help. I guess I did NOT provide the required hash number. I have now provided it and hope that Bittrex will process it soon. Wow! I didn’t know these things could happen. On their FAQ, they are saying it could take up to 4 weeks for them to put the XEM in my account and that FAQ was made before this recent uptick in alt coin interest, so hopefully I don’t miss out on too much.
Thank you for your help.
I contacted Yobit they didn’t resolve the issue yet.
do i have any other options its been 3 days.
@srikanth16.p there is a problem with yobit support response times…
You can also read this topic Xem wallet maintenance on yobit
I’ve sent 4600 NEM to Changelly to get BTC:
And it was sent and confirmed several hours ago:
http://chain.nem.ninja/#/transfer/62c93b0d0f6974cd4dd503acfc80d7ce642249b3aa4d23a736ff69af5bb5f847
But the status in Changelly is still showing “Waiting for Payment” - why?!
@arie1985uk all looks ok from point on view NEM transaction. You should contact with changelly support. They should explain this. Please also include link with transaction which you already post above.
I already sent them a message about it, I wonder when they would bother to respond.
same probleme i forget message and yobit support not answer me
ok thanks
Pawelm
Is my money lost?
I’m surprised it is - Bitfinex doesn’t reply to emails and I was worried they are the same.
But indeed - they have completed the transaction!
Thanks Pawelm.
Weeecyou able to locate missing XEM??
?? Thanks for your help.
Rob
Hello guys. I’m sorry (miss couple questiosns). If I miss something more please put your question again.
@julianbc could you please be more specific? I’m not sure what your problem is. Attach also your public NEM address please.
@CryptoCount Message is required only if you send tokens to exchange. It’s required by exchange not NEM network.
Transaction is completed and you can see it in blockexplorer:
http://chain.nem.ninja/#/transfer/370fa6458fca6677c7caa3aced42caa4da5e310b97d743f29c88b56bc1ab1cc5
You don’t see it in your wallet?
@rcnemaccount
Link to transaction: http://chain.nem.ninja/#/transfer/fab1aeb0f6d45d6c0933a24a54f35ab94073ad13b2b7cc89a8fd88cdd99b25a6 there is field hash which you need provide changelly support.
Your transaction is not process automatically because you put wrong message “my message” instead of message code provided by Changelly.
You must contact with they support and they should return your tokens.
I recently sent 350 XEM to Changelly.com but forgot to input the message. Changelly said they never received the XEM and it has not been returned to my wallet. I see the transaction on the NEM Blockchain here- http://chain.nem.ninja/#/search/58fc9832a1e579beed5ab1ad391b44a0542f896fe584bc21be6c266927f0a5c2
I don’t know how to claim the XEM back to me. Can anyone assist??? Please! Thank you
Hello @BangZoom
Yes you don’t attach message. Please send to Changelly transaction hash which is 58fc9832a1e579beed5ab1ad391b44a0542f896fe584bc21be6c266927f0a5c2
They should return your tokens.
Yes, Changelly replied to my email and said that they can refund my XEM because I had all that info! Thanks for the reply. Much appreciated
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