So show that link above to the Changelly support. They should realize that they still have your xem.
1 Like
Ok I’ll do that now.
1 Like
I trusted NEM and lost two deals at the same time, so far I still have not received the total NEM lost 106443 NEM I am really very disappointed, can someone help me get the NEM number Which i have lost? thank you !
Transfer
Smoke:
1085826
Hash:
4e8414effb100c1876fb40083e5afb53715841db36e8afcc813abb011b2a9ee5
Sender:
nbm5dj-fwevqu-i4l4n7-6qe3kt-3e3awa-qzkn7b-wcvx
Receiver:
nblq6p-e7z5cv-anjnxg-or74uq-loj2ym-gjjoz4-yfaq
Amount of money:
60,000. 000000
Cost:
ten . 000000
Timestamp:
2017-04-28 02:52:26
Deadline:
2017-04-28 08:52:26
Signature:
ffba6a8c4836ceb68a4a92c4e0cfa7b02aa4caa5a259cef4710a80cade0c5970654c9c4896cbc61ec0b1718cf92ff9c7988a7c1daeecb0e410fdcb1893feed01
Message:
2d87a3d92ea027a8323ed49d8176b74bce4973cda2a5de1b78057a385b72314cbae4b28672e0618da87f013752c5538909262fb6ca5cf733dc1a3e90516cc6cb3a0194e7be0788fd86dac90ec54a324234ded31370f1932de4dac550059beadb
Transfer
Smoke:
1084575
Hash:
8188758b6e78bae637e3f37907879356399982de159ca4a2aea07ee1f4066624
Sender:
Naqo2s-co2bke-zgqwlk-k3lead-n6zmbh-2prrez-rxy7
Receiver:
Nbzmqo-7spbyn-bdur7f-75maka-2s3dhd-cifg77-5n3d
Amount of money:
46 443. 000000
Cost:
5. 000000
Timestamp:
2017-04-27 05:58:26
Deadline:
2017-04-27 06:58:26
Signature:
337e0723be3cae81203f50b9b07f5a9bb49fdc64941c7f83c3aa02feb60c625a5b5b0e5f0dc101b627f25e0ddfd3012a4d4bc6d35f51b1a4e2754a801b1c7907
- your transaction with hash 4e8414effb100c1876fb40083e5afb53715841db36e8afcc813abb011b2a9ee5 to Changelly:
You attached an encrypted message to the transaction, Changelly is not able to process those messages and therefore they didn’t credit your account anything. Please contact Changelly and show them the link
http://chain.nem.ninja/#/transfer/4e8414effb100c1876fb40083e5afb53715841db36e8afcc813abb011b2a9ee5
and ask them for help.
- your transaction with hash 8188758b6e78bae637e3f37907879356399982de159ca4a2aea07ee1f4066624 to Poloniex:
You did not attach the needed id as message to the transaction, instead you attached “ck xem bem” as message.
Again, Poloniex cannot know to which account it has to transfer the incoming xem. Please contact the Poloniex support and show them the link:
http://chain.nem.ninja/#/transfer/8188758b6e78bae637e3f37907879356399982de159ca4a2aea07ee1f4066624
and ask them for help.
1 Like
Thank you, i will follow your guide.
Thank you for my 60,000 NEM came back, but I still have one more transaction yet NEM has not returned from poloniex.
i guess you have to wait a bit more till Poloniex has checked the information you supplied.
thank you ! I appreciate your enthusiasm and professionalism.
Hello ! I could not get an answer from poloniex because my NEM number is missing, please help me, thanks!
Transfer
Smoke:
1084575
Hash:
8188758b6e78bae637e3f37907879356399982de159ca4a2aea07ee1f4066624
Sender:
Naqo2s-co2bke-zgqwlk-k3lead-n6zmbh-2prrez-rxy7
Receiver:
Nbzmqo-7zpbyn-bdur7f-75maka-2s3dhd-cifg77-5n3d
Amount of money:
46 443. 000000
Cost:
5. 000000
Timestamp:
2017-04-27 05:58:26
Deadline:
2017-04-27 06:58:26
Signature:
337e0723be3cae81203f50b9b07f5a9bb49fdc64941c7f83c3aa02feb60c625a5b5b0e5f0dc101b627f25e0ddfd3012a4d4bc6d35f51b1a4e2754a801b1c7907
Poloniex received your XEM, they are the only ones that can help you.
http://chain.nem.ninja/#/search/8188758b6e78bae637e3f37907879356399982de159ca4a2aea07ee1f4066624
Hi
I have send my XEM to the account adress that is listed in my nanoWalet under delegated accounts under remote account.
Can I get them back to my walet?
thanks
hello,
in that section you can also display the delegated private key. get that key, then sign out, create a private key wallet with the copied key, new password and name.
now you should be able to login to your delegated account. then send back the money to your normal account.
DeligateAccount (RemoteAccount) becomes “Remote” if you set Deligete to Active at least once.
However, if you have never set Deligate account Active, remittance is possible.(In that case, the status of the Deligete account is not “REMOTE”.)
In NanoWallet, if the status of the remittance destination address is “REMOTE”, NIS rejects the transfer transaction. NanoWallet shows such a display.
Perhaps your DeligateAccout (RemoteAccount) was not “REMOTE”. The solution will resolve with @gevs’ answer.
Thank you.
1 Like
Thanks a lot. That solved the problem. 
Another question.
Will I be able to use this delegated account for harvesting when I reach 10.000 xem vested banance, although I have made that first accidental transaction to it?
Hello!
glad your problem has been solved.
Will I be able to use this delegated account for harvesting when I reach 10.000 xem vested banance, although I have made that first accidental transaction to it?
Yes, but please do not let the money on there 
When it is transferred back to your normal account there is 2 things you have to do:
- Activate delegated harvesting: Services > Manage delegated account > submit left side form with “ACTIVATE” selected. Then wait for 6 hours for the activation.
- After the 6 hours and when 10000 XEM is vested, Back to the same page but this time check out the right side form, you will have to choose a Node for your delegated harvesting. When you have selected a node, and it has a free slot for you, you will be able to hit the “Play” button and that’s when you start harvesting.
i want to know is your problem was fixed.
I sent some XEM from NanoWallet to Poloniex Waller but i did not write the message. is there any way i can recover my funds ?
This is the description of the transaction
Sure, you have to contact the Poloniex support, show them the transaction and explain what happened.
Hey guys,
unfortunately I send my NEMs to a wrong address. Instead of ND3PNK-47LWQP-UA2Y52-ILJ2RI-BLV5FI-Q6ZP***6A***-PQ2Q I send the NEMs to ND3PNK-47LWQP-UA2Y52-ILJ2RI-BLV5FI-Q6ZP***A6***-PQ2Q
Is there any chance to recover my NEMs?
There is no way to reverse a confirmed transaction.